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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 17253 reviews

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93%
would recommend
to a friend
Page 1 Showing 1-20 of 17,253 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .

    Team was very prompt and courteous. Quickly and securely installed the wall mount and got everything set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a quick and thorough installation

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    Posted .

    Highly recommended service, very professional and courteous.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Completion of mounting TV not completed

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    Posted .

    My manager at our location informed me that yes the tvs came and yes we have mounts for them but the mounting and set up was never completed. This is the first time this has ever happened and I've used BB for this in the past several times. I just want it corrected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install was okay

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    Posted .

    The install guys did a good job of installing. However it took them over 3 hours to mount tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .

    The agents mounted my tv and helped me set up my new Samsung tv.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money and headaches

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    Posted .

    Best Buy tends to send out third party contractors. The one that showed up did a poor job and made damages. It's frustrating waiting on Best Buy to resolve this. They make you an appointment to fix it, but when it's a no show. Good luck getting someone on the phone to resolve this matter.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv perfect!

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    Posted .

    The agents mounted my tv and connect everything. They were quick and very helpful. Used face mask the whole time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Really poor tech service

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    Posted .

    TV was hung over the fireplace. It was hung too low so it can't move across the sound bar (so tv can't be pulled out from the wall). They promised to come back and fix it but instead have not shown up and do not answer texts or phone calls (except for one text 5 days later to say they'll come "sometime" to take care of it. Still waiting to hear when they'll come.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my tv fast

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    Posted .

    The guys were knowledgeable, and nice. I would recommend them to somebody else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted .

    Never showed up on the day selected and did not call but this review is on the guys that showed up after Best Buy rescheduled. Very respectful of the property and addressed all my questions. Did their job quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Geek Squad service

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    Posted .

    The squad delivered and installed my new TV. They made sure I was connected to the streaming device -- and then verified I knew how to use the remote control. The service was premier! I am having them return to set up my wireless speaker system. Well worth the purchase !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t use

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    Posted .

    Canceled…. Not need got it cheaper somewhere else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, competent and professional

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    Posted .

    Installers did a excellent job installing our TV!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Springfield VABrian and His Colleague were great!

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    Posted .

    Brian and his colleague (apologies but I do not recall his name) from the Springfield, VA location were great. They were prompt, courteous, extremely knowledgeable and I will definitely use them again. The mounted our 75 inch tv in less than 10 minutes and Brian had some great recommendations for our family room downstairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .

    I love this product it works very well and I would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    My 4k tv was damaged during instal, no replacement

    Posted .

    This was one of the worst experiences i have ever had as a constumer. I worked away from home and my wife was there for the installation, 1 tech showed up and mounted my tv. It was a 65 inch. During the proscess he damaged the corner or the tv, we didnt notice until trying to change position months later. They sent the same tech out to look at it, he saw it before it was ever removed from the mount, and acknowledged the damage that looked like it was caused by a thumb from lifting the tv. He denied he mounted it alone, and the store claimed that was their policy to have 2 techs to mount tv's that large. The only thing they offered me was to refund and cancel my geek squad warranty. It is now 4 years later and that damage has ruined the tv to the point it cannot operate. I spent over $1k on a 4k smart tv that didnt last 4 years because of their horrendous services and lack of reciprocation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nightmare, Total incompetence on store employees

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    Posted .

    My initial purchase was November 9th and after five trips and four different wall mounts the TV's were wall mounted on November 26th.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad install my TV

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    Posted .

    People who install was good professional. They are amazing and install perfectly and it looks good on my wall for watching shows

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .

    The geek squad did a great job mounting my tv . They were very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joe’s Best Buy TotalTech Review

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    Posted .

    Excellent service, very fast and professional. They arrived exactly when they said they would.

    I would recommend this to a friend