Customer Ratings & Reviews

The first two guys that came to mount my new TV left it too high too & didn't have time to lower my Mount so they suggested getting a new adjustable mount.. I have the tech plan so another guy Rafael came another day and lowered my mount and TV for me & did an excellent job.

Fast, clean installation, installers were very professional. Merchandise if very good quality too

The agents mounted my tv and connected it to provided devices like my antenna and soundbars. They were very courteous and professional, asking for clarification which was helpful. They also offered tips on cable management.

David and Rafael from the Geek Squad did an AMAZING job mouthing and setting up my new Hisense 65 inch TV and the Soundbar Mount for my Hisense Soundbar. Their expertise and customer service is Top Notch!!! Being a Total Protect Member has paid for itself at least twice over. Must Buy 100%.

Friendly fellows who communicated well both prior to and during the set up. They were mindful of carpeting, picture adjustment, and level placement of the TV.

The installers were excellent, helpful and professional !

I have done all the TVs in my house myself; however, I was concerned to do one of them because of a gas pipe in the wall. In addition, out new house has double sided drywall which can be very hard to hang and locate studs. They were extremely professional, clean and asked me questions to make sure i was happy prior to install. I’m so happy i went with them to install my tv. They also took the time to explain it to me and check to ensure everything was working.

Geek squad did an excellent job of mounting my TV with an excellent mount. I did have to hire an electrician to run an outlet to the wall because geek squad doesn’t do that. geek squad did an excellent job of hiding all wires and the cable box.

Great service, the tv looks amazing and the installers we very knowledgeable and friendly.

I was SO incredibly pleased with my Geek Squad installation. We moved in to a house we remodeled (and spent good money on) so was concerned about any damage or holes. The guys were very cautious, asked me each time my preference (with pros and cons) and drove to a great outcome: Both TVs and sound bar are mounted, look fantastic, and they cleaned up after themselves too. This is why I keep Total Tech Support!

Best Buy in San Marcos arranged everything needed to professionally mount my new Samsung 65' tv they sold me. They did a fabulous job! Make sure you tell them if you want no wires hanging down showing so their installers bring the right size equipment for that. My location is rural so I had to go in person to their store when purchasing so their supervisor could waive me thru their computers to enable Geek Squad to drive further. Geek Squad did an exellent job! I will always buy my electronics and use their installation services from now on.

Two techs. They clearly had done this a bunch of times in, mounted and out, plus the sound bar with sub woofer in lass than an hour. 65 inch looks great works great sounds great.

I want to say how such an amazing JOB GEEK SQUAD installed 3 TV’s two neo Samsung neos and Samsung 85 with amazing service Well dressed well mannered absolutely amazing!!!

Great work by the crew! I was very pleased. Very professional!

I purchase a 50" Sony smart TV for an older couple. The couple had lots of concerns and questions. The two Best Buy employees were very professional and helpful. I couldn't have asked for better service, they nailed it.

The guys were amazing Very patient ,professional and detailed

On time and installed quickly. Looks great over my fire place. No issues at this time.

very professional install and clean work. holes were predrilled into studs. studs were marked and mount was leveled. Techs cleaned up area after install and unboxing.

We buy all our electronics and more from Best Buy. Because of the hands down best customer service, return policy, geek squad, price matching, etc. The squad came out (twice) and made it happen. We had some hiccups (not with them) but they got the mount up and our tv. They were kind and patient. Hire the squad to help, you won’t be disappointed.

Russell, the technician who installed our TV, was timely, professional, communicative, and an absolute expert! We bought a 65" TV and needed it mounted in the corner of a room. The associate at Best Buy recommended a wall mount and a kit to run the power, optical, and HDMI cables through the wall. Our house was built in 1890 and the walls, while drywall on the surface, harbor many intricate layers of plaster, hand-cut wood, and who knows what else! The technician, who also owned a historic home, installed the cable kit and wall mount expertly and efficiently. He singlehandedly completed the entire project in less than an hour! We were impressed with his friendly, yet professional demeanor and the care he took to ensure our entertainment setup was impeccably installed. We will definitely use Geek Squad in the future!