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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38623 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 38,623 reviews
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad in-home service is amazing. Linsey came to our home and made equipment recommendations. They came back and mounted our TV on a brick fireplace, which I wanted no parts of myself - ha! They also added a new system to speed up our internet outside our home while they were here. Highly recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mounting bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the TV wall bracket right where it needed to be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that installed the TV was very professional and extremely helpful

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Sony Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two-member crew was very efficient and professional. My only issue was that the TV was not installed level. Note in the picture I attached, the sound bar (I installed) vs the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Service Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was mounted by a very professional team. They also made sure all of my channels worked before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super friendly guys and very knowledgable. They did a great job installing it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Superstars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representatives that came and installed my wall mount were professional and courtesy. They were in and out very quick, for individuals worried about COVID, but did outstanding job. Would highly recommend for installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install 65” TV On Swing Arm Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here in SW Missouri Geek Squad installers are thorough and knowledgeable of the product they are installing. Had a new 65” Sony OLED Bravia mounted on swing-arm mount. They spent extra time getting the mount to stay centered when retracted as it kept swinging slightly when let go. After a lot of adjusting the mount they got the TV to stay in place. They then set up the internet connection and got me logged into the Prime Video and Netflix apps and made sure settings worked with my existing SONY A/V system. Explained capabilities of voice remote for switching TV features. I so appreciated Thomas and his partner for all they did to make it a perfect install. This was the second time I hired Geek Squad to install a TV on the wall. Three years ago they were just as good. Worth the extra cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad and customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy over the year have been a very satisfying store for electronics and other needs.Thier customer service have been great soon as I entered the store they welcomed me what great hospitality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was done in s timely fashion and they put the TV in a perfect spot

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cancellation issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Multiple appointments had to be rescheduled on geek squads behalf and mounting did not take place until a month later. However the technician that came to mount was on time and very efficient. Got everything all set up and cleaned and less than an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    JOB WELL DONE!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentleman did a fanstastic job in mounting the television. Professionalism at its finest. Nothing short of perfection. They cleaned up after themselves and everything was presentable.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Amazing Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing at what they do! They were fast and knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad hung my tv Mount kit to perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose “Danny” did a great job hanging my tv mount. This is the perfect mounting kit for my built in cabinet. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome Geek Squad workers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad workers who came were awesome! They were super helpful and went above and beyond to get everything set-up for us. Would highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Delighted with the finished effort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV for our family room in our home. We wanted it over the fireplace mantle, and agreed to get The Geek Squad to do the installation. They came when expected, and did a great job. They consulted us with options for the wiring trail, cleaned up, and left us very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    He installed it quickly and with no problems at al

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did an awesome job installing my TV and mounting it to the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    e.g mount my 98 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really happy with the e.g. that mount my tv they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad not only mounted both of the new TVs, they connected our sound bar, helped connect them to WiFi and out cable Boxes. They were very understanding of what we wanted with the tv mounting.. we had them mount our two 50” TVs next too each other just above our 75” tv. It was very important that the spacing was right due to the from door and The other tv. The gentleman who came were friendly, professional and very knowledgeable on everything from the mounting to WiFi signal. We have 5 TVs (3 going at all Times ) and they helped reconnect the TVs to their individual cable boxes and remotes. They also delivered the TVs when they arrived to install. Having the tech support saved us money and stress. They gave us a 2 hour window when we bought our TVs then they called to give us a 30 minute window for arrival. The communication and service was 10/10.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    It took very little time to lnstall everything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great setting up my new t.v. they cleaned up every little thing, made sure the cords were neatly tied up and made sure everything was working properly. They really knew what they were doing. Very satisfied.

    I would recommend this to a friend