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Customer Ratings & Reviews

TurboTax Deluxe Fed + Efile + State 2013 - Windows [Digital Download]-Front_Large

Customer rating

Rating 2.3 out of 5 stars with 10 reviews

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would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-10 of 10 Reviews
  • Rating: 1 out of 5 stars

    Lied about free E-file

    Posted
    Geepcat29

    In all my years of using turbo tax (at least 15) I have never been so angry at Turbo Tax at adding a $36.99 fee right at the last screen during the E-file process. I paid $36.99 for the CD but they want an additional audit support fee in which cannot be removed otherwise I cannot send my taxes. This fee shows up after the screen (during the E-file process) that states "The fee to file federal taxes is free and the state tax fee is $19.99 Once I hit continue the $36.99 fee shows up and cannot be removed nor can I file my taxes. Turbo Tax has never done this before. I sent several messages to TurboTax and they will not respond to my questions nor will they for other customers. This charge must be removed asapl

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do Not Download

    Posted
    GWHUN
    • My Best Buy® Elite MemberElite Member

    Everything was going good until I signed into the digital Library. It showed up with a message "Not available for download on this device." The device I was using was Desk Top Computer, running Windows 7 and MS Explore 11. I called the number they listed under "If You Have Questions" Spent the next 2 hours on the phone, talked to 6 people, 3 of which I could not understand. BestBuy could not resolve the problem so they transferred me directly to Intuit. They sent me a email with directions on downloading the program from their site. Problem solved, Taxes Done. DO NOT BUY THE DOWNLOAD VERISION

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Digital Download Does Not Work For Me

    Posted
    MikeinAtlanta1

    Digital Download Does Not Work For Me. Digital Download page says my computer does not meet requirements and will not give me access to digital download. Worked with Geek Squad and determined it was not my computer, was dropped when transferred over to digital download group. Could not cancel order over the phone, my request was sent over to the order group. My simple purchase that should have taken 5 min from order to download has now cost me 1 hour and counting.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Unable to download with IE, use FireFox

    Posted
    MikeInJersey

    I had the same issue as reviewer MikeInAtlanta1. That is I was unable to download from my digital library. The message stated that my device didn't meet the minimum requirements (although it did). I had quicker resolution, however. I called Best Buy, they transferred me to the digital download department and quickly were able to tell me to try another browser. Luckily, I already had FireFox installed and the download worked fine using FireFox.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Unable to Download from Digital Library

    Posted
    NewJerseyuser

    After ordering and paying for the product online I was unable to access the programs for download via the Digital Library. Although I could successfully log in to BestBuy.com to order and pay for the product the same username and password did not work for the Digital Library. Took several emails, phone calls, forum posts and Geek Squad tech support to solve problem. Far too painful to ever digital download again. Just get the disk!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Don't Use Internet Exporer To Download!

    Posted
    DABBA

    I experienced similar issues to other folks with attempting to download this using Internet Explorer (tried with v10 and v11). I was on hold with Geek Squad trying to work through the issue and decided to try in Firefox. It worked the first time and I had already downloaded the software before they came back to the phone. A disclaimer that digital downloads may NOT work in IE would be nice.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Digital download doesn't work.

    Posted
    Fuelguy

    Don't waste your time with digital download. I have a Windows 7 with Explorer 11 and the download wouldn't function . Was told I would have to load Chrome or Firefox because Explorer wouldn't work. I pointed out that the system requirements stated that Explorer was ok. After much discussion I was offered a gift card refund or online credit. Very unsatisfactory experience .

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Download was flawless

    Posted
    scott52806

    I almost drove to the store instead of using the download option because of all of the negative reviews. I tried the download, I was able to use my BB userid / password and didn't have any technical issues with doing the download from the digital library. With a 7mb internet connection the download only took 3 minutes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Turbo Tax is my Go To

    Posted
    Boredatwork
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I use Turbo Tax every year to file and e-file my taxes. Takes less than 2 hours start to finish. Will purchase again this year.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    defective download library

    Posted
    burley

    had to get a total refund due to website malfuction

    No, I would not recommend this to a friend