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Turtle Beach - Elite Pro 2 Wired Gaming Headset with Elite SuperAmp Bluetooth Audio Controller for PlayStation 4 - Black/Silver-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 60 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Minor Inconveniences Add Up

    Posted
    Trobadour
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    ---SETUP--- The setup of this headset is not complicated but it is not immediately obvious out of the box. All necessary cables are included, though. You must connect an optical audio cable to your PS4 and the Elite Super AMP (ESAMP), a Mini-USB cable to the ESAMP and the PS4, and an auxiliary cable from the headset to the ESAMP. Starting to sound complicated? It isn’t, but expect clutter. When you’re done with that, you must download the Turtle Beach Audio Hub app (iOS and Android) and pair your mobile device to the ESAMP via bluetooth. This will allow you to customize your headset with your phone through the ESAMP. To successfully use the ESAMP with the PS4, follow directions in the screenshot provided (found in the user manual). ---FEATURES--- The key feature of this headset is that it is customizable via the Turtle Beach Audio Hub app (iOS and Android). Another neat feature is that this headset is made with gamers who wear glasses in mind. I thought that meant extra comfy cushioning, but it is actually a thread that you can pull that will create a crevice for the feet of the glasses to fit through and not have as much pressure. This is a wired headset, but the wire doesn’t go connected to the controller, it goes connected to the ESAMP. Since your phone pairs up via bluetooth to the ESAMP, an interesting feature is that audio from your phone will be sent wirelessly to the headset when connected to the ESAMP. When I discovered this, it meant that I could hear my text message notifications via the headset when gaming, music that I play from my phone, and anything else that makes a noise from your mobile device. Also, the ESAMP solves a problem that streamers have with a PS4, which is that when you connect most headsets to the PS4 controller, the game audio is no longer captured by products like ELGATO because the PS4 can’t send the same audio source to two different locations. The ESAMP allows for that to happen, so if you are a streamer having this issue, this here is one solution for you. ---PERFORMANCE--- The performance of this headset is great. Using the ESAMP, you can turn the silver know to raise or lower the volume. Using the app on the phone, you can customize sound that you hear from your headset. The current default options are: First Person Shooter, Battle Royale, Racing, Streamer, and Indie. Aside from that, you can choose from preset sounds like: Signature Sound, Bass Boost, Bass + Treble Boost, and Vocal Boost. Making any change is confirmed by an audible sound on your headset. There are many options to fully customize your sound, from giving yourself a chat boost, provide a more balanced mix of game vs. chat audio, activate superhuman hearing, enable or disable mic monitoring to various degrees, and adjust the light pattern and color in the ESAMP. ---EXPECTATIONS--- The product does not my expectations. Don’t get me wrong, the audio is phenomenal. However, it’s the little inconveniences that together, form too much of a hassle to be satisfied with the product. First of all, the ESAMP will have to be close to you for you to be able to control the volume of the headset. Since the ESAMP needs to have 2 cables connected to the PS4 (optical and USB), if you play on the couch in a living room where there is lots of traffic (kids, spouse), they will inevitably step on the cables and either pull your PS4 in a manner you won’t like or unplug your cables during your gameplay. Even if your family doesn’t trip on the cables, it does mean more maintenance in terms of putting the cables away when not in use. Additionally, there is another cable that extends from the ESAMP to your headset in order for it to work. Nothing will connect to your PS4 controller, but having that auxiliary cable connected to the ESAMP is another cable to worry about getting in the way. Another inconvenience is that the headset cannot control any volume. Instead, you must reach for wherever you placed the ESAMP, which if its on the floor, that means bending down. To make changes on to the sound presets, you must resort to a third device, your mobile phone. The only thing that your headset can do is mute your mic. Speaking of which, the mic can’t be put away unless disconnected from the headset. It is a long stick that, though it is movable, it is limited in mobility. Lastly, if you are a multi-console owner, this only works with PS4 and PC. ---VALUE--- The price for the Turtle Beach Headset in terms of value is a bit high considering that this is not a wireless headset and it is limited to the PS4 and the PC. Other headsets that I own (one from Turtle Beach itself) work with my Switch, Xbox One, PS4, and PC all at once and wirelessly. ---APPROVAL--- I highly recommend this product for people who only have a PS4 or PC and that will be there main headset of choice for those platforms. I also recommend this for PS4 streamers who lose audio when using an ELGATO. If you don’t fall in the categories above, then these are not what you are looking for.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Gaming Headset with Decent Mic and Average Sound

