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Customer Ratings & Reviews

Trend Micro Maximum Security (5-Devices) (1-Year Subscription) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 245 reviews

96%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 245 Reviews
  • Rating: 5 out of 5 stars

    Worry free protection!!!

    Posted
    LGSHOOTER
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Installed the day after obtaining and have NO issues or problems since. I've had several of the other "Big Name" security suites but bar none this is the best. I was a long time user of this Security software but got away from it with the "free" security software included with a new laptop purchase. I missed the uncomplicated worry free security of this product. Install it and forget it. If there is a problem, it gets fixed with little or no intervention on your part. Scans are fast and don't bother anything you might be doing, running in the background. Recommendations for improved performance are offered and, if accepted, get taken care of without bothering you. I could go on and on about the many great features Trend has and is why I have come back to using Trend! I'm sorry I ever stopped using Trend, but got sucked in the free security software offered with the purchase of a new computer. Don't you fall into that hole. If you have used Trend in the past, you know of what I speak!!!! I highly recommend you use this great product and don't get caught up in the "free" stuff offered like I did. Long term it just isn't worth it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Completely dissatisfied

    Posted
    Chris
    • Verified PurchaserVerified Purchase

    I am completely dissatisfied with my purchase. I ordered this online from the store for the box version of this product so I would have a cd to load the program, and apparently they no longer include a cd with the purchase. The computer I intended to install this on is on satellite internet and it’s to big of a file to download so the product is useless to me so it’s a waste of money. And so I can email the company and get a cd version right ? Well yes it says you can but I emailed them for a cd version over a month ago and still no cd. I have used trend micro products for 8 years and always love the security it provides but as of right now I have a piece of paper laying on a desk with a bunch of numbers and I can’t very well fit that into my cd tray. Not everyone has access to broadband high speed internet.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      I'm very sorry to hear that you have not received your disk, Chris . I've gone back and checked our requests and I can't find your name. It's possible there was an error when the request form was submitted. Please give us a call and we will get a disk to you right away! trend-micro

  • Rating: 5 out of 5 stars

    Trend Micro is awesome

    Posted
    Cray
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have been using Trend for last 21 years.This marks my 22 year.I am a person if it is not broke don't try and fix it type of guy. That goes along with computers.So that being said.I have had computers break down on me and other things go wrong with them before my Trend has failed me yet."knock on Wood". So you won't go wrong with going with T/M.Just be sure to run all your updates and downloads and your good to go.Easy to work with.Have had others say T/M is not good then down the road you hear them say they are having computer issues and it is not the parts on the computer just whom they went with on their virus software. They now use Trend.lol.............

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works without killing PC time.

    Posted
    Jack123etc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used Trend Micro Maximum Security for many years, starting with Windows XP and now with windows 10. It is relatively easy and the interface is very good. Can't say anything about phone support - I never had to call. Full disclosure - I do have paid MS tech support, but don't recall have a conflict between MS & Trend. I also download free anti-virus software - Super antivirus & Malwarebytes. I use them and delete them once a month. Do not leave these running on your PC with Trend - that would be a problem. Super antivirus deletes more cookies than Trend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Only Security I'll Use

    Posted
    Paradise4me
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Trend Micro internet security products is the only brand I trust to use in protecting my electronic devices. My experience is from past performance. I tried using other brands in the past only to have my devices become infected with viruses and that was a costly mistake. Over the last 8 yrs Trend Micro products have kept my devices free of any devious trojan harm. I've never experienced a slow down of my computer. Additionally, it's also easy to install.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Product does NOT come with a CD/DVD

    Posted
    Markie6
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Trend Micro is a product that seems to work like it should on my computers, however I had to order (free after purchase) a CD/DVD to get it to load properly. I am assuming my internet speed was too slow to do it over my internet pipe. Once the CD arrived a few days later, it loaded with very little problem at all. Overall, I would buy it again, if the price is low enough, like it was this time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Simple to use & effective

    Posted
    JackM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the 4th year I have bought this. It is always better to find it on sale at Best Buy than to purchase a download. It works well, but does not remove all the cookies. For the cookies, or as a cross-check, I run free copies of Super Anti Spyware (always finds more cookies) or Malabytes. If you use Malabytes, uninstall after, so it does not conflict with Trend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Still the champ

