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Customer reviews

Rating 4.4 out of 5 stars with 45 reviews

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  • Ease of Use

    Rating 4.4 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-45 of 45 reviews
  • Rated 1 out of 5 stars

    Over priced and NOT user friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced .Turbo tax is no longer user friendly. I have used the program for over 10 years and I would purchase a CD from BB to download the program. Now there is no CD and using the online version is garbage. Just about every step in the information gathering process is followed by a request to upgrade. Downloading from previous years was difficult. I will no longer use Turbo Tax.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Salesperson Failure to Disclose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson failed to tell me or ask me regarding 2 forms of Turbo Tax Deluxe. When I got home , I found that out and tried to get a refund to buy the one that was federal and state. The store refused a refund saying all sales of software were final. Overall my experience caused me to feel very negatively towards Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Turbo Tax online purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use turbo tax for my taxes and every 4th year I have them done by a professional and double checks my taxes done through TT. Everytim they are accurate and done perfect. Download and set is super easy. A 5 year old can do it. Purchase and download for the best software for taxes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Turbo Tax was perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good program and easy to use. In several easy steps, I was able to complete and submit my taxes with no problems.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Install problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program does not install if you have Windows 11. I have wasted 3 days trying to get this program to install, I finally returned it to B Buy for a refund and will be using the H&R Block program this year.

    No, I would not recommend this to a friend
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