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TurboTax Home & Business 2012 - Mac [Digital Download]-Front_Large

Customer rating

Rating 1 out of 5 stars with 2 reviews

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would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-2 of 2 Reviews
  • Rating: 1 out of 5 stars

    Save yourself some heartache - don't buy this way

    Posted
    Uzziel
    • My Best Buy® MemberMember

    I am a software developer, so I know how find my way around a computer. The Akamai installer which is supposed to make the download easier and more efficient is very poorly implemented. This "installer" essentially cripples the software that you are downloading (it is designed to limit your actual software installation and archiving choices). 4 out of 5 installations fail, and even if you are successful, you are left in the dark on how to proceed. Avoid the "digital download" at all costs. Buy the physical CD/DVD. Anyone using Akamai as their software delivery runs the risk of alienating their customers. Best Buy should know better than to use such a sketchy 3rd party. As for Best Buy itself - after numerous attempts at installing using Akamai Installer, I called Best Buy for tech support. 43 minutes on the phone. No resolution other than " you need a refund." However, another 20 minutes on hold and still no refund. AVOID THIS and DO NOT BUY THIS WAY.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Download failure

    Posted
    Guest8

    Best buy is able to process my payment but cannot finish the transaction and let me download the software from the digital library. When I check the library, I am directed to what is suspiciously labelled a beta version of a website. Customer service attempted to resubmit my purchase, but the system later rejected that request. A second call to customer service couldn't fix it. They promised to refund my original purchase and suggested that I try it all over again but couldn't promise the next attempt would work. After I suggested that I was probably going to waste my time they offered me a $10 gift card for my inconvenience.

    No, I would not recommend this to a friend