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Customer Ratings & Reviews

Turtle Beach - Ear Force XP400 Wireless Dolby Surround Sound Gaming Headset for Xbox 360 and PlayStation 3 - Black-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 101 reviews

87%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Turtle Beach finally has a winner.

    Posted
    bigjsd
    • My Best Buy® MemberMember

    I have purchased so many gamer headsets over the past couple of years only to be disappointed and return them for one reason or another. I expected to be doing the same thing with the XP400's but to my surprise TB has finally come up with a design that lives up to the hype. There are so many things to like about these. First off the build quality is solid as expected. They aren't going to survive a high speed crash or anything but they are rugged enough to deal with the rigors of an everyday gamer. Sound quality is very subjective. I feel as if these produce very good sound quality. They have good punchy bass, as well as great mids and highs. With some minor setting adjustments they do very well at directional sound placement too. Anybody who buys a gamer headset at this price and expects to get audiophile quality is foolishly expecting too much. One of the most awesome things about this WIRELESS headset is that it's just that...wireless!! No more talkback cable running from the headset to the 360 controller. I can only wonder why every manufacturer hasn't done this already. The included bluetooth dongle means I no longer have to take the controller with me to the bathroom or take the headset off to do so. With the dual pairing feature of the BT I can also take calls while gaming with no interruption. Another thing I LOVE about this set is the built in rechargeable batteries. No buying or changing batteries every couple of days. TB included a 10' charging cable that can be plugged in and used for recharge while gaming in case it goes low mid-game. The concerns over the batteries failing in a year or two are legitimate but it's the one reason I chose to spend the extra $19 for the 3 year replacement plan which covers normal wear and tear as well as BATTERY FAILURE. No worries. Last but not least is the dual frequency transmitter. Anyone who has lived through the nightmare of past products that run on 2.4 ghz can rest assured these are a different beast. The x41's and the XP500's were horrendous and unacceptable within the confines of my household. I have two kids and a wife with numerous gadgets battling for airspace in my home. Even with all of them using their iThis and iThat's I haven't heard so much as a hiss in this headset. Interference is finally a non-issue with this headset. Overall a very fine product that actually meets the expectations drummed up by the Turtle Beach hype machine. Only the most finicky or those expecting far too much would be disappointed by this product. As with all electronic I am sure there are lemons out there. Trust me I know first hand since I got not one, but two pairs of Astro A50's sent to me that were defective before taking a chance on what I thought was a dowgrade with the XP400's. However I am not here to bash other products and I'm sure they're great when they work. Turtle Beach has made some enemies in the past and after experiencing some of their other products I can understand why. The XP400's have changed my tune and I would recommend them to anyone in the market for a true WIRELESS GAMER headset.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exactly what I was looking for

    Posted
    ABing
    • Verified PurchaserVerified Purchase
    • My Best Buy Premier Silver MemberElite Plus Member

    I bought this headset so that I can watch movies and play video games on my Xbox without waking my newborn daughter while she sleeps. The headset is very easy to setup using the supplied digital optical cable and the USB-powered transmitter. You can actually use the headset with devices other than the Xbox as long as they have a digital optical OUT port and there is a USB port nearby. I bought an extra optical cable so that I can easily connect the transmitter to either my Xbox in one room or the larger TV in the family room for watching movies. The signal quality is very good. I have been using the headset for several months now and I have had no issues with static. The dual-band transmitter is nice and helps maintain a static-free signal in the presence of our Wifi network and baby-monitor. The acoustics of the earpieces will not blow you away in comparison to other high-end wired headphones that are intended purely for listening to music; however, given the fact that these are wireless headphones, I find the sound quality to be very good and this to be one of the best wireless headsets for the money. The equalizer presets and sound limiter features work well. Surprisingly, I have used the Bluetooth feature often while playing on Xbox Live to voice chat or take phone calls. The ability to link the headset to my cellphone and answer/make phone calls while playing a game or watching a movie is one of my favorite features. The battery life is excellent. WIth Bluetooth turned off, I easily experience battery life in excess of what is advertised by the manufacturer. Even with Bluetooth turned on I get great battery life. The headset recharges quickly via the supplied USB cord. Additionally, the supplied USB cord is very long, allowing you to connect the headset while in use to a USB port some considerable distance away. The only 'potential' downside I can see about the design is a lack of a replaceable battery, which may become more relevant with time as the built-in rechargeable battery degrades and is eventually unable to hold a charge. However, given the life-expectancy of today's rechargeable batteries, it may be some time before this really becomes an issue, if at all.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Feature-rich Headset, but sound falls short

