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Customer Ratings & Reviews

TurboTax Deluxe Federal + E-File + State 2018 - Mac|Windows-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1180 reviews

97%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-12 of 12 Reviews
  • Rating: 1 out of 5 stars

    Easy to use buyer beware

    Posted
    jeff
    • My Best Buy® MemberMember

    I have used Turbo tax for 15 yeas and its easy soft ware to use. But be careful! My 2015 taxes were recently audited and errors were found. I contacted Turbotax and after 4 hours on the phone they confirmed the errors and advised me to submit a claim. There software had incorrectly transfered information and did not alert me to additional tax form that were need in my 2015 tax return. Turbotax than contacted me and tried to blame the errors on me stating that I was at fault and there software was working properly. Turbotax does not stand behind there 100% guarantees! The IRS still hold you accountable for errors if your tax returns are not prepared correctly. Be careful using Turbotax because you are ultimately responsible for filling out your taxes correctly! Buyer beware.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product did not fulfill its commitment

    Posted
    Steph
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchase the product disc so I get 5 federal files and 1 state efile which meets my family needs. They corrupted the print function so I could not print the states for the additional 4 state returns. When I called their help desk they were rude, unfriendly and practically accused me of trying to do something wrong. They told me she was instructed to terminate my call. This is no way to treat a customer. Next year I’m switching service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Tax Return Nightmare

    Posted
    TaxHack
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased software identified as 2018, but software was for 2017 and tried uploading my 2016 return info. Had to return software for replacement, delete original off my desktop machine and reinstall. Errors found throughout and resorting to an accountant to refile a corrected return, Turbo Tax has been going downhill the past few years, but 2018 was worst year yet.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    little hard

    Posted
    bhan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    it was hard to work with this software since it had lots of glitches in the beginning. It did not run and when i pressed help. It said to pay? I was shocked to see such charges. I would recommend doing it on website than installing on computer. It was easy last year. I returned it and did it on website.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Software bug

    Posted
    David
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When finished and trying to “transmit” the return, a flag came up saying I needed to include an attachment. This was not necessary though. After 6 hours on the phone with TurboTax the issue was finally resolved. This software had bugs and it cost huge amounts of time trying to resolve. Most dissatisfied.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    had a problem turbo put me on hold for 60 min.bad

    Posted
    rust
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    had a problem with turbo and they put me on hold for over 60 min and I finally hung up.money back guarantee a joke because they will not answer that line.been using them for 8 years never again.went to h&r and had no problem and saved money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not use if you have complex return

    Posted
    Samuel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have spouse who lives in another state which does not have state tax, I live in a state with state tax. The software finished with me owing the government and state +$10K. Went to Jackson Hewitt and owned less than half that amount.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Would not recommend to buy this product!!!

    Posted
    Frustrated
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Turbo tax cannot deal with form 2210 it will not include required information in return : the federal return is rejected and this prompts the state return to be rejected, wasted another$20 there.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No CD Drive...

    Posted
    WOOT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Poor review is not because of the product itself, it's for thinking it was a product key code. Actual CD and no drive in my computer to put it in... learned something new...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It sucked

    Posted
    Larry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It was terrible, they tried to make it dummy proof. They did not give you all your money back. The program seems like the IRS made it to benefit them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Extra charges not explained

    Posted
    Ted101
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Paid 59.99 for Turbo Tax Deluxe. When got done doing my taxes got charged additional 19.99 to file state state tax and 39.99 fee for I still dont know why.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unusable

    Posted
    Five0
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Make sure you have a computer that’s compatible if not you end up losing your money. Tried it in three different computers would not work.

    No, I would not recommend this to a friend