Customer Ratings & Reviews

Two geek squad team members Javier and Mike never called the night before only 2 hours before they showed. Nice enough guys but left many of mine and my wife's questions unanswered or just beat around the bush. BUT WHAT GETS ME THE MOST IS THAT I PAID FOR 90 MIN. OF CALIBRATION AND GOT JUST UNDER AN HOUR. IS THIS HOW ELITE PLUS MEMBERS ARE TREATED? I've had 3 other calibrations from you guys in another state and when the tech was done or had some extra time we watched TV or a movie and KEPT tweaking settings. You know why? BECAUSE THAT'S WHAT THE FREAK I PAID FOR. so no I'd rather you not send them back here seeing as I wasn't happy with thim the first time. I'M WAITING ON MY REFUND. Show me how you value your elite plus members.i got less than an hour for an estimated 2 hour job

Efficient courteous service that has made a positive viewing differeence

My tech was very friendly and knowledgeable. He walked me through the process of calibration. I would totally recommend it.

The worse purchase I call 5 times to make appointment for calibration and always same answer we don’t have appointments available in you area . Just terrible service calibration just wasted money

First appointment cancelled by geek squad. I had to wait two more weeks for a tech to come and calibrate the tv. Tech was friendly. I consider calibration is not necesary since each viewer has their own taste about colors and how vivid a movie should be. The service was good.

The folks that same to the house were professional, did a great job and made sure we were familiar with the products before they left. Would highly recommend them.

Don’t trust this service. Best buy has charged for this service and they have given service. However they put the status as service completed. So, I don’t recommend this from best buy.

The technician did not show up & the payment has never been refunded.

Late and cancelled appointment and not following thorough with promises. I am still waiting for an answer to my last question

We can’t see any real difference in the TV picture or quality a waste of money

had calibration done on 6/23 , was dark pic with poor detail and blurry faces called on 6/24 to get checked , redone now on 6/28 still waiting for someone to return my calls (3 so far)

Best Buy canceled my service because they were missing a piece of equipment, but never rescheduled.

my appointment was canceled without notifying me. Wasted my time. Still waiting on the calibration.

No one has called me. No one has come by. I paid for this back at the first of the year and then nothing from any of you. Now you want a review of something that hasn't happened?

This is the second TV we are getting Calibrated. If you're going to spend a good amount of money on a TV, you need to get it calibrated.

Months and Months have gone by. Countless hours and names of representatives on the phone and still I have been continued to be charged for these services that have never been performed.

Service never happened they just take your money but they don't have anyone that can do the service. Don't get taken like i did

The geek squad guys that came to the house were very very friendly. I enjoyed their expertice and advice. They were very thorough and helpful.

The work was not done. Customer service said the work order was cancelled, again, but did not notify of cancelation, again, and was not able to say why.

Do not get scammed by this service. You pay then they advise they will schedule for you. Received an email to schedule appointment and there are none.