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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1113 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the high-quality build, ease of use, and satisfying feel of the Recon controller, particularly praising its remappable buttons and comfortable grip. However, some users reported issues with stick drift and occasional connection problems, especially when used with PCs. A few also noted that the controller is wired and that some users found the bumpers and triggers to be less responsive than expected. Overall, the positive feedback on the controller's design and features outweighs the negative comments regarding functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,113 reviews
  • Pros mentioned:
    Remappable buttons

    Rated 1 out of 5 stars

    Buyer Beware

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I really loved this controller. I loved it so much I was willing to look past that the app for it on the Xbox store was dead and completely unusable. I could still remap the buttons right on the controller itself. I loved the grippy texture and the back of controller buttons and the volume control right on the controller face. I loved the light weight. All of this was perfect for me as a disabled person with limited hand strength. Then the bubble burst. I bought this controller on October 6th 2024. A few days ago it started randomly going off by itself in games. The right trigger button specifically. I'm sure I don't have to explain to gamers that is the most critical button to lose rendering the controller useless. It was my favorite controller. I'm on a fixed income and did so much research before I made a purchase. $60 bucks is a lot of money for me. It's unacceptable for it to die three months later. Buyer beware. I thought I did my due diligence. I had good experience with Turtle Beach headsets, so this was a real disappointment.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Kristina! We are sorry to hear about the experience you've had with your Turtle Beach Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Great buy at Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great , the extra buttons are key to great gaming .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I got this when I first found!!! No Regrets!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is the best for price and great performance. Definitely a new favorite.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Turtle Beach white wired recon controller best opt

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plastic is quite sturdy the controls are accurate and responsive agronomic cooling grips for you sweaty Palm players the audio advantage the EQ presets with superhuman hearing give you an advantage especially in certain type of games you can hear your enemies from miles away as far as the two mapable quick action buttons in the back go they tend to break the first from just getting pressed the best part about this controller is the pro aim focus mode this gives you the advantage to tune your thumbstick sensitivity to improve your long-range accuracy but this also works not just in shooting games but all games depending on which game has different effects with setting levels one through four for a little looser to all the way tight actually for the price it's solid controller.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Turtle beach

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better i think than the original controllers. Awesome extra functions and get the matching headset for kickin audio too.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Recon controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is great, it has so many features, not only is it remappable, if you plug in a headset into the controller, you can control the audio of the controller and even use super hearing mode, i think the only thing that could be better is maybe add an extra two triggers, but for the price it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    10/10 Comfortable control.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable control. Very light weight. Amazing buttons feeling.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    After 3 years!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller its been 3 years and still no stick drift or anything still works great and tbe audio enhancement feature is actually pretty cool and you can really tell a difference.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the controller! It was a gift from my boyfriend and I can definitely say it’s better than a regular controller 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice controller for the price. The build quality is very nice and all the buttons feel soild. Comes with a really long cable that can stretch across the room so you don’t have to worry about batteries. It also has nice haptics that don’t feel numbed down. Overall a great pick up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Controller For The Price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has lasted me well over 4 months so far! Would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Wired Controller, Love It!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got a gaming laptop and wanted to use a controller after a year of mobile gaming on a backbone. I knew I wanted a wired controller with an Xbox layout but since I dont own any consoles and travel for work not worrying about batteries/charging is best for me. My decision to buy the Recon came down to cost and how quick I could get it. Since it was available for pick-up at my local Best Buy and was on sale, I went for it. I love it so far! Never had a controller with hepatic features and the touch/mic/sound features on it are pretty helpful! I still have alot more to discover with it but its very comfortable and I have medium sized hands for a female.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's crisp looking and comfortable to hold. I thought about getting wireless but this wired one is great because it never gets misplaced and the cord is plenty long for any room. I ordered 2, they're both working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming controller

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this controller, the sound quality attached to Turtle beach is top notch. If you player first person shooter game's. This controller is for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good. Been using this since I was 18. (I’m 22 now)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Turtle Beach controller...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I found setting up the remapping of buttons a litttle difficult. The directions weren't really clear. I finally figured it out after playing around with it for a bit. My other issue is that the controller is really light. I prefer a heavier controller in my hand. And the remapped button area is a little low on the controller. They should have put them closer to the L2 and R2 buttons. Otherwise the controller works fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Controller, only used with a cord

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good weight, it takes time to get used to, it cant be used with batteries or charge

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome gaming controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for gaming controller under $50 this is definitely the one. The best for the price you pay!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best controller for price hands down

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like ibmentioned in my other review of the white turtle beach xbox controller, hands down the best controller out for the price. Ive tried almost every xbox controller on the market, nothing compares with all the additional features it comes with. Ive tried every expensive scuff controller all the way down to generic controllers. This was my pick at the end of it all.

    I would recommend this to a friend
  • Pros mentioned:
    Remappable buttons

    Rated 5 out of 5 stars

    Game controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. My son loves it. It works great and it was a great offer.

    I would recommend this to a friend
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