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Customer Ratings & Reviews

TurboTax Deluxe Federal + E-File + State 2012 - Windows [Digital Download]-Front_Large

Customer rating

Rating 1.7 out of 5 stars with 6 reviews

  • 40%
  • 30%
  • 20%
17%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 1 out of 5 stars

    Horrible product, horrible service!

    Posted
    BestBuyFrustratesMe

    DO NOT purchase and download this software! It's not software, it's a file that you cannot open! Contacted Best Buy, who told me to contact Geek Squad, and guess what??? NEITHER OF THEM HAVE A CLUE AS TO WHY THIS WON'T DOWNLOAD!! Better yet???? BEST BUY REFUSED TO REFUND MY MONEY BECAUSE IT'S A DIGITAL DOWNLOAD! $43 DOWN THE DRAIN!!!! Will NEVER purchase from this company again!!! Wanted to rate this a big fat 0, but, guess what?? You can't do that either!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Best Buy's downloads don't work.

    Posted
    JG00
    • My Best Buy® MemberMember

    Thought I would save some time by just ordering the downloadable version. That was a huge mistake. I made multiple calls to Best Buy "help" which responded with sage advice like "well, do you have windows explorer 8 or 9" or "I don't know anything about the digital library" or "can't help you with that". Never could get the download. Why does Best Buy offer such a service if they can't support it?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY THIS PRODUCT!!!

    Posted
    NathanGr
    • My Best Buy® MemberMember

    This is rediculous!! The website says allow 30 min to 4 hours for the download to be availible...ok no problem. 48 hours and 2 calls to bestbuy later still not availible and all they can tell me is NO REFUND on digital downloads. Not even WHEN YOU DONT GET THE PRODUCT YOU PAID FOR!!!! Never Again and quite fankly BestBuy has lost all of my future business!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WARNING! DOWNLOAD STILL NOT FIXED

    Posted
    Billwht
    • My Best Buy® MemberMember

    I've used TurboTax before and it's fine. BestBuy still hasn't fixed the download problem so after 24 hours of waiting and customer support saying they will fix it I gave up and cancelled it. Others have complained of this for more than a month. Hopefully I can find this in some other store.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent, easy to download and use

    Posted
    BamaSue

    Very quick and easy downloading, no problems with that at all. The program itself is very user freindly and guides you every step of the way.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Wrong version being downloaded

    Posted
    sk66
    • My Best Buy Premier Silver MemberElite Plus Member

    Think someone screwed up, when I downloaded it, this was the 2011 version.

    No, I would not recommend this to a friend