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TurboTax Basic Federal + E-File 2012 - Mac/Windows-Front_Detail

Customer rating

Rating 4.4 out of 5 stars with 33 reviews

88%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 33 Reviews
  • Rating: 4 out of 5 stars

    TurboTax's relative simplicity is a plus

    Posted
    Paul991
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I found TurboTax to be simple, easy and effective to use. Everything worked well for me except for two problems I had. The first is a fairly simple problem, but the second is a grievous bug in the software which needs to be fixed. 1) Returning to a sub-section which was previously skipped or mis-entered can require a nice bit of clicking around to reengage again. 2) Manually populating data into a form, then manually deleting that form, didn't delete that data from other forms which relied on the deleted form. An obscure situation, I admit, but nevertheless a bag bug if it hits you. I was never able to fix this problem, so I sent my return to the IRS with the "stranded data" still left in it. Fortunately, three weeks later I found out that the IRS accepted my tax return, so all's well that end's well I suppose.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Deceptive cost - recommends costly downloads

    Posted
    mom42b
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    A waste of time and money if you know how to do it yourself. Heaven help you if you type poorly and enter data wrong -- it won't catch it. Anything the least complicated and it recommended buying a better edition. States were extra. Almost missed a couple of items as they were "unusual" and I had to search for how to enter them. Couldn't figure out how it calculated one of my credits -- hope it got it right. If you use quicken it might be able to import info and save time, but that's more money to buy that software. Though it said it could download info from 1099 issuers, it never succeeded and I had to type it all. Now all my personal info is stored on my computer so I have to worry about security too. Not worth it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but it gave some bad advice

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy Premier Silver MemberElite Plus Member

    I have used this product for at least the past 3 years. It has been a quality, easy-to-use product. This year, however, the program recomended that I take a standard deduction, when itemizing my deductions resulted in a larger return (by $1,000). So, be careful of the recomendations provided by the software, and when there are alternatives, check both to make sure the recomendation provided by the program is the right choice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Must Be Online To Use Program

    Posted
    Diann5050

    I started out not online. It wouldn't save all my info so had to connect to Internet & re-enter all my info all over again. It didn't enter my pension income in the right place. Still can't figure out why but it entered it on the final tally line so I am guessing it will be OK. I am sure I will do better next time. My advice is to check over all the info each time because sometimes things go awry. Print & read before you file!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    good if you don't need to file state

    Posted
    trishah
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I asked customer support and 2 people at the store if I would be able to file my federal and my state with this program and I was told yes when I install the program I was only able to do federal and then purchase State separately...best buy employees do not admit when they do not know something when I use online chat to explain the situation the woman disconnected the chat

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A Great way to do your Taxes

    Posted
    GreekGod1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Turbo Tax is a very easy, quick and effective way to do your taxes. The GPS based system takes you through the whole program step by step and checks everything for you to ensure you get the maximum rebate and practically eliminates the possibility of errors. I have been using it for five years and will never go back to doing my taxes by hand again!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    My Tax Preparer did a better job than this product

    Posted
    JoeFnBeeezy
    • Verified PurchaserVerified Purchase
    • My Best Buy Premier Silver MemberElite Plus Member

    The questions started off simple but got more complex and numerous. No matter what data I input, the software always found a way for me to owe the government. I even made up numbers just to see what would happen, and the software calculated that I still owed the government. I paid for a second look, and it turns out he government owed me.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great tax preparation software

    Posted
    Frenchcanuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used this product for several years now. I purchase the yearly update for each tax year.Every topic is properly updated to reflect any change in the tax laws (federal and state). In addition, email filing is efficient and provides faster refund.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent tax prep software

    Posted
    wrangler42
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been using TurboTax for my personal returns for longer than I can remember. It is user friendly and flexible allowing the user to follow built in tax prep process or letting the user select specific forms to work on.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    We've been relying on TurboTax for years.

    Posted
    lppausky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We've been relying on TurboTax for about 23 of our 25 years of marriage. I still dread tax time, but my wife says I'm a lot easier to live with since we've been using TurboTax!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Turbotax Review

    Posted
    BestBuyCustomer11032
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very basic product, very good for the price. It only includes the federal tax, so the state and local taxes have to be purchased as well, but it's worth the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It is a great tool for people.

    Posted
    nansclan3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my second year using Turbo Tax and I like it. It asks you the same questions a tax accountant does and you get the results almost immediately.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok, if you know what you are doing. not for everyo

    Posted
    taxgirliwonder
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For the price, its a good value. It is not for the beginner. I wish there was more help available without extra charges.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    awesome instructions and easy to use

    Posted
    Weezie210
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    my family really likes this product as it expedites out tax filing process without having to use a tax person.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very useful

    Posted
    Ervi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This software is easy to install, easy to use and provides consistent performance. Should not cost so much.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Why pay H R B $65 TO DO THE SAME THING

    Posted
    Arkansas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When I had my taxes done professionally, I got the same result with a fee twice what Turbo Tax cost.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product will continue to use each year

    Posted
    scampi2008
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great product year after year, easy to use and electronically files automatically with the IRS.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product. I use it every year.

    Posted
    Chuckieppp
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would recommend Turbo Tax to everyone. I use the Basic and it is good for many situations.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to use

    Posted
    shelleen
    • Verified PurchaserVerified Purchase

    Turbo Tax was really easy and simple. This was the first year I used it and am happy I did.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Got my return in 7 days,

    Posted
    Lowcrawl
    • Verified PurchaserVerified Purchase
    • My Best Buy Premier Silver MemberElite Plus Member

    I got my return deposited into my checking account 7 days after electronic filing.

    I would recommend this to a friend