    Posted
    J8567
    • My Best Buy® MemberMember

    I got this headset on a deal of the day for $145, but even for the current price, it is a pretty good headset. The first thing I noticed after I opened this headset was the build quality. I just feels solid and well-made. It's also extremely light. The mesh material on the ear cups and headband breathes very well and is pretty soft. I've used the headset for continuous sessions of up to 5-6 hours and never felt a hint of discomfort. The battery is fantastic. I never used it for more than 8 hours on a single charge, but the battery never got low. I would probably guess that 10-15 hours of battery life is a good estimate. The features on this headset are fantastic for its price. I found the cell phone Bluetooth pairing to be extremely handy. During games when my phone rang, I could just hit the Bluetooth button on the headset to answer the phone and hang up when I was done. You still hear game audio, but you can turn that down separately from the phone call audio. The four equalization settings are good, but really the only useful ones are flat and bass+treble boost. The mic is pretty good. People online said they could hear me clearly, but the mic picks up a lot of background noise. There is a feature where you can choose to hear your own voice when you talk, which is handy, but it makes the mic even more sensitive to noises around you. The sensitivity isn't a big deal, but if you're playing in a noisy room, your buddies online might not appreciate it. I really only had two issues with this headset, one of which was probably not the headset's fault. My first pair of these kept experiencing interference from something, and I never really figured out what it was. I ended up exchanging them for another pair. The second pair was much better, but every once in a while there's a little bit of crackling and popping in the speakers. But like I said, this may not be the headsets fault. It may just be the interference in my house. Finally, the only real problem with this headset is the sound, specifically the bass. The speakers simply can't handle the lowest bass tones. Games like Tomb Raider that have really deep bass cause crackling in the speakers. Even with the bass boost turned off, this was still present. From what I've heard, this is an issue in other turtle beach headsets. In the end, this headset is incredibly close to being perfect, but the bass crackling prevents it from getting 5 stars. If you can stand the crackling, or don't play bass-heavy games, this headset would be perfect for you.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really enhances the game play

    Posted
    myles56
    • My Best Buy® MemberMember

    I was first introduced to the Turtle Beach headsets by my friend. He purchased one with the Dolby Surround Sound and loved it. I was skeptical at first, but once I tried it and saw, or rather heard, the difference it makes to the game play. I found myself wanting a pair so I paid a little more and got the XP400 so I could have them be wireless and have Bluetooth. It is definitely worth the price. However, if wireless is not that important to you then I recommend the wired one. However, I advise that you get one with the Dolby Surround Sound. Otherwise, you'd just be wasting your money. Pros: - The Dolby surround sound is awesome! I use it for playing Halo and it really helps. It's great to know where shots are coming from and how far away an explosion was. It might not seem that important, but you'd understand once you try it. - It has a great sound - Super comfortable on the ears - Easy setup - Bluetooth makes it possible to work with the PS3 - Chargeable battery Cons: - The price, of course, but I think it's worth it - The Bluetooth device that connects to the controller is a little big - For some reason Turtle Beach thinks everything needs flashing lights. The on button pulsates when on, the Bluetooth light is constantly flashing, and the Bluetooth device connected to the control flashes ever second which is very annoying while playing. I fixed the latter problem with electrical tape and the other two flashing lights are on the side of the headset so I don't see them while playing. Other then the things being a little pricey and loving flashing lights, I love this thing and recommend it to any gamer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice headset, ok sound

