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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 254 reviews

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96%
would recommend
to a friend

Customers are saying

Customers praise Trend Micro Maximum Security for its ease of installation, reliable protection, and ability to safeguard multiple devices without compromising performance. They appreciate its user-friendly interface and the peace of mind it provides in safeguarding their computers from viruses and other threats. Overall, customers are highly satisfied with the product's performance, price, and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 254 reviews
  • Rated 5 out of 5 stars

    Great security software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Trend Micro software for a long time. Never has let me down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still the champ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Trend Micro products exclusively since 2000. My devices have all been protected and never been infected. I love the cell phone protection feature on this version. Desktop and mobile versions both run fast and don't eat up a lot of memory. Only thing I miss from previous versions is the vault feature. i wish that was included. Highly reccomended.

    I would recommend this to a friend
  • Pros mentioned:
    No problems

    Rated 5 out of 5 stars

    Very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend product have used it several years no problems

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Easy to install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. It works quietly in the background.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, simple setup. Works as it should. Great product

    I would recommend this to a friend
  • Pros mentioned:
    No problems

    Rated 5 out of 5 stars

    Great product and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been buying the product for 5 years. Never a problem.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Good on computers not on cell phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe my settings were incorrect but with the Trend Micro turned on, it would drain my battery nearly dead in about nine hours without even using the phone. I removed the install and the regular battery life returned. It appeared as if it is constantly scanning e-mails and any other operation that is "on" even when the phone was idle--buyer beware.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      That does sound like a settings issue, KMo84. Consider trying Trend Micro on your mobile device again, but adjust the settings for scanning frequency. trend-micro

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Pretty basic antivirus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this product successfully for about 10 years. It is adequate and if you shop around you can get a decent price.

    I would recommend this to a friend
  • Cons mentioned:
    Difficult to renew

    Rated 4 out of 5 stars

    Great computer security.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer security. Making it a little more difficult to renew. If it expires you can't just type in your product to renew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal for someone with multiple computers to safe guard.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price on software Third using software on 3 devices

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent security software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this software every year and have no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    love this software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of Trend Micro Software. Great program

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent price and has done a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The price was unbelievable! It works great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Completely dissatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am completely dissatisfied with my purchase. I ordered this online from the store for the box version of this product so I would have a cd to load the program, and apparently they no longer include a cd with the purchase. The computer I intended to install this on is on satellite internet and it’s to big of a file to download so the product is useless to me so it’s a waste of money. And so I can email the company and get a cd version right ? Well yes it says you can but I emailed them for a cd version over a month ago and still no cd. I have used trend micro products for 8 years and always love the security it provides but as of right now I have a piece of paper laying on a desk with a bunch of numbers and I can’t very well fit that into my cd tray. Not everyone has access to broadband high speed internet.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      I'm very sorry to hear that you have not received your disk, Chris . I've gone back and checked our requests and I can't find your name. It's possible there was an error when the request form was submitted. Please give us a call and we will get a disk to you right away! trend-micro

  • Pros mentioned:
    Easy to install

    Rated 4 out of 5 stars

    Super easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan for my family with multiple computers. Had no issues installing it and didn't slow down system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it when it first hit the shelves but over time it takes up to much space so it is good but not for me slows down my work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product does NOT come with a CD/DVD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro is a product that seems to work like it should on my computers, however I had to order (free after purchase) a CD/DVD to get it to load properly. I am assuming my internet speed was too slow to do it over my internet pipe. Once the CD arrived a few days later, it loaded with very little problem at all. Overall, I would buy it again, if the price is low enough, like it was this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done with low hassle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend works good on my Mac. I do not have a lot of hassle with the Mac working slow or constant warnings. It seems to step in when needed. They say you do not need anything when you have a Mac, but i have enjoyed having it as I think it saved me a few times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software was recommended to me by the Geek Squad a few years ago. Bottom line, it works! The software does not slow my computer and seems to be filtering/catching anything potentially harmful.

    I would recommend this to a friend
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