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Customer ratings & reviews
Tripped up by all the cordsPosted
While I'm a fan of Turtle Beach and have really liked the two previous models I still own, this one was a little disappointing. Yes, the sound quality is fantastic as expected and for being fairly large and bulky, they are comfortable to wear for several hours at a time. The small channel you can configure through the ear pieces to accommodate eye glass frames is a nice touch, too. The disappointing thing, though, was all the cabling that's necessary between the PS4, SuperAmp, and the headset. If they had just put a volume control on the headset cord next to the mute button, then you could at least plug the headset into the PS4 controller and use them that way. But the SuperAmp is the only place to adjust the volume, and you have to keep it near you so you can adjust it. It, in turn, has to be connected via USB cable to the PS4. All of this causes problems if you have kids, pets, or any other kind of traffic between you and the PS4 while playing. The SuperAmp does provide bluetooth connectivity which is kind of a nice feature. This lets you hear your phone notifications, etc. through the headset while playing. You don't have any portability, though, since it's tied to the SuperAmp. Also, some people probably would rather not have the phone interruptions while in the middle of a game. So, because of the cabling issues and given the price, I'd really rather have a wireless (or mostly wireless) headset for gaming. I feel bad saying it because I really like Turtle Beach, but I think there are better options out there than this particular model.
No, I would not recommend this to a friend
High End Sound and Comfort in a Wired HeadsetPosted
This headphone set is nicely packaged, and you can't miss Turtle Beach's grab at getting "brand loyalty" enforced with a "we are ELITE" slogan posted in various places. This does seem like pretty high-quality equipment. Even the connecting hub/amp seems heavy and made of metal and strong plastics, as is the headset itself. It has an attachable mic, and comes with a 3.5 mm audio cable, USB cable, and optical audio cable. This is the wired set meant for use with PC or PS4, so there is nothing to charge up or place batteries in. You may need a magnifying glass for the instruction booklet. You download a primary control app for Android or iPhone, and from that point you can set the hub for use with either PC or PS4. You download a separate app on your Windows PC or USB-connected device to upgrade a new firmware package for the hub and headset. It's easy, and it all seemed to work better (and faster) from the hub control app after a recommended firmware update. The Windows app is just for firmware, all other tweaks are the normal ones available in Windows sound or the Turtle Beach app on your phone. You can preset levels for the microphone or audio out (for those gamers who want to record all the action including your voice. @@@@@@@ This set could also be used for things like podcast recording. The mic and the hub output was instantly accessible in Audacity, so even newbies can play around with recordings right off the bat. The microphone quality was pretty good. What I find is the biggest selling point--by far--is how comfortable these are even after a couple hours. It's not like they are light-weight (they aren't) but the cushioning of the cross band and the ear pieces was really nice, and I didn't seem to be sweating in them either. I selected "Extra Bass and Treble" for my custom listening setting, and I like the well-balanced sound and clarity. I don't think these had the noise-cancelling feature that a lot of other high-end brands have but I still enjoyed several extended sessions of use with them. I like the sound quality as much as those other brands I have. The target market here is gaming of course, and for that you may not miss a wireless feature. I do like the amp/hub a lot--it's quick and easy access to a rotary volume control and inputs and outputs make it a nice addition to a desk top. If you spend hours on your PS4 or PC, this set would be great for you.
