Main Content

Customer Ratings & Reviews

Trend Micro Internet Security 2017 (3-Devices) - Mac|iOS-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 87 reviews

79%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 87 Reviews
  • Rating: 5 out of 5 stars

    I was recommended this product.

    Posted
    Berta
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had no clue,which anti theft product to purchase, I was immediately recommended to Trend! I was told it was super easy and quick to install and I also would have 3 options for devices to use it with all at once! Great bargain for a quick to set up non computer literate person! It tells me when I log on if anything needs to be looked at or what has been detected! Great buy at a great price!! Happy Customer!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Aggravating

    Posted
    MamaG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I spent several hours with Apple Care and Geek Squad trying to install this anti-virus that was given to me when I purchased my computer. Geek Squad couldn't help because if they remote accessed in, my computer warranty would void. Apple Care kept getting errors and couldn't get it to install properly. Each one kept pawning me off to the other. I gave up.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear about the installation issues you experienced, MamaG. Make sure you are only using 1 security program. You can also check the Trend Micro support pages for recommendations on how to overcome common installation errors. trend-micro

  • Rating: 4 out of 5 stars

    Is it Necessary for a MAC??

    Posted
    Dan77
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this as a precaution and it paid off . I don't run the scan often but ran it last night and the program said I had a trojan horse from an email. I was cleaning out an inbox and it must have been buried in something. A friends dad got a destructive program on his mac and I didn't want the same thing to happen.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Have on All 3 Home iMacs

    Posted
    tristanrobin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I don't really have any idea how these things work, so it's impossible to give a decent 'review' - but I've never had any kind of virus or crashing issue or anything with any of my computers, so I am presuming it's working terrifically!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    6 month trial AV

    Posted
    jlccsi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Trend Micro makes a good product. Docked a bit for auto-enroll and semi-pushy Geek Squad follow-up emails. Would be a lot better if it wasn't tied to the product purchased regardless of installation. And if was more than 6 months.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Do Macs Really Need this?

    Posted
    BB334
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am not actually using this software as Macs mostly are self sufficient and not yet vulnerable, provided you don't do anything really stupid like opening attachments on emails from russia, (.ru) I am keeping it in case a mac virus arrives and trend can combat it after update.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Lots of Problems

    Posted
    teehee
    • Verified PurchaserVerified Purchase

    When I attempted to install Trend Micro Security, my product code was not accepted. I had to get assistance from the GeekSquad. A short time later after I installed an upgrade the Micro Security became non-responsive. I had to get the GeekSquad to reinstall my product.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear about your issues during installation, teehee. Make sure you are downloading and installing the Trend Micro Internet Security file available on the website listed inside the package to make sure you are using the special version available to Best Buy customers. trend-micro

  • Rating: 1 out of 5 stars

    Bloatware

    Posted
    Mateo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I can't remember the last time I used a virus protection program for any computer. This was a free ad on with purchase. I didn't bother to install it, as it would just be more bloatware to slow performance.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear that you are not interested in trying your complimentary Trend Micro security subscription, Mateo. trend-micro

  • Rating: 4 out of 5 stars

    Ease of installation

    Posted
    TVan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This software came with simple instructions for installion, but I had to call the Geek Squad for assistance after multiple attempts. They were very helpful, fixed the problem and had it installed quickly.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Worried :/

    Posted
    nhaydee03
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I did my research on this before I purchased it, and I installed it on my MAC computer and did everything I was supposed to do and my computer still says I don’t have an antivirus on my computer......

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We hope you consider giving us a call, nhaydee03. We can help you with your Trend Micro software and can find out why you are getting those error messages. trend-micro

  • Rating: 3 out of 5 stars

    Freebie...

    Posted
    JDooli
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This came with my purchase of iPad and the coverage was limited so I never installed it. I am researching the best AV protection for the iPad but haven't finalized my decision yet.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good protection low cost!

    Posted
    Jones
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Good choice for maximum protection of a computer Givibg computers are an investment. This is my second time using this product my go to for low cost and effectiveness!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    ok

    Posted
    laur
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    don't use it. Mac comes w such a great warranty, and security settings we just never installed it. Best buy might do well to consider giving a needed item as a freebie, instead of this.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      Despite the urban legend, Mac computers can still be the target of attacks, laur, though it more about stealing personal information these days than it is about uploading a virus. It's always a good idea to have a solid security program running and Trend Micro is one of the best in the world for protecting Mac computers. trend-micro

  • Rating: 5 out of 5 stars

    GOOD PROTECTION

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My Trend Micro was included with my iPad. Thisis my first iPad so I had several questions regarding installation. Geek Squad came through and assisted me with the installation.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product

    Posted
    Steveinfl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was an extra that was included with my Macbook Pro when I purchased it. Although it is only a six month trial, it is a good product.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not secure

    Posted
    Skye
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I installed this and the next day my computer had a virus. Also after 30 or 60 days they start to charge you for the protection plan.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear about your experience, Skye. It's not a common situation for people using Trend Micro security software. trend-micro

  • Rating: 4 out of 5 stars

    Is it worry free computer protection

    Posted
    ArthurAsc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    People rave about an iOS computers doesn't need a AV protection. But you could never know. This gives you an extra worry free computer protection.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Packaged deal

    Posted
    ERod
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a promo with the new ipad but the sales people had no clue about it. I had to inform them what was going on.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good security for your IMac

    Posted
    Cmont
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I reciever this as a trial with my iMac purchase. It has worked great so far. I used a PC version in my Windows computer for years and it worked great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Security

    Posted
    KItt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Security. I know how important it is to have security on computers when you go on the web so I’m looking forward to the safety of this

    I would recommend this to a friend