Customer Ratings & Reviews

They let me know a day in advance when they would arrive then called when they were on the way. Arrived on time and got right to work! They ask where I wanted the TV mount, and TV and that’s where it went. Then they setup the TV from start to finish including showing me how to work the controls on the TV as well as the new things on the remote. Even removed all boxes. Nicest guys I’ve had in my home.

I can’t say enough about the great job the Geek Squad did in delivery of my products (75” TV, Large Media Cabinet and the mount to hang on the wall. They were courteous, knowledgeable and did an amazing job getting the mount up, tv mounted and putting together the cabinet. They set up everything and cleaned up too.! All I had to do was enjoy once they finished. Would definitely choose Geek Squad again, when needed!

The agents gave me a call when they were about 20 minutes away. When they arrived they immediately set to work hanging our new TV above our fireplace. They did an excellent job in about one tenth time it would have taken me with the help of a brother! Great Job! Definitely recommend Geek Squad for installations!

We had The Geek Squad mount a 55" TV for us this morning. The two men were prompt, polite and knew what they were doing. They noticed I had a Roku stick and just went ahead and plugged it in for me. I highly recommend the Geek Squad if you need a TV mounted on the wall. It only took them approximately a half hour.

They did an Awesome job looks perfect on my wall. It works really well beautiful picture amazing sound and I even got the sound bar to match the TV and they hooked everything up together for me. They were very fast. They were very friendly and did an amazing job. I would recommend them to everyone.

These guys were awesome. Mounted a 84 and 70 inch tv is two rooms for me. Very personal. We talked tech. Equipment. They were even helpful as I had ordered the wrong equipment but were willing to try to make it work to see(of course it didn’t) but it’s the fact that they did when they could have told me no and forced me to buy what they bought. I’ll definitely be using this service again in the future

I ordered this for the installation of my 65" Samsung TV I purchased. With the size and price paid, I did not want to try to be "The Expert". The experts arrived—two guys—and immediately ensured I was ready and had all the items needed for the install. They were not only knowledgeable but friendly and informative, too. Some of the items I purchased online were identified before installation as not being the best fit, and they offered alternate solutions that they were prepared for and had in their truck. Once installed, they ensured I understood how to connect the soundbar I purchased separately to the TV which input he used, and why. He showed my how to properly move/adjust the TV with the mount so as to not damage either and verified all my questions were answered before they left my property. They were truly entertaining, engaging, and a GREAT couple of guys that I got the opportunity to spend time with that afternoon! I would definitely order the Geek Squad again for major purchases, as they are much more than just load bearers of the equipment and delivery, they are technicians that come into your home with all the knowledge, that you didn't even know you might need to know! Talk about service with a smile! Picture to Prove it! Thanks so much, Best Buy and Geek Squad! See you again, soon!

When I read the reviews for the first time, I was a bit hesitant on having my TV mounted but didn’t want to do the service myself so I took the risk. I cannot put into words how please I am with the level of respect and expertise these guys brought to my home. They came on time, put on their shoe slippers, and I welcomed them in. I had already picked up my TV so I had everything waiting for them. We went over location of the TV and possible glare and then he marked the TV location with tape so I could visualize if the height was right. They also installed an in-wall power kit and ran an HDMI cable without me having to ask. (I did provide these items.) Before leaving, they asked if I had any questions, showed me the degrees of motion the mount had, and leveled the TV again to make sure it wasn’t crooked. Then they took the trash and left. I will NEVER trust any other proffesionals with my home! I cannot reccomend them enough! One thing to note- most of these bad reviews are because they opted for a third party company. Choose GeekSquad, you won’t regret it.

My install agents were very professional and knew exactly what they were doing. I’m not very savvy with installs, wall mounts etc. They really did an excellent job installing my devices and connecting everything along with hiding the wires etc. Absolutely love my set up now. Thank you to the professional agents Jesse and his team! Best Buy is lucky to have them.