I would recommend this to a friend
Amazing Sound w/ Unfortunate Web of WiresPosted
Upon receipt, you won'tice that the TB Elite Pro 2 headphones are packaged in an average looking box. However, that's just the outer sleeve. Under that sleeve is a very premium feeling box that matches the price for this headset. Why is the packaging important you might ask? As someone who has moved across the country several times, I want the items I'm spending big bucks on (particularly my tech items) to come with boxes that will last so that I can use them to repack and transport the items. I learned the hard way that you don't want to throw all of your tech items, controllers, power cables, and adapters in one box thinking that you'll be able to easily put them all back together once you've arrived at your destination. Once out of the box, setup is fairly easy but can be more complicated depending on your specific setup and whether or not you choose to use the included (VERY appreciated) optical cable. By using the optical cable, you gain Bluetooth functionality from your phone. While this does allow you to control some audio settings, customize the EQ, and stream audio, I didn't find it critical to my gaming experience. Once you've connected the SuperAmp (more on this later) to the PS4, you then run another wire to the headset. You also have the option of running the standard 3.5mm connection directly to your PS4 controller, but this does result in a noticeable loss of audio quality. However, the quality is still impressive given the high quality of the headset itself. Unfortunately, most of the audio controls are via the SuperAmp which is super inconvenient. I'm not sure why this decision was made or why the super amp couldn't just be some dongle on the back of the console. I'm sure this was a cost saving measure to avoid having to fit batteries and bluetooth directly into the headset, but man does it take away from the excellent sound performance of this headset. Having wires strung across the living room floor just isn't what I want to look at or clean up after I'm done gaming. As far as the sound quality goes (when connected to the SuperAmp), it's amazing. The surround sound really does put you into an immersive game play environment. You will absolutely hear things that you've never heard before in your games giving you an advantage over your rivals. Bass is deep and punchy without drowning out important gaming sounds. I was also really impressed with the comfort of this headset. The thick padding didn't leave my ears feeling like they'd been crushed for hours like some headsets do. I don't normally have any issue with sweat, but I could tell a noticeably more comfortable difference with this headset. In conclusion, The TB Elite Pro 2 is certainly a premium headset that delivers excellent sound and comfort sure to make any gamer happy. Unfortunately, it delivers it in a way that's so strange given the desire for wireless functionality. It has some Bluetooth features, but only if you route them through the SuperAmp which is a tangle of wires waiting to happen. If you're using this with a PC and desk, it won't likely be much of an issue. However, if you're using this with a TV from a console on the other side of the room, then it'sn't pleasant to look at and is even harder to store neatly. Thankfully, you can still use the headset by connecting directly to your PS4 controller, but you lose a lot of the functionality that you're paying for. All in all, I'll be keeping these as they are much better than the current headset I'm using in both comfort and sound (even when used without the SuperAmp). I doubt I'll be using the SuperAmp as it's just too much clutter for my living room unless I'm going to do some serious gaming days at a time. I'm giving these my recommendation since most people who purchase these know that they are wired and should be OK with that. However, I'd really like to see a truly wireless headset developed even if it cost another $100. Pros: -Sound -Comfort (Fit & heat) -Build Cons: -Lack of controls on the headset -Wires + Wires + Wires -SuperAmp is like a cheaper way to incorporate Bluetooth. It's clunky.
I would recommend this to a friend
Wonderfully Comfortable but Held Back by CordsPosted
