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Customer Ratings & Reviews

TV Connect and Setup 51" and Larger-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3014 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 3,014 Reviews
  • Rating: 5 out of 5 stars

    Putting tv together.

    Posted
    Carol
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Geek squad came in and connected everything just the way it was. They went over new tv and all of its options. Very satisfied with new tv.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth Every Penny

    Posted
    BelleNY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Our Geek was Sebastian. Great guy. Knew his work. Asked us how we would like the remotes to work. Would highly recommend the service.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Awfull service

    Posted
    Ldesmondjr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My Dad and Stepmom were supposed to be set up so i didn't have to worry and the tech did a terrible job. Also didn't even leave a owners manual so the could possibly figure things out themselves.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Knew what they were doing

    Posted
    HRJK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Put together my 65' tv and integrated great with the cable and xbox.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Do it!

    Posted
    Colleen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you’re like me and have video games, DVD, Surround sound, etc etc do this service.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    Anthony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very helpful. Answered all questions and did an excellent job.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Satisfied

    Posted
    Music
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They tried their best bless their hearts professional folks

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent

    Posted
    rfayad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    very professional team.....Highly recommended.....

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Installer poor

    Posted
    Jess
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Installer was late poor attitude,no helpful on the instructions for t.v it took 3minutes to hook up.which i could have done myself

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Hi, Jess! We hope for phenomenal installation experiences and we apologize if this hadn't lived up to that expectation. For any issues with your order, it would be best to speak with one of our Geek Squad Agents. Please feel free to contact us at 1-800-GEEKSQUAD (1-800-433-5778) for any support with your order and installation.

  • Rating: 5 out of 5 stars

    Nice upgrade from old plasma TV

    Posted
    NotATekky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had Geek Squad deliver and install my new LG TV and I'm glad that I did. The Geek Squad technician, Ken, assembled the stand, placed the TV where I wanted it to be, and connected the TV to other video components. Ken also showed me the TV's various features and patiently answered any questions that I had. I'm completely satisfied with the services provided by Geek Squad.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Geek Squad installers were very professional!!

    Posted
    Hick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The 2 Geek Squad installers were on time set installed my television in a timely manner!!! They also answered any questions I had and went the extra effort in making sure I was satisfied!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    TV set up and connect

    Posted
    Cinci
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Excellent. This worked really well with our tv and mount.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy

    Posted
    Kelly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Two people came to set up my 65" LG tv and all went well. They were on time and they set it up quickly and showed me how to use it then they had me show them I could use it which was great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great customer service

    Posted
    Kathflorida16
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Although I could have done this myself, it was nice to have a large tv delivered and set up by the Geek squad. They were on time and very professional.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Service

    Posted
    WesternFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Greek installers were punctual, professional, and did a great installation install.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great idea for an older parent

    Posted
    Getoverit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My Mom was shopping for a new 60" TV and I suggested she purchase it from Best buy due to the added extra service to install and connect her new TV to the internet and show her the remote and all. Typically, she would have to wait on me to visit her in Jersey (I live in GA) to connect everything. I love Best Buy's services. I've also used Geek Squad to go to her home to fix a laptop I purchased for her from Best buy. They're a life saver. Thanks Best buy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great service

    Posted
    macks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The installer was the nicest guy .He knew his job and went the extra mile for us,

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    TV Connect and Setup 51" and Larger

    Posted
    JayBoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    They are TERRIBLE, BIG TIME!!!!!!!!!!! 4 hours late with out calling last minute. Then does not hook up to my satisfaction!!!!!!! Will not use them again!!!!! Bought some smart devices but will not use to hook up!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Kinda OK

    Posted
    Pete
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Connected it up ok. Was worth it for the delivery, unboxing & connections. Saved me about 30 minutes. Instructions on controls was good. Installer did not connect the sound bar to the internet & download the latest software. I needed to do that myself to troubleshoot a loss of sound issue. (Thank you internet)

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Informative, extremely helpful, friendly, great cu

    Posted
    Debi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Kevin was awesome along with the young lady that assisted him. I was totally impressed with everything that they did.

    I would recommend this to a friend