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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and ease of connectivity during TV setup, praising the technicians' knowledge and clear explanations of TV operation and remote control functionality. Positive feedback frequently focused on the helpfulness and expertise demonstrated in addressing customer questions and ensuring a smooth setup process. A small number of customers mentioned concerns about screen quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 18,767 reviews
  • Rated 5 out of 5 stars

    The geek squad did an excellent job .

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery personnel set up my TV and give me instructions onhow to utilize the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who installed my TV were wonderful; knew what they were doing for sure! Very personable, neat and well experinced. Will defintely use Best Buy again and get Geek Squad service also with my membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Great Job Installing Our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having our television set up was necessary due to my having broken my kneecap, and the techie who came was thoughtful and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did fabulous!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were absolutely fantastic!!! Were very helpful, and friendly, and did a fabulous job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and the tech installed and transfered all within 1 hr...computer n printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV and DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad dod a great job of installing our new TV and DVD player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed and mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech delivered 50 inch tv and mounted it And perfect connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65" tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two geek tecks arrived on time, removed old tv, set up new tv including fire tv stick, vcr, dvr and sound bar. Greatvjib

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome agent. He installed my TV just the way I like it. Thanks for your service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It saves my daily workout.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very good experience, the guy who did the service did a great job, and I was very happy with it. I’m sure he hasn’t seen anything quite like this before but no problem he did a first class job. I had a very old TV in front of my stairmaster, and I cannot be on the stairmaster without watching TV, so he did what I thought was almost impossible, and I am back to being able to go on my stairmaster every morning and get my workout done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my new OLED TV it is completely awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new OLED TV it is completely awesome tied in with the Sonos system it’s incredible and the geek squad did a phenomenal job installing it I will attach a picture but it’s just tremendous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 50" UD thinQ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best TV I've ever had. This is not just a smart TV, it's a super smart TV. This is next level entertainment. With voice recognition and Alexa.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleasant and great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up and connect. Agent Dustin helpful and great attitude. Fireplace insert didn’t work bet he had a replacement schedule to be delivered in a couple weeks by end of day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is so helpf

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took time to help me connect my app to my new Google TV

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Speedy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Geeks were courteous and very knowledgeable. It took them no time to have my tv installed !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Qualified Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Promptly delivered and set up tv with a smile. : )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my 75 in TV quickly and with minimal disruption. They are clean and through and hauled away the old one. Very certious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unloaded and set up in 30 minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks went over and above.It was late,they installed it free and gave me $125 back for my inconvenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quickly done. The features of this TV were well explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys, took the time to do it right! Cleaned up even vacumed!

    I would recommend this to a friend
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