Main Content

Customer Ratings & Reviews

Maximum Security (5-Devices) (1-Year Subscription) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 193 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 193 Reviews
  • Rating: 2 out of 5 stars

    Aggravating product

    Posted
    ArmySgtsWife
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Would not buy again. Software constantly will not allow us to go on popular company and common websites and I don't mean one or two I'm talking 40. For example we buy our straight talk minute cards on the Walmart app and they email us the card with the pin. We have been doing this for years with no problems with any other security software we have had. Now when we try to open the email for our phone card it will not let us and says that it MAY be malicious and they have not reviewed that site. They have a spot to click to request them to review it and we have don't that 50 times and they never email us any result or response and that is just one example of one site we cannot go to and this has been over last 7 months can't wait to replace this software...

    No, I would not recommend this to a friend

    • Brand response

      Trend Micro

      We're sorry to hear about your frustrations, ArmySgtsWife. You should be able to whitelist the websites you visit in the settings of your Trend Micro console. This will allow you to visit those websites without any problems. If you would like us to help you adjust this setting, please give us a call or email us. trend-micro

  • Rating: 5 out of 5 stars

    Works for me

    Posted
    Icon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not a whole bunch that can be said about antivirus software except that it really works for you as it’s suppose to or that it bogs down your PC or your IOS when it’s running in the background protecting your devices. After trying several different antivirus programs, the Trend Micro worked best for me. You barely notice any lag time when it’s performing in the background doing its job providing protection on your devices. If you’re not satisfied with your current antivirus software, I highly recommend giving Trend Micro a shot. If you do, get the Maximum Security version. When on sale at a Best Buy, it’s a great deal,

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Security Software

    Posted
    EstTxBoy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good Security Software, I've Used this Trend Software Product for Several Years & I've been Most pleased with it's Performance & when I've Needed it, I have been Most pleased with Trend's Customer Service in Helping Me with the Problem I may have had at the Time & Most importantly, I've had Few Problems with the Program ever! And it's been at a very Competitive & Reasonable Price!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Loyal Trend Micro User

    Posted
    sammelange
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been using Trend Micro for my antivirus and internet security since 2002. I have used other products before but I was unsatisfied with their user interface and performance. Trend Micro solved those issues in their products and have been helpful in resolving any problem that occurred while using their products. I highly recommend them to others.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Continues to work extremely well

    Posted
    spot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've used Trend Micro for over ten years without any issues. It is easy to use and understand. It protects my devices very, very well from attacks and warns me of questionable sites. It does not slow down my desktop or laptop. Scans can be scheduled and/or done at will...updates, too. Trend Micro Maximum Security is fantastic!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really like this Product

    Posted
    Breezie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been using Trend Micro for some time and really like it. It does not slow down my computer and is vey good at alerting you of any issues. It has some great features like optimization, password mgr., etc. Good product. I also like the report feature.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great protection and great customer service

    Posted
    mpb117
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have used Trend Micro for over ten years and have been extremely satisfied. When a rare software issue or question would come up it was resolved by a simple phone call. Very easy to use and install on my desktop and laptop devices. It does not slow my system down at all.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product, easy to install, and will buy again

    Posted
    katlinh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my second times purchased this item, last year I brought the different one due to the sale price of the other product and I don't like it. So this year when I need to renew my protection again, I decided is time to switch back to this product even the other one offer me the discount price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome laptop for a steal of a price!

    Posted
    Andrew0726
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far, everything has been running fanastic from setting up the computer to actually using all the software. I couldnt believe the price when i purchased my new Lenova laptop with 8GB of RAM, 1 TB harddrive, and AMD processor. $379!!! What a steal! Youve won my loyalty over thats for sure!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Best

    Posted
    Jenifer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been using trend micro for 8 years and I have never had an issue on my pc or phone. I also like the fact that this anti virus is not resource heavy so it doesn’t slow down my pc or phone. I don’t even notice it running on my phone till it’s needed. No impact on battery life either.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best overall security

    Posted
    Irving
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have utilized Trend Micro for over 10 years to safe guard my computers. In additional bonus is the Optimizer. The speed and efficiency is hard to beat. I have also contacted tech support that assisted in removing a specific virus.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Another Year of Perfect Protection

    Posted
    Gforce13
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I do every year for more than I can count always use Trend Micro Max Protection, for not only my PC but my 2 Droids as well, it's problem free and doesn't slow down the process, see you next year again....

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tried and True Protection

    Posted
    TheBrat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been using Trend Micro for many years now. Being a tech I want to make sure that, not only am I protected but my customers are as well. Trend Micro Maximum Security has proven to me over and over that they deliver what they say their products do.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Security Protection

    Posted
    Gera
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This might be the best security protection plan I have installed. The only thing that I didn’t like was having a little difficulty in having to delete my previous security protection plan removed before continuing on installing this one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Security

    Posted
    dbrandt46
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Product is great and helps product wonderful only gave it 4 due to still think it hinders speed. But still can’t find any virus software that doesn’t hinder speed. Seems the one thing you give up to protect yourself.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding Product

    Posted
    Satisfied
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Trend Micro--install it--keep it updated--and your are safe and good to go. The reports are easy to understand, the schedules are easy to set up and overall it is a great value for the level of protection offered.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great protection!

    Posted
    KARCSD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Trend Micro internet security is easy to install and easy to use. We’ve never had a virus or anything other bad things get through to our computers while we’ve had this installed.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Complicated

    Posted
    Britt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I downloaded this to my computer using the instructions the product came with. Now my computer has an annoying window that constantly pops up every two seconds. I am unhappy with the product I purchased. I recommend buying the desk.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Trend Micro

    Posted
    Plowking109
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had good experiences overall with Trend Micro products. I wish they didn't change so much from year to year. I love the encrypted vault but if I forget to make a copy of it, when I load the new version I lose all the old info.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Computer is Secure

    Posted
    nflbum
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased Trend Micro a few months back. Wanted to be sure it worked prior to leaving review. Protection has been fine with no known system issues. Doesn't slow down system. Updates automatically.

    I would recommend this to a friend