    Posted
    MustangSal
    • My Best Buy Premier Silver MemberElite Plus Member

    I've been waiting for Best Buy to get these in since they were released, so I've been really looking forward to them. I have to say I'm a bit dissapointed. While I cannot stress enough how I love that they are rechargeable, they lack some feautres that I'm used to with the PX5's. Both the game and the chat seem muffled with these XP400's. There is no voice prompt to tell you what your button presses are doing, you must rely on counting how many times the set beeps. Audio presets are pre-programmed, limited to only four choices and are not customizable. As far as the surround sound angles are concerned, a few of them sounded the same to me. I chose the one that gave the fullest sound and it sounds really good. The headset is lightweight and comfortable. It has nice padding on both the headpiece and the earcups. The mic is super flexible, detachable and includes a windscreen which can be easily removed if you wish. Fit is just right and they don't hurt even after hours of use. Outside noise is nearly non-existent. The Wi-Fi transmitter is small and easy to set up. It sits right beside my Vita, PS3 and my router and I have experienced zero interference and no popping or hissing noises from the headset. Friends report that chat comes through nice and clear on their end. Overall, a good buy if you must have a rechargeable headset. For a more feature packed set, go with the PX5's but keep your AA's handy. Here's to hoping they will make that model with a rechargeable battery next!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Kick butt wireless gaming and chat!

    Posted
    DrewLESNYC

    I bought this headset to replace my 3 year old X41 which finally gave up the ghost only after being damaged by careless movers :-( I loved my old headset other than needing a cable for XBLA chat. I knew my new headset would have to be 100% wireless. I originally tried to order the Triton Warhead from Best Buy, that they still list for an unbelievable $124, but is in stock at no store nor will they ship. (Best Buy needs to pull that listing, it is misleading and frustrating to shoppers who think they are getting the deal of the century). After my positive experiences with my last Turtle Beach product, i figured I would stick with them and narrowed my choice to this model and the $289 XP51. After exhaustive research and reeding literally hundreds of online reviews I decided there was little to no difference between these models and chose the less expensive XP400. At my local Best Buy the "Gaming Expert" as his name tag touted tried to upsell me to the XP51, but every example of the benefits of the higher priced model he claimed was untrue. I purchased the XP400 about 10 days ago, and have about 20 hours of COD and GTA V online with them so far and couldn't be more happy. Great sound quality, easy set up, very good voice chat performance and unreal battery life and range. If you have $200+ to throw down on wireless gaming headphones, these are THE ones to get.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great choice if wireless is important

    Posted
    speleofool
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I picked up two of these during a recent super sale where this was $90 off regular price; my wife and I both game on two TVs/360's in the same large room (the pricy route to avoiding split screen & fights over the TV). When only one headset is in use, it's awesome. Game sound quality is very good, and I've had zero problems with chat quality on either end of the conversation. playing with wireless controller and wireless headset with wireless connection between the two is the ultimate in freedom and mobility. With both headsets in use I've had occasional dropouts in chat. Usually, the bluetooth cuts out in one headset or the other and needs to be cycled off and on (takes a few seconds). To be fair, Turtle Beach explicitly warns of RF interference and doesn't support two headsets in the same room. This is a RF technology issue, and not a shortcoming in this headset. It's actually a plus that it works well enough to be usable for multi-hour gaming sessions with friends over Live. My wife also uses her headset for TV sometimes when I'm gaming--the audio transmitter takes any optical digital audio connection; we ran her XBox to her TV and the TV to the transmitter so that any audio source (like Netflix, for example) will play through her headphones. I knocked off one square for price just because north of $200 is a little steep for gaming headphones, and while the audio quality of this set is "very good" it's nowhere near the clarity of my nice Sennheiser cans. But then these do more than audio playback, too. My only other nitpick is that the chat "puck" that plugs into the 360 has an on/off switch right at the base where it's easy to bump and turn off while gaming. It could have been designed better. But it works, and it's possible to bypass with a wired connection between the headphones and the controller, so it's hardly a dealbreaker. Overall, this was a very good purchase for me and has enhanced my gaming experience. Thumbs up!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent But hard to connect

