Customer Ratings & Reviews

After almost two years, my mount that was not installed correctly ( anchors in studs) came out at one corner, so this time the geek squad came out and fixed that issue, and did a great job, the last time it was a sub contractor, I still had to pay for an install but now I know it’s done properly. Thanks

Second home using Geek Squad services! Great service! The installers were knowledgeable, fast, and clean!

Mounted at 83inch OLED. Initially was going to hand myself, then the monster arrived. Decided at my age and hire a pro. Easy to schedule, two techs showed up within the 2 hr window. Professionally installed. Cleaned up and disposed of the packing materials.

Getting this service was great but trying to get info from the instore Geek Squad was pretty much none existent. We wanted info on how the wires would look and how they could be placed. Getting help from them was a disappointment, but our installers were great!! I would use this service again.

The agents that came out were very nice and did it so fast and efficiently definitely would recommend the service. It also wasn’t one of those awkward we have random people we don’t know mounting our TV moments they were very talkative and nice.

Amazing work from a solid and friendly team. I was going to hire a contractor to get the TV mounted but I do like the Geek Squad service and warranty so I decided to give them a try. They got my 77' OLED TV on with no issues and the thing looks just phenomenal. Highly recommended!

I didn't read the reviews before buying an 83" LG C3 OLED and I'm kind of glad. Even though it seems like high ratings for large TV installs, there are a lot of negative reviews with pics to prove it. But I was fortunate enough to have a very good crew. Positioning your TV is, in my opinion, the responsibility of purchaser and NOT the installation crew. I taped off the center of my media room and I also carefully measured the height of my center channel speaker and taped off the minimum height that the OLED should be at or above. I have a nice HT setup with a ton of electronics, so the reviews where the TV fell off the wall definitely worry me. I bought the heaviest duty Sanus wall mount though, so hopefully all will be ok for the time I own this and maybe even the next TV. I plan to leave the TV back against the wall when listening to 2-channel music and then pull it away (~30") when viewing a movie, NFL football game or a TV show. To be honest, I with the Sanus mount wasn't so jankie. You can move it around if you sneeze. It should be tighter and harder to twist or move it side-to-side. But that's not the Geek Squad's fault and could be adjustments on the stand itself to firm things up. I will look more into it. Anyway, the 36" height marked with blue tape and the center of my room taped onto my carpet were both met with precision. And I mean nearly exact precision. 36" were observed with a laser measure on either side of the OLED. I spent the day after moving in all of my racks, equipment and speakers and all lined up beautifully. I am happy with their professionalism and attention to detail. Thank you!

Excellent job! Have used Geek Squad for several in home TV mounts & always exceed expectations. Prompt, professional & wouldn’t use any other contractor! Thx for your expertise!

The agents mounted my TV quickly, efficiently, and were professional and polite. We had a great experience. We decided to buy a microwave from Best Buy and have geek squad install that as well.

i love best buy client from many years and till working on best deal each day i like the setup service best buy provide and i order this from other state to state delivery to mom and she end up very happy with the services guys and how easy and fast they install the tv i order for mom i am sure they do the best to conect the tv to internet cz mom dont have it . that was so nice . from them . the xplanaition for tv and all info they provide was great one. thanks BB

Bobby and Cody was on time. They completed the work in a timely manner and they also gave me suggestions for the other rooms on how to mount the TVs. They were so friendly and very professional.

The Geek Squad team arrived exactly on time a couple days after a major snow storm. That was impressive. They worked as a well oiled machine answering all my questions and removing my old set and installing a new mount and my new OLED TV. The best part was when they offered me a way to hide my power wire and cables by installing a kit behind and below my TV. I had never heard of this before and it looks great! They were in and out in an hour and the TV was up and running, the cable connection synced and they even vacuumed the floor. It was completed in time for me to host an eye popping Super Bowl gathering for a few friends the following weekend. Thanks Total Tech!

The techs were very professional and treated our TV with care. They were informative of what they were doing and were able to answer all questions.

The Geek Squad reps were very friendly and professional. They delivered/mount my LG C2 83” Oled TV. They also offered to setup my speakers and subwoofer. One can tell that they are knowledgeable about what they were doing in regards to the setups. The only reason a rated them four stars instead of five was because while one of the agents went to the van to get a tool/material the out-of-tv fell flat to the carpet. The agent was not attentive…after a closer look there was no physical damage to the tv…although it was a scary moment…hopefully the tv stays great as expected-thus, I’d torally recommend the total tech membership for such a large purchase

My experience with the installation team was amazing!!!! Tara and Johnathan were respectful, knowledgeable, and incredibly competent!!!!! I was so pleased with everything they did!!

I like this TV but was not quite as wowed it’s certainly a good tv but imho not better than the Hisense 75 U8K. Picture is good and TV body is sleek and thin. Not necessarily unhappy with it-just could be a bit better. Ive had Samsung QLEDs before and liked them—I dont think this “Neo” one is as good as 2017 version or LG OLED. But still a good tv if you get a good deal you will like it.

There were two guys that came out to mount and install my 85 inch TV. They were both personable and answered all my questions and did a very good job with their work.

The geek squad team was superb in delivering, communicating and mounting television in records time. Wasted no time in providing best customer experience! Thank you! Definitely recommend these services!

Installation was top notch and came out perfect. Time was taken to avoid messes. Attention to detail was key as installer took extra steps to make certain install went smoothly. Couldn’t be happier with results.

The service was a dream come true! I would never have attempted to mount the TV on my own. The tech took his time, consulted on placement, showed me how the mount works, made sure I was comfortable using the TV and even connected my soundbar. The service was totally worth the setup fee!