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TurboTax Deluxe Federal + E-File 2018 - Mac|Windows-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 237 reviews

95%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 237 Reviews
  • Rating: 2 out of 5 stars

    Confusing Advertising

    Posted
    Sintjago
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used the Turbotax.com website since 2008 to complete my taxes. Every year I pay for Turbotax Deluxe in this platform. It has all my information and makes using Turbotax simple and easy. The online version to me is 4.5 or 5 stars out of 5 product. I figure this year it would be the same, however, I saw this product at the store and bought it thinking that since it has the exact same name as the product I always use, Turbotax Deluxe, that it was the same product but distributed in a different format (such as buying a game for Xbox One on Blu-ray vs an online-only download at the Xbox online store). The same exact experience just a different distribution system. I presumed that the box would likely contain just an activation code (like a Steam code or an Xbox Code), instead, it has a CD of all things. The PC/Mac version despite having the same name as the online version is a completely different product and not compatible with the online version (cannot just populate your data based on what they have online). I had to mail this junk back to Turbotax to get my refund. The PC interface looks awful like a Windows 95 or even Windows 3.1 program. It uses a CD when most computers don't even come today with DVD or Blu-ray player. Its a clunky, old, slow application, likely marketed primarily to legacy users who haven't used the much neater and smarter online version. If it wasn't because I wanted my refund I would have placed the CD on the microwave to see it sparkle or used it as a frisbee. About as clunky a program as an AOL internet CD. What an awful looking interface. Ended up buying the online version and returning this piece of junk to Turbotax. No thanks! you can tell most of the work they have done the past few years is on the online version and this version is increasingly clunky and prehistoric. If you sell two different products that are not compatible with each other, do not call both of them TurboTax Deluxe, that is confusing Intuit. Your 60-day money back guarantee is the only reason this is 2 out of 5 stars. I wasn't just dissatisfied with the product, it was the most antiquated piece of junk I have installed on my computer in years.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Normally fantastic but . . .

    Posted
    stiz2003
    • My Best Buy® MemberMember

    I'd love to give this a five star but just can't this year when I see what they've done. For federal taxes, this is the way to go and used them for years. I had issues on state this year for the first time doing them manually. Decided to eat that 39.99 to file state tax. I knew the rule before I paid so I'm OK with that . Paid for that then filed state. Went to e-file and it said payment not received. I DID pay. Had to pay another 19.99 for the privilege of e-filing state. That's a ridiculous amount of money! Nothing in the price says what you get for that additional payment. Still I learned. However state tax was rejected TWICE, not once even after I did the check on Turbo Tax due to errors. I had no clue why until I sat for hours combing through it. Turns out in Ohio some district codes require filing a school district tax form but ours and most do not. Someone Turbo Tax decided to NOT program that in with the district code. For the incredible amount I paid Just for state plus paying for Turbo tax, this is not acceptable. I would recommend to a friend just filing federal but not state depending on where you live. The state fees are insane AND inaccurate as far as I am concerned.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A trap to spend another $65

    Posted
    Hakone
    • My Best Buy® MemberMember

    I'm very disappointed with this purchase due to 1) the need to find a disk drive in order to install it; 2) not being able to import last year's data ("file too big") though it is written on the box as a feature; and 3) does not include a free State. In the past I've bought from Costco or online and state download had always been free. Realizing that BestBuy actually sells two versions of TurboTax Deluxe, one with and one without a free state, I decided to cough up the $39.99 to buy the state portion. After registering my installed software, the price for the download increased to $44.99! Further it does not say if the state e-filing is included. I read some of the reviews here and it appears at least some people did have to pay another $19.99 to do state e-file. What is this price hike from $39.99 to $44.99 about? And why state tax costs 150% of federal? It really feel like a ripoff.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok product

    Posted
    ah333
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I buy turbo tax every year to do my taxes. Never had a problem before. For some reason this year it was harder to use. It skips over things like under itemizing college tuition it skips right over where you enter the tuition amount and goes straight to book costs. If this was my first year deducting these expenses, the tax refunds would have been thousands off. I was able to go back and edit. I had to do this on three separate tax returns so it was not a one time thing. And for some reason it did not give me the option of importing W-2's which I always do. This version needs help.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy the digital version

    Posted
    Mike
    • My Best Buy® MemberMember

    These people get worse every year. I filled out all of my forms, filed electronically, and get an error stating that the AGI's don't match. From their files from the previous year. Oh, and they want me to pay extra to access those files. No. I'm done. Used these people for almost 10 years. I'll never touch this product again. Also, be aware that they have a 60 DAY RETURN POLICY on the DESKTOP VERSION ONLY!!!! If you use a digital version, they consider you "satisfied" as soon as you click to file, even if the filing is rejected. I hate Intuit.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Same great product without an internet connection

