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Customer Ratings & Reviews

Trend Micro Internet Security 2017 (3-Devices) - Android|Windows-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 2341 reviews

85%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 2,341 Reviews
  • Rating: 5 out of 5 stars

    It has served me well in the past.

    Posted
    Annie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a good product. However, the instructions didn't work so I had to call tech, which I was charged for, because the packaging instructions were outdated. The tech was very helpful and took me through the new instructions, which were very different. I still need to load it on my other computers and only hope that I can remember all the steps that she took me through. My objection is that I had to pay a fee to get the information needed to install the renewal that I paid for with the purchase but was provided the wrong instructions. Otherwise, I am, as before, pleased with the product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Antivirus Program

    Posted
    Edensdragon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Trend Micro internet security came free for 6 months when I purchased a new ASUS computer. This is the first time have used Trend Micro and like it very much. It was easy to download and set up. It is fairly straight forward operating. Really like being able to start a full scan, turn off the monitor, and go to bed. Trend Micro will shut off the computer when the scan is done and shows you the result the next time you turn on your pc. Read reviews about Trend Micro after I got it and agree with the reviews-fast, reliable, and you know you are safe.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lets Hope it Works

    Posted
    JayD9
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The product was free. Honestly I was expecting a McAfee equivalent, I was a little unnerved at the installation process and demand it uninstall my McAfee software already installed on my computer. The directions instruct you to download the software from a website, follow instructions and set up the product. Well, the download process didn't inspire confidence but in all fairness, everything else seems on the up and up. Lets just hope the product works as well as other, established brands.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Issue on installing on the IPAD

    Posted
    Bluebird
    • Verified PurchaserVerified Purchase

    My husband went to install this program on is IPAD and got tolally frustrated. He followed the instruction and it would not install so he called geek squad. Was on the phone for an hour and then they referred him to the company that make the program. Was on the phone for another hour and still no help. After several attemps and phone calls for hours he took it to the geek sqaud near us and they were FINNALLY able to get it installed on his IPAD. He did not have any trouble with his laptop just the IPAD

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    came bundled with computer

    Posted
    xx91x
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We but many computers from bestbuy and used to request that the bundled anti virus software not be included. It has become more of a hassle than it's worth to get the sales associate to take it off, so we just take it. We use the webroot licenses that used to be included and like that product. We generally don't like the trend products and avoid installing them even when they are free with the computer. If you are not going to use anything else, this should be better than nothing.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear that you don't see the value in the complimentary security programs included with new computer purchases, xx91x. Both Webroot and Trend Micro have been tested and verified by Best Buy to provide excellent protection from online threats. trend-micro

  • Rating: 4 out of 5 stars

    Great security+antivirus!

    Posted
    CShires
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This Trend Micro security product is excellent. It features several ways to keep my computer safe and I have yet to have any issues with viruses. The one thing that does frustrate me about this product is how it constantly spikes my CPU usage and makes the fan start whirring while it runs it's program in the background. Overall though, it does it's job in protecting my device.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works Good So Far

    Posted
    CollegeStudent489
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The only issue I had was when I went to download the software. It downloaded it twice and then said that I needed to remove it and re-download it in order for the software to run and protect my laptop. When I did this it then said that my coded was invalid. I ended up calling Geek squad and they remotely accessed my laptop and installed everything for me. Since then I have had no issues and have not gotten any viruses so it is doing its job well in protecting my computer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Greate light weight application

    Posted
    carlos
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    i had chance to buy this trend micro suite of application to protect my computer from intruders . now I surf on the web with confidence knowing that if I encounter any fake web site ,any virus, any Trojan,any malicious software they will be blocked instantly. though I still have the ability to include or exclude my favorite web sites . so this is great on line protection for people who spend lot of time browsing.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    What a disappointment!

    Posted
    Spike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have two Computers one that came with Windows 10 one that was a year old when I up graded it to Windows 10 and there's the rub I installed the Trend Micro Security program and suddenly my CPU was running at 99% Capacity and really slowed down my once lightning quick computer to sloth speed. I gave it a fair rating only because it works on my 6 month old lap top that came with Windows 10 with no adverse effects

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      There may be some conflicts with the older computer that do not meet the system requirements for Trend Micro Internet Security, Spike. We're sorry to hear about your experience and hope you continue to enjoy using the software on your new computer. trend-micro

  • Rating: 3 out of 5 stars

    So difficult to get help with.