    Posted
    NickJR
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These headsets are the third pair of Turtle Beaches I've owned. The last pair the "puck" broke on a discontinued model and couldn't be fixed. The puck is the piece that connected to the xbox controller in order to hear people talking and talk back to them. I like these since they are wireless and have excellent sound quality. Anyone familiar with turtle beach knows their quality for sound. Despite my love of no wires and great sound these do have a few drawbacks. 1. The setup is harder than it should be. The included instruction manual for setup is a joke. I almost gave up and returned them when I couldn't get it setup after 30 minutes. Then i did a quick google search and discovered the turtle beach instructions that should be used instead of the included one. Connection was much easier and got it to work on the second try with the internets instruction. 2. Whenever you power up the xbox again you have to repair the wireless talkback puck on the controller and the headset. This process can be frustrating at times and can take several minutes, way longer than it should. In my opinion it should remember the last paired device and connect to it (but what do I know). 3. It doesn't have replaceable batteries like the XP500. This means that when you want to recharge the headset you have to connect it to the xbox through a long wire instead of just swapping out rechargable AA batteries. Making it not completely wireless (although the battery life has been good so far). Overall a good headset. Sometimes I wish i shelled out a little more for the features of the XP500 though.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great headset for the price

    Posted
    Radical10s
    • My Best Buy® Elite Plus MemberElite Plus Member

    These are about the fourth different gaming headset I have owned but probably my overall favorite based on performance and value. I started with the Turtle Beach X12 model which still works but moved on as I wanted surround set. Tried both the Astro A40s and A50s but had to return due to both sets being defective for different reasons. Was looking at the new Turtle Beach XP510s but after reading a few lackluster threads on TBs official site I decided on the XP400s which I have heard nothing bad about. Now I understand why as the headset is just a solid overall performer. Very easy to setup and very comfortable. I have easily gotten more than the 15hrs advertised use of them per charge. While there are other headsets available that offer more sound customization I feel the eq settings on the XP400 more than do the trick. I use setting #4 which boosts both bass and treble and hear everything perfectly. I can pick up footstep direction precisely yet still hear the boom of a grenade explosion in CoD BF3. Only reason I did not mark then as excellent for sound quality is that the Astros do seem to handle low bass better. Still I would take my XP400s over them anyday though.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor quality, good sound

    Posted
    Blunted1
    • My Best Buy® Elite MemberElite Member

    The headset began to crack above the left speaker about a month ago. Small hairline, no big deal. Small hairline is now a giant crack.. Inspected headset this morning and now the other headphone has a hairline crack in the same location. I should note that I am an adult gamer, I am the only person who uses them, and I use the highest level of care when using my headset. I've owned these for less than a year, I'm rather disappointed. It may be time to choose another brand. Purchase an extended warranty! I should note that they are comfortable and have great sound. I'm hoping this is just a freak accident. I suspect cheaper quality plastic is being used in the actual construction. Caveat emptor!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Really a pretty great wireless headset...

