Customer Ratings & Reviews
- Model:
- TRE021800G507
- SKU:
- 6316730
to a friend
Customers are saying
Customers are impressed with the protection offered by the software, appreciating the constant scanning of their systems. However, they have encountered challenges with downloading and installing the software. Additionally, the lack of a refund policy has frustrated customers who have faced difficulties with the product.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Security
LOWRY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY PLEASED WITH THIS ITEM. PLAN TO BUY IT EVERY YEAR.
I would recommend this to a friend - Pros mentioned:Ease of use
Great anti virus program
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great I love the easy use of it. Would recommended to anyone.
I would recommend this to a friend - Cons mentioned:Download
Download issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to download. The code did not work and they wanted me to pay to get an expert to help. I requested a refund because that was ridiculous. I don’t recommend the digital version, that’s what I purchased.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you had difficulty installing your Trend Micro security software, Vanny. The install files can always be found on the Trend Micro website for Home Products.
Great product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome product. We love it. We highly recommended
I would recommend this to a friendGreat and dependable!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and dependable. They will always be my go to!
I would recommend this to a friend- Pros mentioned:Security
Security
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent source of security for my laptop it blocks scams
I would recommend this to a friend - Pros mentioned:Ease of use
I like it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This incredibly good for me. I needed it immediately and my got right then.
I would recommend this to a friend - Pros mentioned:Virus protection
Great software
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Allways been a very good antivirus software for use in my household
I would recommend this to a friend - Pros mentioned:Virus protection
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits my needs for virus protection on my pc. I would recomend it.
I would recommend this to a friend Great Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had let my previous subscription to Trend Micro expire and my computer was failing. I bought a new subscription and it was so easy to get up and running again. I love the product and its value. Trend Micro makes download and installation very easy.
I would recommend this to a friend- Cons mentioned:Download
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have read the reviews before purchasing this product. I am not able to download it to my computer. WRONG CODE PROVIDED!!Keep getting an error message. I have tried to call and email to get a new code that works or my money back and I keep getting the run around!
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you are having trouble starting your Trend Micro subscription, madaboutit. Be sure that you are downloading the correct file for your Antivirus+ security software and that you are entering the activation code listed inside the packaging.
- Cons mentioned:Download
This item would not download!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $19.99 for this piece of crap, it would not download. I called the geek squad and they were not of help. I called to get my money back and got the run around!I still want my money back! I will think twice before I buy from Best Buy again. Mary Hughes
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear about your experience working with Best Buy and Geek Squad support, Mary.
Very difficult install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to renew the free trial that came with my computer. All I really wanted was the password manager but no where in the description does it say no password manager. Then had to purchase the password manager on top of it for 15$.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you were not sure how to access the Trend Micro Password Manager that is included with your security software subscription, Andy. Be sure to check the Trend Micro website that Best Buy sent you to get more information about using the Password Manager and other security features that are included with your subscription.
- Cons mentioned:Installation
Terrible Service Once Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your staff was unable to reinstall the software, leaving me totally unprotected for 5 days before Trend Micro staff came to my rescue.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear about your experience with technical support, Bill.
- Cons mentioned:Customer service
will not download
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have contacted customer support three times and they are not any help at all and this is a waste of money I can't use it.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, KEOT. You should have an email from Best Buy with the link.
Great product for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. I had a hard time downloading it but customer serbice helped me..
I would recommend this to a friend- Cons mentioned:Download
Wouldn’t download
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Download never worked. Bought a different antivirus program online that downloaded and worked in less than 10 minutes
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .You should have received an email from Best Buy with installation instructions and a link to get the right extension for your subscription, BBYshopper2021. We're sorry to hear that you bought and installed a different security program.
Kept computer safe
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This antivirus software has kept my computer safe.
I would recommend this to a friend- Cons mentioned:Download
Never through this way to get Trend Micro Antivrus
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trend Micro Antivirus +Security can't be download from on-line web -site.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with your subscription, ChiYee. The link is written on the packaging. If you continue to have issues downloading the file, please contact us and let us help.
REVIEW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to return the item and it wouldn't allow i and I never downloaded it so don't know about the product.
No, I would not recommend this to a friend