Michael and his partner did a fabulous job! I told him I wanted it neat, with no cords showing. He had to go back to the store to get all he needed and it was worth it. He showed me how to use the tv, Apple TV, set up the soundbar and helped this senior citizen sign into the streaming apps. I was so focused on remembering everything he told me, I failed to offer them a gratuity and feel poorly about that. I’ve called and gone by the store to try to reach him, but no luck.

The guys removed an 18 year old plasma tv. Removed the old wall bracket. Removed many component wires from the wall. Installed the new movable wall bracket. Put the HDMI wires back into the wall. Hooked up and paired a DVD player, Roku, Firestick, and cable box. Left an optical sound cord to be hooked up to my Bose Lifestyle 38, which I haven’t been able to accomplish yet. The area was spotless when they left. They forgot their vacuum, which we were able to get back to them the next day. Happy so far.

I am so happy with Adam and Brandon's work. We could've never installed this TCL properly without their help. Super professional. Adam made calls to let us know how they were progressing and a more exact time they would arrive and they arrived on time. They were friendly and got straight to work. They measured carefully so the TV was centered perfectly and the right height. They made sure the TV would be at a viewing height that was comfortable with us. They showed us how the remote worked. Most importantly for me and why I bought the TV was for the art feature. If I ever need help from the geek squad I would request them. They were great!!

This is a good thing to have included when you buy a new tv, awesome techs come out to mount your tv for you worry free, very clean and professional. Definitely recommend.

Within 30 minutes, the geek squad had the tv mounted to the wall and ready to go. I will say it helps when you prep the area to be worked on. As you may see in the photos, the wires are visible in some photos and concealed in other photos. I ran the wires behind the drywall after the geek squad finished the basic install(it was not included in the mounting) I typically mount my tvs myself, but this was so simple, it saved me precious time and prevented unnecessary stress. I will definitely be taking advantage of this service if I upgrade any other TVs.

Excellent service from John W. and his Geek Squad installation team! They mounted and setup my TCL 85' TV, removed my old 85' TV and installed an in wall cable concealer kit (recommend for clean look mounting a TV). Friendly, patient, and professional installation. I would never have been able to do this installation myself. This is the 3rd big screen TV that John has installed in my house. I always receive excellent service from him and the Geek Squad installation teams!

Excellent and professional technical service. The technicians were personable and displayed excellent customer service. My tv looks do great mounted on the wall! Just Super!!

The installation squad arrived Friendly, knowledgeable, thorough, and Efficient. Excellent Customer Service❣️ Also assisted with Spectrum set up, speaking directly to Spectrum Customer service to resolve technical issues. The old tv haul away service definitely worth the extra fee.

The guys that did my install were extremely friendly knowledgeable and kind. I felt like they went out of the way to help me, show me more than required, and provide additional ideas for my set up. They even did a demo on my TV even though they didn't deliver it. It was much larger than the one it replaced so it took some getting used to. About a week later I have noticed that it seems slightly off level. After disagreement with my wife I pulled out a level and while extremely close it is ever so slightly off. Not that I could have probably done much better but I can't unsee it. Knowing that fixing it would just put more holes in my wall and be an overall nightmare I am fine with it for how slight it is. No one sees it but me. But overall the service was excellent and timely! Unfortunately my TV had weird holes in the back that prevented some of the ideas they had from being implemented because the brackets they had on hand would not work with the TV.

After almost two years, my mount that was not installed correctly ( anchors in studs) came out at one corner, so this time the geek squad came out and fixed that issue, and did a great job, the last time it was a sub contractor, I still had to pay for an install but now I know it’s done properly. Thanks

Amazing work from a solid and friendly team. I was going to hire a contractor to get the TV mounted but I do like the Geek Squad service and warranty so I decided to give them a try. They got my 77' OLED TV on with no issues and the thing looks just phenomenal. Highly recommended!