    Posted
    HcOne13
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall, I feel that this headset is a pretty good purchase. The sound quality through the headset is really good. The only problem I have really had is that sometimes I can very faintly hear a radio signal or something similar through the headset, but that only really comes through when I am sitting in silence (i.e. no game or video sounds are playing). The biggest downside is that I was told by people I game with that they could barely understand me when using the mic through bluetooth. They said I usually sounded tinny and robotic, and sometimes I would just get completely garbled and they couldn't understand anything. I ended up having to plug a cable in for the mic, but with that hooked up the mic quality is top-notch. So it sort of defeats the purpose of having a wireless headset, but at the same time it has been GREAT for watching movies or playing games where I don't need to talk to others because I can just unplug the mic cable in those situations (and pull out the microphone as well if I want to). All-in-all, I would totally recommend this purchase. Just go into it knowing that the mic quality is going to pretty much be as bad as you would expect from pretty much any bluetooth device, unfortunately.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good...not great

    Posted
    sgspodcast
    • My Best Buy Premier Silver MemberElite Plus Member

    I had been looking for some higher end gaming headphones and saw this on sale during a Cybersale. I had previously owned some X31's which I thought started out great but then got horrifically bad with time. I was torn between these and the XP500's. Just as a heads up. Although they are labeled XP400's they are actually a newer model then the XP500's. The biggest reason was I wanted to have the 5 ghz band since my Xbox is right by my router and other items. During 3 hours of gameplay so far I have not had one single crackle or pop. The fact that the headset is completely wireless is great, did have a couple of issues with the bluetooth dropping off, nothing horrific What I don't like is the mic monitoring...if you want to hear your voice in your ear you really have to crank it up which apparently picks up background noise. To me these headphones are huge improvement over the x31's and feel like it's not a bad value considering the headset is rechargeable. I would recommend this headset

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sounds as good as a Surround Sound system!

    Posted
    dshy
    • My Best Buy® Elite Plus MemberElite Plus Member

    The sound on this thing is off the chain. It really sounds as good as a bonefied surround sound system. It's perfect for my living situation as I live in New York, famous for their super small apartments and my roommate loves to blast his music. When I put on these puppies, I can't even here him. You get every little sound detail that was put into the game. I find myself jumping at times, because it sounds so real, like something is in my room. The set up was a little awkward.The instructions are a little ambiguous about whether the headset is already synced or not. The support website is a joke. And they have no telephone number to call. The only aggravation I have is when I lay my head down or to the side, I always pressing the Tone and Limiter buttons by accident. This messes with the quality of the sound. You have to buy an extra av cord to use them with your tv. You can use them on your phone but only for phone calls. it doesn't play sound for your apps. I tried hooking them up to my Mac, it was a no-go. All in All, even with all of my complaints, I can't get passed the great sound quality. I give it a 5.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    BLUETOOTH NIGHTMARE!!!!!

    Posted
    RobB23
    • My Best Buy Premier Silver MemberElite Plus Member

    I came from the X-41 to these since the X-41 kept dropping off sound..... The first two days of owning the XP-400's they were great.... Well now my headset beeps every 10 seconds even though it is fully charged and the Bluetooth sayes it is paired with the bluetooth adapter for the 360 controller but the mic will not work!!!! I troubleshot it down to the mic in the headset and get magor interference if move it at the base... I will be returning these for another pair.... My thought is if you pay 220 dollars for a pair of headphones they should work great. I was also surprised of the turtle beach support is very poor also for troubleshooting. Only customer support by email for troubleshooting. The only positive thing is they can be returned within 30 days.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not Enough Bang for Your Buck

    Posted
    BubbaMyMan
    • My Best Buy® MemberMember

    My wife bought me these for my birthday and I was stoked until I actually tried to use them. I wasn't too impressed with how they fit on my head. The ear pieces aren't the most comfortable and don't snug to your head very well. The sound quality was very good, but even though it was supposed to be directional surround sound it was difficult to tell where certain sounds were coming from. I did like the fact that they were rechargable, and had a nice long USB cord for recharge while playing. My biggest concern was how they would not connect to Xbox Live for party chat. That was another reason I bought them because they have the built in headset microphone. But I was only able to use them once, and my friends told me i sounded very distorted. I tried several other times to connect and no success. I ultimately took them back within the week. Overall, I think these headphones are not even close to worth the money. For 240 bucks I was expecting greatness, and these are far from it. I can almost buy a brand new console for that price.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Gaming Headset

