Customer Ratings & Reviews

The agents mounted my TV. Nice guys. Good job! Very quick!

The agents that mounted my tv did a fantastic job!

The TV works great and it was a wise choice buying the 60 inch Sony. Clear picture and beautiful color. Beats the LG that was replaced. Installation was accomplished by Geek Squad and we were up and running within minutes. Professional at all times.

Sean and Taylor were great, they mounted 2 televisions in a timely fashion. They were very polite and friendly.

Geek Squad mounted our tv to the wall and connected all of our devices and cables. We are very satisfied. They did a professional job.

The delivery a service tech crew was awesome , they knew exactly what to do and listened to our concerns and did a excellent job

Very helpful and knowledgeable guys. They found alternative options for setting it up.when they found.issues.with stud on wall

The set up crew made a fast and efficient install of the 70" gotta have it tv. They knew their stuff and helped sych our devices.

The techs were pros and finished. bhaithethe job on time.

My service was handled by personable professionals who didn't mind me saying things like "a little to the left...ok...a little to the right... perfect." Great overall service!

I got Samsung TV a month ago. My family and myself love it. We enjoy it a lot!

They did the mounting of our 75" TV well without any problem. They are very careful, particularly the foreman, John who is very meticulous on each details.

Great team for setup. They were great. Highly recommended.

They came and assessed the perfect place to hang the TVs for the level of the beds and couches, found all the studs, in and out in less than 30mins for multiple TVs

The team that came to install were true professionals. Very friendly and knowledgeable. Took care of the installation of 3 TVs and 2 cable management boxes in a record breaking time. Looking forward for them to come back and install my last 2!!!

NOVEMBER 2022- Hired Geek Squad to install LG 70" tv that was not purchased from Best Buy. The TV screen got broken during the process & a claim was initiated by the mgr at our local BB store. The wall mount was already on the wall over our fireplace. They just needed to remove the old TV & hang the 70". Our original TV was still fine and had been purchased.delivered, and installed by Geek Squad a few years ago. Fine job back then. Surely intended to keep the old tv & put it in a guest bedroom. In the process of Geek Squad removing the old TV, the screen got scratched ! During that process, I had gone outside to a storage bldg to get the stand for the old tv. When i came back in, I saw the scratches & mentioned them to Geek Squad installer. My comment got ignored. My security captured most of activity during their visit. There are videos of them using a hammer on the back of the new 70" tv. So, this claim has been ongoing since their visit on Nov 10,2022. I sent just a few of the security videos to the claim dept rep & never got a verification of herreceipt of them. I had probably 30 more to send, but didnt til I knew she was getting them AND HAVE STILL NOT GOTTEN THAT CONFIRMATION. Then a couple of days ago I got am email from the rep offering $100 for the “INCONVENIENCE” OF THE BUSTED NEW TV (Geek Squal rep’s word for it) and $100 for the scratches on our old tv. That older tv is at least watchable so we might be able to live with that $100. For 20 years Best Buy has been our favorite place. TVs, computers, printers, cell phones, just about EVERYTHING ! The day Geek Squad showed up, I had a brand new 70" for them to install and a perfectly fine 55" tv ( NOT SCRATCHED) in use in my living room. When Geek Squad left, because they evidently didn’t know how to reconnect the Dish TV coax to my original tv, their words were “Well, you’ll just have to watch your FireStick instead!” DVD player wasn’t reconnected either. I only expected for BestBuy to get me back to where I was when the Geek Squad showed up.

What a great job they did! They were kind and they were on time!

The agent mounted my TV and connected it to my debices. The agent was very helpful and arrived on time, he was very professional.

Friendly qualified agents and everything is organized and clean. 100% recommended.

Great service and made sure everything was perfect. Looks great and the installers really knew there stuff!