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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38684 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 38,684 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very polite, knowledgeable and fast.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who came to my house were Mike and Ian. They were very polite and pleasant. They knew what they were doing. The install was quick and Ian made sure I new how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professionalism from crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was great and friendly. They were professional and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin arrived and went right to work. Very efficient and knew what he was doing. Explained options for the install. Then explained how to used TV, answering all my questions. Highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service they came out and got it done.. and done right!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job installing my tv. It looks great!! I’m so god I didn’t have to try to figure out how to mount a tv over my fireplace. It wouldn’t have ended well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad should work for NASA they are smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great, they installed my 65 inch t.v in a hard to reach spot perfectly very professional they should work for NASA they because they are so smart and saved me the hassle of going to pick it up and bringing it home and loading and off loading, doing all of that can be a nightmare so I am glad best buy took care of all that trouble. All I had to do was just lay here and best buy did all the foot work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Result

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phillip & Andrew were a good team. They measured and installed the in-wall speakers, pulled all of the cables, and routed then to the AVR. Lastly, they did a really clean tie-up of all of the cables. They were equally effective with installing the TV mount and hanging the TV, a 77" Sony Bravia. This is not easy, especially in existing construction. They were well organized and communicated professionally. And the end result is terrific. I look forward to having the two of then back for our additional TV purchase and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would Buy Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and sound. Fits beautifully in our Family Room. We Definately recommend this Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy Rocks!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt in the delivery very professional the warehouse sent me the wrong tv but they had no problem fixing the issue job well done

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad members were great! Came in and installed lickety split..

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect mounting from Best Buy & the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting was done perfectly and fast! I couldn’t have done any better! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung The Frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers listened to my request for television placement which left adequate space for our sound bar. Careful and thorough installation and setup of our new television was greatly appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad did amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quick and easy! Thank you! Love the new set up! Everyone was nice and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Profesional service i got my tv mounted in my wall as i asked so great service

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Would highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent, very knowledgeable and courteous. The job was great and the cleanup after the work was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for sunny spots

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved the first one so much we bought a 2nd. Our electrician bought the same model and so did my dad. Great clarity in locations with windows and lots of light.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Good job was done in a very professional manner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and they did what I wanted. I was amazed at how fast they were done with the whole thing. But then again I had installed the electrical outlet and ran cables in the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed our tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech’s mounted the tv, made sure it was level and connected! They were fast, efficient, courteous and tech’s worked well together!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a professional service from geek squad, they came on time and wall mounted my 75 inch tv within an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great mounting service for our Samsung 82 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They called in advance of coming and did a great job mounting our 82 inch TV. They explained everything thoroughly and we are very happy with our purchase and install.

    I would recommend this to a friend