    Posted
    ImPuLSE867
    • My Best Buy® MemberMember

    Bought these to upgrade from the X31's and was not disapointed. The rechargeable battery is awesome. You can recharge it while you are playing. The 5.1 Dolby surround is great, wish it was 7.1 though for the price you pay. The Ear Guard with Blast limiter is a nice feature that lets you limit the explosions sound so you can still hear other sounds loud without killing your ears. Six adjustable speaker angle positions is also another nice feature that lets you set up different angles in which you hear sounds from the front and back. The headphones is also bluetooth capable. I personally dont use this feature. Like I said earlier I wish they were 7.1 for the price. Also you do hear a beeping noise out of nowhere like in the previous review. I only hear it once in a blue moon though.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Gaming Headset I've Ever Owned

    Posted
    Mayo98577
    • My Best Buy Premier Silver MemberElite Plus Member
    • My Best Buy® Gamers Club MemberGamers Club Member

    Ok, they are expensive, but so are all wireless gaming headsets these days, but the XP400's are AWESOME! I purchased the XP500's and ended up returning them because of poor audio quality and signal. The salesperson showed me the XP400's, I figured I would give them a try, and boy am I glad I did. First of all, the sound quality about knocked me out of my chair. Huge bass and crystal clear highs, and the new dual band transmitter eliminated all the interferance and audio dropouts I was experiencing. They do not have voice prompts and programable EQ like the XP500's, but still 4 EQ presets, 6 surround sound presets, and other cool features not included with the XP500. I would urge anyone willing to spend over $200 to get the XP400.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid gaming headset

    Posted
    Bakerman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let me start with saying this, I wouldn't buy this headset full price, the sales price of 120$ was reasonable considering. I had my heart set on the xp510 that best buy doesn't carry.the sound is great,has a few eq features to mess with, and the mic works well. As far as design, it could've been a little shorter in the headband to earcup ratio, but it's quite comfortable nonetheless. The right side is about 3 grams heavier than the left due to the battery,it's subtle, yet noticeable. The battery doesn't last 10 hours like the box states. But 2 1/2 hours is good enough for me personally.all the cords are usb, which the instructions tell you to plug into the console(transmitter/charger). I opted for the cable box, it gets its power and I switch between consoles no problem.i connected the toslink cable to the tv, and the daisy chain feature lets me still use my sound bar even when the headset is off.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    They're ok.

    Posted
    racingguy3

    First of all they are a hassle to try and connect them for the first time. Expect them to take up about 45 minutes to setup. Second the Bluetooth adapter is very fragile, so if you get frustrated with it, you will break it very easily. Third it doesn't like to stay connected to the Bluetooth adapter. There are sometimes were I have to reconnect it to the Bluetooth adapter 3-5 times an hour. The MIC monitor is a joke. You can only hear yourself when it is all the way up. The quality is ok, but I really feel that If I dropped them hard enough, they would break in some way. The sound quality is ok. They can go pretty loud. The different surround sound angles don't make a difference. They charge pretty quick, and last a good three days playing about 4 hours a day. Also as with any headset it kills the battery life of your controller. If you are able to pay this much money, go with some Astros or Tritons .

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound but expensive

    Posted
    CaptainSlow
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had the X42 which sounded good but the ear cups were too small for my ears. They took 2 AAA batteries that died very quickly. I exchanged them for the XP400's. The built-in lithium battery of the XP400 is great. It lasts a long time. Sound is the same as the X42's which is very good. The surround sound feature is a bit of joke. I can't make out any difference between the settings, but maybe that's just me. The ear cups swivel which allows them to sit much more comfortably than the X42's. Wireless chat is a bonus but not critical since It didn't bother me much with the X42's. You can adjust the earcups by pulling them in or out of the bridge piece that goes on top of your head, but even at the smallest setting, they are a bit too big. Greater adjustability would be useful. I can't imagine children using them.

    I would recommend this to a friend