As Turtle Beach regularly releases new gaming headsets, it can feel as though new models are only being made as a cash-grab. ? But, after using many headsets over the years (within different console generations), I can honestly say that the company is truly improving the headset features. ? The Elite Pro 2 has a strong build quality, excellent sounding audio (with appropriately powerful bass), impressive comfort that holds up through 4+ hours of gaming (even while wearing glasses), and convenient customization options - both to the look of the headset and to the audio. While this set is very good, it bothers me that the Elite Pro 2 is not wireless. ? For those who currently use Bluetooth Headphones, or wireless earbuds; moving back to a headset with a cable is quite annoying. ? The mute switch on the cable can be difficult to locate during gameplay, and the SuperAmp needs to sit within reach as it contains the only volume control (except for the app). ? If you're a PC gamer the SuperAmp will probably be within reach, but for Playstation gamers, it probably will not be within reach if you're playing on the couch, or armchair. . What is odd here is that the SuperAmp appears to act less as an actual amplifier and more as a way to add Bluetooth functionality. ? But, Bluetooth is meant to be wireless!? In this circumstance, the headset must be physically attached to the SuperAmp (in order to receive a Bluetooth signal (from your phone, etc)) - And, the SuperAmp must also be physically connected to a power source to function (and to pass along game audio). ? Perhaps creating the SuperAmp was just a cheaper way to incorporate Bluetooth without having to cram batteries into the headset itself. ? In the Elite Pro 2 package, I am more impressed with the headset than I am with the SuperAmp. As you're certainly aware, the Elite Pro 2 is expensive. ? If you want to save good money, the Turtle Beach Elite Atlas ($99.99) is the same headset, but without the SuperAmp. ? You lose Bluetooth functionality, but you have the same 50mm Nanoclear Speakers, the same headband, nearly identical removable ear-cups with the ProSpecs Glasses Relief System (but without the cooling gel), same magnetic customizable speaker plates, etc.? It is compatible with Playstation, Switch, Xbox, & PC. The Elite Pro 2 is perfect for those who have money to spend and who don't mind the cord. ? The comfort truly is great. Read through the Pros & Cons to see if this is the right model for your needs: Pros: + High quality sound with appropriately rich bass that doesn't drown out important game/chat audio + Strong build quality + Great comfort for long gaming sessions (4+ hours) + Cooling gel earcups (noticeably reduces heat and improves comfort) + Earcups are easily removable (held in place my magnets) and replaceable + Earcups have channels with adjustable depth to ensure comfort for those who wear glasses (Prospecs Glasses Relief System) + Earcups are comfortable & nearly the perfect size + Earcups pivot in a controlled way (which lends to an overall feeling of quality) + Earcups have removable cover-plates that are easy to replace and customize + Headband is padded for comfort and built with metal for quality + Microphone is removable + Microphone has a built in foam screen that reduces pops, crackles, & breathing noises + Can be used to accept calls from your cellphone + Does not need batteries (or charging) to be used as headphones (when plugged into phone, stereo, etc) + SuperAmp includes Bluetooth functionality that allows you to listen to audio from your phone (and receive calls via Bluetooth) + SuperAmp has a quality build and good weight + SuperAmp has rubber feet that help to keep it from sliding around + SuperAmp has a 3.5mm output for streaming (game & chat) audio + SuperAmp LED indicates if audio is muted, or live + SuperAmp LED color is customizable - both brightness & color + Cord has a mute switch + Includes customizable Mic Monitoring (this allows you to hear your own voice mixed in with chat & game audio) + App allows audio & game chat customization (you're not limited to Presets) + Comes with all needed cables (including an optical cable) + 2 year warranty Cons: - High price - NOT wireless - Bluetooth functionality requires a physical (corded) connection to the SuperAmp - meaning that you cannot listen to Bluetooth audio on the go. ? - The SuperAmp doesn't appear to truly amplify the audio (volume). ? It appears to be simply a Bluetooth receiver allowing customization from the app and volume controls. - The earcups don't block out much ambient noise. - Does not feature any noise cancellation function - No way to adjust volume on the cable or headset - No way to adjust headband tension (which was available in the previous Elite Pro) - SuperAmp must be physically close to you if you want to be able to control volume - Locating the mute switch on the cable can be difficult/awkward mid gameplay - Mic is rather stiff and may not bend / re-form in the exact way each user prefers - Mic doesn't retract or fold out of the way (it has be completely unplugged/removed if you want it out of the way) - Proper set-up is more involved that simply plug-in & play. ? System setup is needed (which many users may miss) - Super Human Hearing alters audio in a way that is distracting. ? Reduces low end and bass leaving audio tinny. For instructions on required system set-up, I suggest watching the following video: https://youtu.be/EH92fe1vdCo
I would recommend this to a friend
Minor Inconveniences Add UpPosted