    Posted
    Justin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased a computer and had trend micro put on it in the store. that computers hard drive went bad, so they replaced it. Trend micro was not placed onthe new computer. I tried to do it myself and it is so difficult to figure out because when installed in store they did not give me any information on the software. I now have to go all the way into the store to get the internet security placed on the new computer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    An okay Antivirus

    Posted
    Dudley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    At first this antivirus was working fine on my new MacBook Pro, then I updated to the Mac OS high-sierra then the antivirus stopped working . It kept prompting me to update the antivirus software. I must have done that 20 Times already but it’s still doing the same . I think they just need to push an update to make it compatible with Mac OS high-Sierra. Although it works fine on my iPhone 6S Plus . I like the VPN options.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Trend miccro anti virus

    Posted
    Eddie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a really awesome anti virus software. It has a lot to offer such as cloud managing passwords and also keeps system optimized as well as keeping system free from hackers and malware and viruses. Its easy to use not complicated at all. I use to use avg software but they have went down hill and there software has become unreliable. I will continue using Trend Micro and encourage friends and family to do the same.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good, But Stick To Single Device Version

    Posted
    MeeloAMH
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My relative bought this to protect the computer and the tablet. The protection of the computer is fantastic. However, through 6 tries, the message the program gave us is that the program won't cover the tablet. Therefore, we wasted money in buying coverage for muptiple devices. I write this so that readers do not waste their resources. I would recommend this program for a stand-alone, single device, but not for multiples.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best I’ve used thus far!

    Posted
    Kropster50
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been using Trend Micro for over 8 years! It’s very easy to install and run. I can add it up to 5 devices, including cell phones. They back their product and have never had any issues when contacting customer support or tech help. They also have given me great renewal prices well below the advertised price shown. I would highly recommended this software!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works well

    Posted
    AnimeNikki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Came as part of the sale with PC, I have no use for multi-device aspect. Less intrusive than Norton's and McAfee. Does conflict with one part of Windows Defender, but I'm able to turn off that part of Defender, and PC is still protected. No issues at this time, but no plans to purchase when the 6 months subscription runs out. Seems to be good if you're in the market for a paid security suite.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good anti virus/firewall software.

    Posted
    GalFriday
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Trend Micro internet security is a quality antivirus/firewall product. It consistently has high rankings in head to head tests with other products in the marketplace. The interface makes this an easy to use product for all levels of expertise. I have installed this product on a number of PC's - my own and as well as family and friends. Everyone gives Trend Micro Internet Security a 4 or 5 Star rating.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to understand security software

    Posted
    Russ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    With many internet security, malware protection etc. software, I doubt the effectiveness of its programming in actually protecting my computer. This product is easy to understand and seems to be protecting my computer. I have not experienced any lag, program issues, etc. with my new computer, and I believe Trend is doing its part... especially as I am one who downloads a significant amount.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Ideal protection for your private information

    Posted
    Deb1CCIM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have used Trend Micro since 2010 to safeguard my personal information and client files. Because my client databases are online and I work on them all day, I need to be certain everything is protected. Trend Micro offers peace of mind without the cumbersome issues I found with other software. The protection extends to a total of 3 computers, so my desktop, laptop, and tablet are all covered!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Seems OK

    Posted
    1Jarocho
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Trend Micro came to me as part of a new hard drive installation at Best Buy. Although I did not need it, the Geek Squad insisted on installing it as part of a bundle. Although I know little about Trend Micro, it seems to be working OK until I have time to reinstall my long-term virus protection. At that point, Geek Squad says I can give this package to someone else.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Trend Micro vs. Norton

    Posted
    BBGal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Used Norton for years, no problem and user friendly. Geek Squad folks and sales people suggested Trend Micro was better; I had it installed. I'm questioning it since many more "junk" emails seem to make it to the InBox. I did reset security options in Outlook. And, it does not seem to be as user friendly. I get a ton of notices from them (which I guess is good, just annoying).

    No, I would not recommend this to a friend