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TRENDnet - Wireless-N Gaming Adapter-Angle_Standard

TRENDnet - Wireless-N Gaming Adapter

Model: TEW-687GASKU: 3006078

Customer rating

Rating 4 out of 5 stars with 3 reviews

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Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Great item, if you get what you order

    Posted
    Dolfan6
    • My Best Buy Premier Silver MemberElite Plus Member

    The rating is for the item. If there was a rating for the service/shipping/handling of conflict resolution, it would be a zero. I ordered this adapter, with express shipping, to put in an upstairs bonus room on the opposite end of my home for my kids to play their numerous gaming systems. Hence the 4-port switch. What I ordered was not what I got. I got the gaming adapter WITHOUT the 4-port switch. Called BB and they reshipped the item but I had to ask for expedited shipping since I had already paid for it. Guess what I got the second time? THE SAME ADAPTER! Called BB support and was told they would resubmit the order and they would add in specific language to the order ensuring I got the 4-port switch. Four days later, no adapter and I called back to BB support. I was told they could not resubmit the order until I returned the previous two erroneous adapters and that I had to charge my credit card a second time. When I asked what garauntees I had that I would get the correct adapter, I was told there was none. This is VERY infuriating. The issue is with the BB website: The 4-port gaming adapter WITH the 4-port switch is listed as model number TEW-687GA and the adapter without is listed as TEW-647GA. But, when you look at TRENDnet's website, the 687GA is the N450 adapter and the 647GA is the N300 adapter, neither have the 4-port switch. When I pointed this out to the gentleman on the phone, he said they had to list the SKU number per the TRENDnet website but he could not point out where we could find it so I could ensure I got the proper adapter WITH the 4-port switch if I agreed to have my card charged again. I have been shopping BB for a long time and have never had any issues until now but I cannot see myself ordering from them again if they cannot correct the issue with the website to prevent this from happening to someone else. Buyer beware and do your homework before ordering. The adapter works like a charm, my kids are very happy with it, as am I given the circumstances, but it is very painful having to reach behind the entertainment center to change out a ethernet cable every time they want to play a different system. Hence the 4-port switch. I would be VERY interested to speak with someone higher up than a supervisor as this person did not have the capability nor authority to overide the system since it was BB's mistake and not mine.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Performance is excellent

    Posted
    TechGuyInAustin
    • My Best Buy Premier Silver MemberElite Plus Member

    The performance of this adaptor is excellent. I only rated it four stars because this adaptor does not have a 4 port ethernet switch built in. I ordered this because of the built in ethernet switch and was upset when I saw it only had a single port. But, I was so impressed with the performance when paired with my router that I decided to keep it anyway.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    very good product

    Posted
    gammerman
    • Verified PurchaserVerified Purchase

    This product definitely helped me with my range issue and connection problem.

    I would recommend this to a friend