    Posted
    WillyD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've been using Trend Micro products exclusively since 2000. My devices have all been protected and never been infected. I love the cell phone protection feature on this version. Desktop and mobile versions both run fast and don't eat up a lot of memory. Only thing I miss from previous versions is the vault feature. i wish that was included. Highly reccomended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great security software

    Posted
    JDB123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Easy to install & use, full featured, works on multiple devices. Was competitively priced and on sale. I've stuck with Trend Micro over other security software because of its ease of use, broad suite of features & ease to install and use on computers, iPads & phones. I've tried many others (Norton, Kaspersky, AVG, etc.) & this is the best.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good on computers not on cell phones

    Posted
    KMo84
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Maybe my settings were incorrect but with the Trend Micro turned on, it would drain my battery nearly dead in about nine hours without even using the phone. I removed the install and the regular battery life returned. It appeared as if it is constantly scanning e-mails and any other operation that is "on" even when the phone was idle--buyer beware.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      That does sound like a settings issue, KMo84. Consider trying Trend Micro on your mobile device again, but adjust the settings for scanning frequency. trend-micro

  • Rating: 5 out of 5 stars

    EXCELLENT PRODUCT......THE BEST

    Posted
    Terunch
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Been using Trend Maximum for over 10 plus years Never had any issues with viruses or any other issues. Others say it slows down the computer. I have never seen or felt this. I have used the competition in the past only to have issues and viruses. I will never go back.Obviously Trend keeps up with today's technology and world. Thank you Trend

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy with Trend Micro's protection

    Posted
    NerdHerd3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've been using Trend Micro PC security products for almost 10 years. This latest version installed easily, offers good protection, and seems to run quite efficiently. The Maximum Security edition purchased offers some extra features beyond standard internet security, the Folder Shield sounds like it would be useful.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I think it is Great

    Posted
    Zuzuu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Been using it for years. Would not use anything else. Had used Norton before Micro Trend and after two virus and being told by Norton I had to pay to get it removed it was time to switch years ago. I have a couple of issues and Micro Trend step up and took care if it. Thank you for being there Micro

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful Product

    Posted
    angelhop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm a huge fan of Trend Micro over the other bigger brand names. It's simple to install, easy to use and excellent at protecting my computer, cell phone and tablet. Plus I still have the ability to add 2 additional devices protected and for a very good price. I highly recommend this product.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    frustrated

    Posted
    singlemamabudget
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have been using this for a few years now, not a problem until this time. Now I can't use google AT ALL. Not chrome, not gmail, no searching. Haven't figured out what I want to do yet but I basically don't need the software since I can't get online anyway since installing on my pc. Ugh.

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear about the issues you're running into, singlemamabudget. It's possible that there's a setting that needs to be reset. Give us a call and let us help you out. We'd hate to lose you. trend-micro

  • Rating: 4 out of 5 stars

    Looking for a product for at least 4 computers

    Posted
    JayB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Trend Micro Maximum Security exceeded my expectations. It is a excellent product for someone not looking to spend a lot on money on more familiar name such as Norton Internet Security. The subscription is for a year. I have it on 4 computers now and still have an extra one should the need arise.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent

    Posted
    cnralph
    • My Best Buy® MemberMember

    I've been using this software for a few years now. I've not had any issues with them whatsoever. For the past few years I've also had them on my mobile device's. Awesome software for privacy, threats, and recovery if stolen or lost. I would definitely recommend to anyone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for phone and computer

    Posted
    Tinkertoy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used this product on my phone and computers for years now. I wouldn't go without it on either. I buy my new copy at least a month before the other one runs out so it is ready and waiting to be loaded.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Security software

    Posted
    Buddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We have been using TrendforYEARS! It is the most user friendly as far as installing, using, etc. I always purchase either the maximum or premium security as it is the most secure. If you watch when it goes on sale you can't go wrong. I highly recommend this!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Consistently Good

    Posted
    AbePagoda
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have been using Trend Micro for 13 years now. Pros: *Does its job well (Virus protection) *Low cpu consumption. ( Compared to other Virus programs ive used) Cons: * Parental control lacks some options Id like to have, especially on mobile version.

    I would recommend this to a friend