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Customer Ratings & Reviews

Premium TV Mounting (TV Connect and Setup Included)-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 107 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 107 Reviews
  • Rating: 5 out of 5 stars

    Great service.

    Posted
    Marciado
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Installation required removal of an old heavy TV. Sending one service rep for this job seemed unusual to me. Nevertheless, the old TV was removed, and new device installed by courteous, knowledgeable team member.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Service Excellent but Price Too HIGH

    Posted
    catwoman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The technician who installed my TV and set it up did an excellent job and was very efficient, polite and professional. However, he could not hook up my DVD player because it did not have an HDMI connection and that was the only connection possible on the TV. I think they should carry different cables with them. I would have been happy to buy one so he could connect it. Also, the cost of his service was ridiculously high--$200 for 30 minutes of work! I did not feel like an appreciated customer. I feel like Best Buy took advantage of me because I could not install the TV myself.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Flexibility

    Posted
    DINVRIND
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Highly flexible and user friendly tilting mount makes viewing from every angle a pleasure

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Hookup

    Posted
    gypsyone2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Geek squad that came to my home to install my new TV and sound bar were very courteous and professional. I was very happy with the outcome and will definitely recommend Best Buy to friends and family.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the picture quality.

    Posted
    judi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My first experience with a bigger TV. Love the Prime package options. Picture quality is great. Good sound & brightness, wow!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not satisfyed with the set up

    Posted
    Cockermom3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The people that came out to set up my TV and receiver did not apper to be very knowlegable on what they were doing and did not explain anything to me. I suggest they have more training before they are sent to do a job.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      We apologize for the poor experience you had with your recent TV Connect and Setup service. We never want to have a customer with any confusion after a setup. please give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can discuss this with you.

  • Rating: 1 out of 5 stars

    Great products bad mounting

    Posted
    Jean
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The sound bout was hung crooked . It hits the tv . And the cables were hidden behind a plastics that is also crooked . Looks horrible and it was $200 to mount it . I could have saved my money and did it my self

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      We apologize for the poor experience you had with your recent mounting. That's not the level of service we want to provide at all. please give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can follow up on this with you.

  • Rating: 5 out of 5 stars

    fast install

    Posted
    Olivia
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The man was very knowledgably and installed my tv fast

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Highly Qualified Staff!

    Posted
    Wojo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We are so impressed with the quality of the work of the Stevens Point Team and the Madison Magnolia Team. Everything works.....imagine that. Thank you for making our new construction a very pleasant experience.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Service Was WOW

    Posted
    Jess
    • Verified PurchaserVerified Purchase

    Very rarely do you find an installer who shows up on time, makes sure you understand how to use the product and doesn’t leave you a mess to clean up. They even were concerned the dog was not having a good experience because he was kenneled and vocalizing his concern of strangers in the house. I’m not sure how the Geek Squad does it but I sure wish they would share the secrete with the rest of the industry. Hands down great install experience!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Job

    Posted
    Casper10
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The guy that put up the mount was nice. He made sure the measurements were correct, where I wanted it on the wall. It was very neatly done.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome!

    Posted
    Peterla
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought a new TV and for the first time wanted to have it mounted on the wall. The installer that I had wonderful. He called me twice to tell me he was on the way and then after arrival, he spent about an hour getting everything set up. Then he spent about 20 minutes with me going over the basics of the new TV. Before he leaving he gave me his business card in case I had any additional difficulty. I work in the service industry and customer service is the most important attribute a successful company can have. Our installer was everything we wanted and we couldn't be happier with the work that he did.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Representative sold this one to me.

    Posted
    Beargreath
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had a flat mount on my wall. I had left a message for the installer about something else. He called me one Saturday as he was in my area. He came out and put this mount in. Tilt is just better than a flat one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    better than 5 star service!

    Posted
    luvs2shop
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    had a new tv mounted on the wall and another tv previously bought mounted on the wall as well. i received excellent service! the tech was very polite and well versed in his job! very knowledgeable and a pleasure to talk too! i would highly recommend the geek squad service!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Install mount, tv, sound bar

    Posted
    RRGG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It was a clean and efficient job to mount however connecting the cable and or internet did not go as smoothly. The guy “ran out of time” and I was left hanging to troubleshoot on my own

    I would recommend this to a friend

    • Brand response

      GeekSquadSupport

      Thanks for taking time out of your day to share your thoughts with us. We are aware of the disappointment in not receiving all of the help you needed with regards to your latest TV mount install. We’re sorry for the inconvenience that this caused you, and if you should still need assistance, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rating: 5 out of 5 stars

    Installation Expert

    Posted
    19BigSky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Our installer was great! He arrived early and was extremely professional and polite. He made sure that the location on the wall would accept our tv. He provided my wife with a preliminary view of where it would hang and explained why it should hang at the level he chose. He was clean conscious, making sure any dust from his work would not be left in our home. He tied the cords together so they don’t look out of place. He cleaned up when done and took our empty box so we didn’t have to dispose of it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Job well done

    Posted
    BestBuyShopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The tech was very knowledgeable and stayed forced; while working. I would certainly recommend this service.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Premium TV Mounting

    Posted
    Monica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The gentlemen did an outstanding job installing and cleaning up after themselves after placing the tvs on the walls. They were fast and accurate as well as shared information on how to use the new tvs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    absolutely the best

    Posted
    chevyman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    These guys were a real treat to be installing my wall mount and connection. Everything the geek squad did for us was great. To deal with a company that has this quality of personal and knowledge of their products is hard to find lately.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    Anthony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    They did a really good job with everything and were very courteous.

    I would recommend this to a friend