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Customer Ratings & Reviews

TV Connect and Setup with Mounting-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 73 reviews

96%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 73 Reviews
  • Rating: 5 out of 5 stars

    EXPERT Installation by Geek squad

    Posted
    Gammylinda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Another great experience with Bluffton, SC Geek squad. Technician suggested we change mounting bracket purchased after seeing location and had the correct bracket on his truck. No delay in service appointment. Love this program through Best Buy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great service

    Posted
    Moon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Professional and very enthusiastic about doing a great job.Followed up next day to make sure no issues

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very professional

    Posted
    Burbs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The installer was very professional. He did not want to leave until I was thoroughly comfortable with all the new television's features. Well appreciated.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor quality / customer service / no follow up

    Posted
    Disappointing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had 4 TVs installed via geek squad. 3 were Wall mounts and one was cabinet mounted. The wall mounted TVs were crooked. I contacted the geek squad installer, James, who didn’t return my call. I contacted his supervisor, Jeffrey, and spoke to him. He stated the installer would contact me the next day. He also stated he would email me directions on how to straighten out the TV ... both of which never happened. It’s a bit daunting to try and doing this myself (65” TVs), without knowing if I’m going to damage the mounts, drywall, or TVs (2 were full articulating and 1 was a tilt). Quite disappointing.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    TV installed and up and working in a timely manner

    Posted
    Suzi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The TV has an excellent picture and looks great installed on the wall. The technicians were efficient and thorough in their installation and customer service.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Richard installed 2nd tv as 1st one was damaged

    Posted
    Ellie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Richard had to return damaged tv and get another, returned and then completed the install. He could have set the job up for another day, but chose to please me instead.all this took extra time so teaching me how to s was cut short

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Not satisfied with tech and work

    Posted
    Ellen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Mounted tv Not straight. Did not help with wires. Was not approachable nor willing to come up with ideas to achieve a simple coax outlet. I have used geek squad in the past and would use again but not that tech.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    TV Connect and Setup with Mounting

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Geek squad techs were great and did and excellent job

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Thorough and helpful

    Posted
    Jamie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The guys were very knowledgeable, careful and thorough.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    These guys are great!

    Posted
    bobsbaby406
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    They programed every thing. Better then the guy from Direct TV.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    TV Setup

    Posted
    crlyqtpi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    2 Geek Squad agents delivered and setup my 75 inch Sony TV. I didn't want it mounted. But, they connected everything, programmed it and made sure I could navigate it before they left. Very nice guys.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LOVE IT!! The Guys were VERY helpful.

    Posted
    MAG1954
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Beautiful color and clarity. Best TV we have ever purchased!! Jacob and Pat did an excellent job. Very pleasant and obviously well informed on the product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding

    Posted
    Dianna
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My geek did a great job. He knew what he was doing and He went above and beyond and took the time to explain everything and left my house in good order. Thanks

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The guys did an awesome job

    Posted
    donv83
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had two young men come out and did a wonderful job of installing our new TX. Super happy with them and their services.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Geek Squad Isthe Best

    Posted
    Linny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For the second time, I've used the Geek Squad to mount my TVs. Both times a technician named Michael did the work. He was competent and professional in both instances. He partner the second time was also top notch. I can't imagine using any other service for my TVs, computers, etc.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Compeent and Professional

    Posted
    TheDom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The installer took his time and went the extra mile to install my TV. The finished job was surprisingly accomplished with exacting detail. The individual was exceptionally knowledgeable and took great pride in his work and spoke very highly of his employer. The neatest install I have ever had.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great service

    Posted
    Maraa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Technician was friendly and professional. I’m happy with the servicez

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Work completed

    Posted
    MJMJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great install, no mess left and everything works great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    knowledgeable agent

    Posted
    Oliver
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great agents worked on my installation, especially Agent Lincoln. The tv and sound bar were installed properly and I was very happy with the installation.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good service

    Posted
    Dreamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I made an appointment for the Best Buy people to come and install the mount in my house. They were great. They came in and asked for where I wanted the mount to be and then set it up in a short amount of time. I had bought a different mount to use and asked them if they could use the one I bought instead and they said yes. Overall very happy with the service.

    I would recommend this to a friend