---SETUP--- The setup of this headset isn't complicated but it'sn't immediately obvious out of the box. All necessary cables are included, though. You must connect an optical audio cable to your PS4 and the Elite Super AMP (ESAMP), a Mini-USB cable to the ESAMP and the PS4, and an auxiliary cable from the headset to the ESAMP. Starting to sound complicated? It isn't, but expect clutter. When you're done with that, you must download the Turtle Beach Audio Hub app (iOS and Android) and pair your mobile device to the ESAMP via bluetooth. This will allow you to customize your headset with your phone through the ESAMP. To successfully use the ESAMP with the PS4, follow directions in the screenshot provided (found in the user manual). ---FEATURES--- The key feature of this headset is that it's customizable via the Turtle Beach Audio Hub app (iOS and Android). Another neat feature is that this headset is made with gamers who wear glasses in mind. I thought that meant extra comfy cushioning, but it's actually a thread that you can pull that will create a crevice for the feet of the glasses to fit through and not have as much pressure. This is a wired headset, but the wire doesn't go connected to the controller, it goes connected to the ESAMP. Since your phone pairs up via bluetooth to the ESAMP, an interesting feature is that audio from your phone will be sent wirelessly to the headset when connected to the ESAMP. When I discovered this, it meant that I could hear my text message notifications via the headset when gaming, music that I play from my phone, and anything else that makes a noise from your mobile device. Also, the ESAMP solves a problem that streamers have with a PS4, which is that when you connect most headsets to the PS4 controller, the game audio is no longer captured by products like ELGATO because the PS4 can't send the same audio source to two different locations. The ESAMP allows for that to happen, so if you're a streamer having this issue, this here is one solution for you. ---PERFORMANCE--- The performance of this headset is great. Using the ESAMP, you can turn the silver know to raise or lower the volume. Using the app on the phone, you can customize sound that you hear from your headset. The current default options are: First Person Shooter, Battle Royale, Racing, Streamer, and Indie. Aside from that, you can choose from preset sounds like: Signature Sound, Bass Boost, Bass + Treble Boost, and Vocal Boost. Making any change is confirmed by an audible sound on your headset. There are many options to fully customize your sound, from giving yourself a chat boost, provide a more balanced mix of game vs. chat audio, activate superhuman hearing, enable or disable mic monitoring to various degrees, and adjust the light pattern and color in the ESAMP. ---EXPECTATIONS--- The product doesn't my expectations. Don't get me wrong, the audio is phenomenal. However, it's the little inconveniences that together, form too much of a hassle to be satisfied with the product. First of all, the ESAMP will have to be close to you for you to be able to control the volume of the headset. Since the ESAMP needs to have 2 cables connected to the PS4 (optical and USB), if you play on the couch in a living room where there is lots of traffic (kids, spouse), they will inevitably step on the cables and either pull your PS4 in a manner you won't like or unplug your cables during your gameplay. Even if your family doesn't trip on the cables, it does mean more maintenance in terms of putting the cables away when not in use. Additionally, there is another cable that extends from the ESAMP to your headset in order for it to work. Nothing will connect to your PS4 controller, but having that auxiliary cable connected to the ESAMP is another cable to worry about getting in the way. Another inconvenience is that the headset cannot control any volume. Instead, you must reach for wherever you placed the ESAMP, which if its on the floor, that means bending down. To make changes on to the sound presets, you must resort to a third device, your mobile phone. The only thing that your headset can do is mute your mic. Speaking of which, the mic can't be put away unless disconnected from the headset. It is a long stick that, though it's movable, it's limited in mobility. Lastly, if you're a multi-console owner, this only works with PS4 and PC. ---VALUE--- The price for the Turtle Beach Headset in terms of value is a bit high considering that this isn't a wireless headset and it's limited to the PS4 and the PC. Other headsets that I own (one from Turtle Beach itself) work with my Switch, Xbox One, PS4, and PC all at once and wirelessly. ---APPROVAL--- I highly recommend this product for people who only have a PS4 or PC and that will be there main headset of choice for those platforms. I also recommend this for PS4 streamers who lose audio when using an ELGATO. If you don't fall in the categories above, then these are not what you're looking for.
No, I would not recommend this to a friend