    Posted
    zboot
    • Tech Insider NetworkTech Insider Network

    The Turtle Beach Elite Pro 2 gaming headset certainly has a cool sounding name. And to be fair, it does have "pro" looks. It has several inputs (3.5mm stereo, USB, and optical) and advertises a digital 7.1 channel audio. That's more channels than my home theater setup! So, they're serious about providing an immersive audio experience. There's also a bluetooth connected audio controller they're calling Elite SuperAmp. It actually looks like a headset cup. I'm not sure if that was on purpose. I have the version for the PS4. There's also an Xbox One specific version. There's pretty much no setup required (unless you're using the app with the bluetooth controller). Just plug in and go. It is at this point that I noticed a couple immediate issues. The headset has two 3.5mm inputs, one for the headset mic and one for audio. The USB and optical inputs are on the SuperAmp which one connects to the headset via the 3.5mm audio. This means that regardless of the original audio source, all you're getting on the headset is stereo audio. That means the 7.1 channel audio is just virtual. The immediate test is gaming. There is certainly an improvement between going direct with the 3.5mm versus USB audio via the SuperAmp. But even with the higher quality audio in, I can't say I was blown away by sound improvement. It felt more like I had a better tuned equalizer. I can report that audio quality using the mic was noticeably better than other headsets I've used so points there. Aside from providing (I'm guessing) the decoding of digital audio the SuperAmp boasts a few features. It has audio out so you can record to another source for streaming purposes. I'm not sure how this provides value over existing streaming capabilities given that it doesn't seem like the SuperAmp does anything to the audio going out. It adds the ability to take phone calls or play music from your phone on top of your game music. That's actually a pretty cool function. It also has a "super human" mode that purports to give you a competitive edge in hearing sounds that normally would be muted in-game, like footsteps of someone sneaking up on you. The problem is that there isn't any smart signal processing to make this happen. It's just amplifying the sound beyond what you'd normally get turning up the volume. Because of that, the benefits are small, akin to just turning up the volume really loud. With that amplification, everything else is also amplified and so quiet foot falls are still relatively hard to pick out over other sounds. What would be cool is if it somehow could tone down foreground sounds and amplify background sounds. But I'm guessing the games pre-mix all that first so there's no real way to separate it out. The one other kinda neat feature is the ability to adjust the ear cups to make way for glasses. I normally wear contacts, especially when gaming, but it is nice that this can accommodate me should I happen to be wearing my glasses. I think these are a decent gaming headset with some cool features. It just feels a bit overblown and disappoints in the execution of it's gee-whiz stuff.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Tripped up by all the cords

    Posted
    FlyingC
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    While I'm a fan of Turtle Beach and have really liked the two previous models I still own, this one was a little disappointing. Yes, the sound quality is fantastic as expected and for being fairly large and bulky, they are comfortable to wear for several hours at a time. The small channel you can configure through the ear pieces to accommodate eye glass frames is a nice touch, too. The disappointing thing, though, was all the cabling that's necessary between the PS4, SuperAmp, and the headset. If they had just put a volume control on the headset cord next to the mute button, then you could at least plug the headset into the PS4 controller and use them that way. But the SuperAmp is the only place to adjust the volume, and you have to keep it near you so you can adjust it. It, in turn, has to be connected via USB cable to the PS4. All of this causes problems if you have kids, pets, or any other kind of traffic between you and the PS4 while playing. The SuperAmp does provide bluetooth connectivity which is kind of a nice feature. This lets you hear your phone notifications, etc. through the headset while playing. You don't have any portability, though, since it's tied to the SuperAmp. Also, some people probably would rather not have the phone interruptions while in the middle of a game. So, because of the cabling issues and given the price, I'd really rather have a wireless (or mostly wireless) headset for gaming. I feel bad saying it because I really like Turtle Beach, but I think there are better options out there than this particular model.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Its a pass

    Posted
    Petr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    You know, it's good but not great, I'd say at 200 sure buy it but not 249.99

    No, I would not recommend this to a friend