    Posted
    vr4dreamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    With all the options online many would ask why would anyone need an actual hard-copy? This year I found myself filing from a hotel and with all the vulnerabilities that public wi-fi is prone to; I did not desire to enter sensitive tax related information while not at home. Turbotax allowed me to work offline on my taxes without being connected to the internet with all the features I had become accustomed to. The only time I needed to connect was to e-file the return as a final step.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Tax Program

    Posted
    Marty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've been using the Turbotax software to prepare and file my taxes since 1998. Have never had a problem! After my initial use in 1998, it has taken very little time to complete my taxes. All of my personal data is automatically carried forward to the next years tax forms. Additionally, all of my W-2/1099 forms already have the payer's and recipient's information on the current forms and all I have to do is input the income figures. Great time saver in tax preparation.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    New IRS rules made simple

    Posted
    Slubdad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I only rated this as a three star because I really am not sure it did a good job. The new rules made for a need since I have used TurboTax for many years. I initially tried to use the "simple" new form and realized I would prefer to keep tradition. I went step by step and think I answered every question correctly but the differences between the TT version and my attempt on the form, was much different. If TT is correct, I will change my rating to 5 stars!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Difficulty in loading software

    Posted
    TitanUp
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had issues getting the software loaded. Not sure if the issue was a Microsoft Edge update that may have gotten hung up in the recent past (unbeknown to me) or if it was an issue with TurboTax. Either way I finally got it to load after a Microsoft update occurred. Started inputting information but am only 1/3 of the way through. So far so good. Love the auto download features for W2 and other financial institution income forms.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Always user friendly, always accurate

    Posted
    colonialdame
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is the only tax preparation software I have ever used . Yes there have been changes since last century, but these adjustments one takes in stride. Turbotax does all the calculating, you input the information. Your outcome will directly reflect the accuracy of your input, plus any changes in tax law that may affect your payment or refund. I would have rated it 5 stars if all I had to do was scan the info in lieu of typing it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Always Easy

    Posted
    JohnK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We started using TurboTax when my wife ran a small business from home to help with related deductions and have stuck with it ever since. It imports your personal information from the previous year and has the option to electronically download your W-2’s from your employers. I also like that at the end it gives you a snapshot of how likely you might be to get audited based on on what you’ve entered.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Helps the uninformed get through taxes.

    Posted
    Frogs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If you know nothing about filing a timely and correct tax return, then buy this. I do have fairly good knowledge of IRS taxes, and the good thing about this product, it makes you look at everything, just in case you forgot. If you have all your paperwork together (that's a big issue no one can help you with), it'll take about two hours to complete and file with our IRS buddies.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    not as helpful as before

    Posted
    paul
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    been using TurboTax for years and this year with the new tax laws it seems that you have to convince the software to look for the most advantageous tax rules and guidance to get the lowest tax payment. Kept telling me that it had compared all the options and when I finally made it work through the options the software default choice was not the best.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good price for item

    Posted
    dindid
    • Verified PurchaserVerified Purchase

    I use Turbo-Tax for figuring my taxes. Ordered on-line to avoid a trip across town to my retail outlet. Delivery time was fast. Package was damaged in transit. Looked like a heavy box was dropped on it or it was stepped on. Disc showed damage. Returned and exchanged at the local retailer. No hassle, very friendly.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage. Lost me as a customer.

    Posted
    MikeC1973
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a rip-off! This version of Deluxe DOES NOT come with State files. Previous years did. Now there are 2 Deluxe versions, apparently. The files must now be paid for in this version for $45! On top of that, you have to pay $25 to e-file them! Never again Intuit and Turbo Tax. You've permanently lost me as a customer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy and Comprehensive

    Posted
    JohnD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have used Turbo Tax for years. It will pull over previous information, making comparisons, and data entry a snap. You can "Find My Deductions" in a set by step process, or direct input. It will also give you the ability to E-File, no charge. It will text, and email your filing confirmation, and enable you to track your refund.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    No download code

    Posted
    BigD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this from Best Buy in order to get a $10 gift card. I was under the impression i would get an online verification code to pay for turbo tax online which I have used for years. Not only was I not able to plug the code in online, there is no option to download the software, it can only be ran from a CD drive.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Turbo Tax

    Posted
    Chanchan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used Turbo Tax for many years and never had a problem and the one time I did I called the agents at turbo tax for help. They were excellent, professional and helped me to get the highest refund possible. You are never alone when using Turbo Tax, help is always just a phone call away!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Tax Software for Novice to Expert

    Posted
    drlevmy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've used Turbo Tax for many years now, and it just gets easier and easier to use. The interview process is almost a pleasure to work through or you can go directly to individual subjects as you like. You can switch to view the actual tax forms whenever you like and then get back to the interview process.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    simple to use

    Posted
    Batman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Perfect if you have a relatively easy tax situation. This allows up to 5 federal files. State cost additional. Also cover various deductions. It was perfect for me having just my w-2 and a couple 1098-e forms. Only thing I wish is that it could somehow sync with the mobile app. So minus one star for that.

    I would recommend this to a friend