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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 26 reviews

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88%
would recommend
to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished Elite 800X Wireless DTS 7.1 Surround Sound Gaming Headset for Xbox One's exceptional sound quality, particularly its immersive 7.1 surround sound and effective noise cancellation. The Bluetooth functionality is also praised for its convenience and versatility, allowing users to seamlessly switch between gaming and other audio sources. Ease of use and pairing with multiple devices are additional benefits frequently highlighted by satisfied customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 26 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great headset with a few "flaws"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First the pros: great sound one of the top in the business, easy to learn and use, no stereo headset out there can match the performance of these. 7.1 surround sound makes a difference. Cons: for me these headsets are a little tight on my head, they "clamp" down so to speak, and because of that I can't wear them for an extended period of time, though I am trying to stretch them out and it has worked some. Try to get them when they are under $200 if possible, I got a real great price on them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pile of headphones and these are by far my favorite. They work extremely well there are a ton of settings and you can use them basically any device. I love the multiple connection feature so I can game, play music on my phone talk to ppl online or answer my phone wil watching tv or gaming the charger work great and has a strong magnet so they stay in the charger stand. There are to many settings to list but once you figure them all out it's awesome. For gaming you can enhance footsteps or set to racing basically any game there is a mode programmed in you can set to. You can also pick a mod for movies music more base or treble you can control your phone from the headset answering call volume pauses music etc. these headphones feel high quality and don't hurt my ears after hours of use. I bought the refurbeshed ones I couldn't even tell they looked brand new no sings of wear.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    Good Headset with great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the headset, comes with tons of presets...almost to many! The noise cancellation works great and having a Bluetooth option is nice. After awhile the headset can press on your ears making them slightly uncomfortable, it may be due to the leather ear cuffs. Overall, with the charging dock, they are a great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these when they were on sale as my old turtle Beach ear force Delta's needed to be retired. I wanted a headset that would allow we to use Blu tooth from my phone to play music to my headset while I could still hear the game volume and my friends talking to me. This headset did that exact thing and it also has noise cancelling which I have learned to love. My only complaint is after 4+ hours of them on head my ears start to hurt. The ear cups seem a little shallow to me and I don't have big ears or anything but if I take them off for a little bit (less than 10 mins) and put them back on I'm good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great combination of user friendly and quality tec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the elite 800x from the earforce Tangos and I can definitely say the upgrade was worth it. Sound quality is excellent being 7.1 channel and the app interface makes tweaking the headset a breeze. Needless to say I should get many years out of this headset as I got almost 6 years out of my Tangos.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Works great with Xbox and Bluetooth​ devices. Enhances gameplay and love I can listen to my music through Bluetooth while playing. I also used them to listen to music through Bluetooth while mowing the yard and other chores around the house. Love the noise cancellation as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Want to know why its refurbished?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consumers simply don't read instructions. They take a launched product and if it doesn't work, or automatically update the firmware, they return it for malfunctioning. This product does not have any auto update. If you do not update the product has a lot of errors. After updating the firmware, by plugging the reciever and the headset into a computer and downloading ear force hub, I have had zero problems in 2 months and I spend around 15-20 hours a week gaming. The battery hold charge, the quieting technology works phenomenally, and the sound is pristine. The headset simultaneously links up with my phone bluetooth while streaming media audio from my xbox so I can hear calls, texts, and prompts without delay. Awesome product, great deal, cash in on other peoples stupidity!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Some of the best sound

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have ever heard, these felt premium, along with a premium price tag. But ultimately I returned them because they clamped down on my head so much it would give me a headache

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Amazing product. Superior quality sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unparalleled sound quality. Easy pairing with multiple devices

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best xbox gaming headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a great deal on the top of the line headphones from Turtle Beach. They have all the bells and the whistles you can hear clearly. Microphone monitoring, noise cancellation, superhuman hearing, best surround sound, and programmable presets. usually expensive but with the right deal, best bang for the buck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the 800 Elite for the PS4 and absolutely love them. I wanted them for the Xbox One also but did not want to spend as much as they are new. I found them Refurbished and saved a lot of money. They are in great condition, how ever these ones seems to have some degraded sound and also cut out a lot compared to the one I bought new for the PS4. I'm not sure if its because they are refurbished or if the Xbox One versions are not as good of quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turtle Beach Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say there are many out there that say turtle Beach's quality isn't up to snuff. I would agree in terms of price, but since I was able to get these 300 dollar headphones for 150. They are definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Loved it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved! Is a Must have for Xbox One! In goes good for Bluetooth 4 TV too

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones do everything that I ask of them. Great for plane rides without the big bucks of Bose. Bluetooth for making around the house or on the go. Grab them and enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great refurbished headset! Looked brand new!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with this headset at all! Works just as good as a brand new one. I got an 2 year extended warranty all for $159.00.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad for the refurbished price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controls could have been perfected a little better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace my older headphones. I got these for the surround sound effects. These do not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Gaming Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming headset I have ever used. It has all of the features that any gamer would love.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones for gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones very nice sound. Price is a little high but definitely worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished hahahahaha

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow these things are in horrible shape scuff marks everywhere. When I extended the head phones one of the chromish parts fell off. After charging for several hours the battery lasted maybe 30 minutes. Left on charger over night battery last 40 minutes before it died. I could get it to connect to a phone via Bluetooth but could not get it to work with either my Xbox one or my Xbox one s. In wired mode the sound was so low if someone was whispering near you (even with noise isolation on) I could not hear what was going on in the game. Yes even at max volume and with the Xbox headset volume set to max. I watch so many YouTube videos thinking I was doing something wrong. I followed every step resets etc nothing could get them to work with either Xbox. I purchase a lot from Best Buy I'm an elite member and this certified geek squad product just astonished me. Stickers every where saying certified and quality tested????

    No, I would not recommend this to a friend
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