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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38619 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 38,619 reviews
  • Rated 5 out of 5 stars

    Geek Squad service is exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went perfectly. Knowledgeable, helpful & professional visit. Would use again and recommend to others.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and sound bar and got everything connected and set up before leaving. They did an excellent job!! Very knowledgeable!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    William from Geek Squad Partner installed my 85 in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When William arrived he determined I had the wrong wall bracket. He said if I ran to Best Buy and got the correct one he would come back that same day and install my TV and he did!!! I thought for sure I would be rescheduling. He was great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my tv fast and completely.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great and did a great job. He was very professional and knew what he was doing .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Safer mounted on the wall with a toddler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our toddler was the reason we decided to mount our tv on the wall. She thought it was funny rocking the entertainment center, which scared me (we have a 55"). We looked around to see what kind of mount we wanted, stationary or adjustable. We went with the adjustable variety and couldn't be happier (gaming on it is GREAT!). But I have noticed that the studs are coming out of the wall, 2 of the 4 studs (the white plastic part that goes in the wall before they put the screw in is visible) now I'm worried that three tv will fall off the wall. I'm going to call Best Buy to see if someone can come fix this problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv very nicely.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-man team did a great job. They had to drill through a porcelain wall, so it wasn't easy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad ROCKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup personnel were professional and very informative! It was a pleasure to have them install my equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my big screen, good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good. Geek Squad was friendly and knowledgeable, but the one thing they didn’t do was to set up my Sonos system I had to make several more visits before it was done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my TV to a third party stand and connected all mys stuff. They made sure everything was working before they left and took the box so I didn't have to deal with it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK SQUAD EXTRAORDINAIRE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE SQUAD CAME OUT TO MOUNT MY 98 INCH TLC T V. INSTALLATION AND SET UP ATTACHING EVERYTHING THAT NEEDED TO BE ATTACHED INCLUDING HIDING ALL THE WIRES AND PLUGS! TIMELY COURTEOUS EFFICIENT AND QUICK! GREAT JOB!! AND AT REASONABLE COST!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having our 65” Sony installed by the Geek Squad was a great experience. They did a great job making sure all our components were connected and working. They even spent some extra time to show us some of the key functions.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wall mount and tv install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad was the one to help us installing our wall mount with 86” TV. They were very professional in keeping area tidy and well done. I hope to see him again in my future needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv 86’

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love quality of tv best deal I made picture is amazing and app

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Thanks Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very glad I used the geeks. They knew exactly what to do and did it well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Nailed it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andres and his partner were on time, friendly, efficient and very thorough in the set up and install of our new TV. They walked me through how the remote worked and settings information. They also got our sound bar connected and operating with the new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They agents were VERY knowledgeable and hooked up everything perfectly, and showed us everything on the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a great job installing a 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing a 65" TV over a fireplace. The removed the old TV and determined that the existing mount needed to be moved to install the new TV just above the soundbar on the fireplace mantel. The relocated the mount and the height was perfect at just above the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted an outdoor tv on my siding on my deck. They were knowledgeable, courteous, and neat. They did a great job. Highly recommended. Well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome TV install by Geek Squad contractor!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Russell did a great job getting the old TV and mount off, and installing the new ones. All cables were fed correctly through the wall using existing wiring kit. Russell also showed me how the TV worked and got things working with my AV receiver. Awesome experience!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Were Super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damien and Randy were awesome. They came three times because I traded the first tv that was 65 inches to a 77 inch tv. They came a second time to install the tv. Finally, they came to install my soundbar. They also demonstrated how to use my tv.

    I would recommend this to a friend