Customer Ratings & Reviews

Good Equipment good quality with a good price I will recommend my friend for that

Bought 98” Samsung TV. Delivery team demanded $269.99 to place on console, damaged TV during setup. Best Buy denied charging fee and refused refund. Bank disputed and resolved in my favor. Very disappointed with service and accountability.

the set up was just for putting on the legs for the tv. done by the delivery service quickly and perfectly.

Great Service and fast Setup and took time to go over remote.

Very professional & informative. Patient with this senior couple updating their TV.

Installation of Sony 55 inch Bravia OLED Television and Sony Soundbar

The agents connected my tv, connected the remote, and speakers.

The TV was not thoroughly explained to me how to work most of the functions and the remote for Dish was not correctly adapted to the TV and nor was the one we put in the bedroom where we transferred the other one either. HALF-HEARETED TECHNICIANS to say the least.

Was happy with the guys who set up my LG television.

the Geek Squad did a wonderful job installing the TV- Neat and professional

Our installers were so fantastic. I would recommend letting them do the inspection.

Ten was perfect. Super friendly and professional. They took all of the packaging away

The crew did a fantastic job of setting up the TV.

I have yet to use this service, but the ease of set up was great.

The company was very professional, careful and friendly.

This service is extremely basic and not really a setup, but it accomplishes what I needed help with. They moved the TV up three flights of stairs and into my apartment, then unboxed it put the legs on it set it on my TV stand and plugged it in, then removed the trash. I had to connect the hdmi cables, connect it to my WiFi , and follow the onscreen setup instructions.

TV is amazing it's like everything is in real life

Great team and great setup that went with it. Highly recommended

They did absolutely nothing! They were impossible to get a hold of, and kept sending me to the phone tree once I was able to get a hold of them, passing me off from one to the next. I was hung up on multiple times. I spent hours and hours trying to get a hold of them prior to TV mounting and set up, because they had an error. They sent the wrong crew to TV mount and set up. My TV 98" was delivered in a box on the ground, then left. It wasn't the delivery crews fault. It was Best Buy and geek squad's fault. I have faithfully used Best Buy since 2008 purchasing large items yearly. I would say with confidence I've spent $100,000 there in those years. Geek squad is not like it used to be. It is complete waste of time now. Customer service is a joke. Don't waste your money.

They took out of the box and said "There it is." They did not even plug it in.