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Customer Ratings & Reviews

Your price for this item is $79.99

Customer reviews

Rating 4.2 out of 5 stars with 63 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers admire the Recon 500 headset's sound quality and comfort, with many praising its lightweight and comfortable design. However, some users reported issues with the microphone, citing concerns about its placement and functionality. The microphone's lack of adjustability was also a point of criticism for some customers. Overall, the positive feedback on sound and comfort seems to outweigh the negative comments regarding the microphone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 63 reviews
  • Rated 4 out of 5 stars

    A little snug.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size of the adjustment range is a bit small. My Bose headphones fit over a hat, and Icannot get these to sit comfortably as such in same attire.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Casual Gamers need this headset.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality sound with premium base. Comfort is an 9/10. Can play for hours without feeling weighed down. I prefer the wire so i can mute with my thumb instead of having to flick mic up.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent a lot of time researching a good set and this is the winner. They truly sound amazing! I picked them due to the dual drivers for treble/bass and also having a larger driver. The cord is long enough so I don't even notice that I'm connected. The cups and band have a great feeling. If I had any complaints, being minor to me, it's that the cups do get warm/hot but you only notice that once they come off. I also don't like that there isn't any physical adjustment for the mic but it doesn't get in my way. If you pair this with the audio controller + then you will have all the features needed, except for wireless.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Light and and good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Headset is light and comfortable. Had older elite headset that had lots of metal but comofrtable and great sound also, but for extend gaming sessions heavy. Pleasentl suprised with this new headset. Mic is stiff and pokes out and not to bendable, but not an issue. Friends didnt notice any change soind wise from my side.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    LOVE THESE

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love love These are my first pair of gaming headphones ever & im in love! They’re so soft, super easy to use— I’ve never had anyone say I sound bad while talking in them during a party session & they’re great for when I want to be more zoned in on my game!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comfortable headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headeset sits comfortably and has a great sound. I like the fact that i can use it with my new Xbox Series S or my PS5. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find these very comfortable and for me good sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Microphone

    Rated 2 out of 5 stars

    Sound is great. Mic isn't.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall set of headphones. The issue is with the microphone. It stopped working 5 months after I started using it. I am not a kid that mistreats equipment either, 45 years old, gaming since the days of Pong and Atari. You can hear the sounds perfectly and the surround sound is crisp and clear. The mic stopped working and has been tested with four different XBox X/S and 6 different controllers. If you get lucky enough to have the mic work, I would give it 4.5 stars because the sound is great.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning Jeff,

      We’re sorry to hear about this inconvenience with your headset's microphone; however, please allow us to assist you further. Our team would be happy to assist you in getting a replacement for this headset's microphone boom or the entire product if need be under the manufacturer's warranty your headset was sold with. Our Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.

      Thanks and have a great day! TurtleBeach

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice gaming headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for grandson, he is very happy with it. He says the sound and design was awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Earphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for gaming excellent product good sound and mic happy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son goes on and on about these head phones! No background noise and microphone makes it seem like he is right in his video.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Softness

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable. Love the gray camoZ it’s been really good and durable. The price is cheap in my eyes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues at all with good value and good audio quality. Microphone is great for the money and would reccomend it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Won't stay on my head

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst fit I've ever experienced with a headset. There is no adjustment that holds it anywhere near secure, flops back and forth, and heavy as well.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Beryl,

      Thanks for your feedback!

      Due to the wide variations in head sizes and shapes, it's not possible to design a one-size-fits-all headset that will fit absolutely 100% of all users. However, we consistently provide a comfortable fit for the overwhelming majority of our customers.

      It would be in your best interest to reach out to our Support Team with details about your experience via the Turtle Beach website so they can look in to whether your headset is damaged in some way, as it should fit you just fine and stay in place.

      Thanks and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Reasonable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headsets will recommend to anyone looking for something cheap and good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality for a great price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the microphone breaking on my Recon 200 (1st gen) headset I needed a new headset and for the time something that was equally as low cost as the Recon 200 was when I got it. While this headset lacks the extra "umph" of the bass boost of the 200, the trade off of not having to charge the headset really while still having great quality sound made this end up being worthwhile.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Turtle beach

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a Christmas gift for my son, easy to use, very light and clear. Good for gamers

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset as always from Turtle Beach, love them and have not went wrong yet!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    NICE SET

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good gift, sounds good , they were happy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have about 30 hours with these headphones. The sound is great and the mic works well and folks on thenother end have no issues understanding me. The headphones are comfortable and have been work for a few hours straight without discomfort. Very happy with the purchase.

    I would recommend this to a friend
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