Customer Ratings & Reviews

The installers were very professional and polite and very knowledgeable too.

Best service call ive gad in years! Would definitely use service again!

The geek guy was very nice and neat! He was on time. And very friendly!

The service was great on point in on time outstanding

Outstanding customer service and extremely proficient and knowledgeable to make it perfect!

The two Geek Squad people that installed my 75 inch on wall above their heads did awesome!

install less than 30mins, perfectly hide all the wire behind the wall

I paid to have a 75 inch tv mounted and for geek squad service only to have them send 1 person out to mount my tv resulting in me having to help lift the tv due to him not being able to do it by himself. The person was nice but if I am paying for geek squad service they should have been prepared, I am not getting paid to install my own tv. An hour after my tv was mounted it stopped holding my tv upright and now it stays in a tilted position. Now someone has to come back out and fix it at an inconvenience to me and my work schedule because they couldn’t schedule a date that worked for me. I bought a tv, a mount, and paid for geek squad service altogether costing me $900+ only to be Highly dissatisfied, not spending anymore money at Best Buy due to it being such an inconvenience and no one making it right. I DO NOT RECOMMEND would give 0 stars if I could!

Geek Squad installation crew was Fantastic and knowledgeable

Great installer gone have them work for me again….

Mounted the TV and mount to my brick patio wall. Looks great. Now issues. Friendly and polite.

These guys are amazing. Product knowledge and expertise really shows. I use them religiously. Can't go wrong with these Geek's. Lol

The agents mounted my TV and connected all of my devices!

Geek (Philip) did a great job!!!!!!!!!!!!!!!!!!!!!! !!!!! Thanks

I should have installed this TV myself but a combination of the size and cost pushed me to hire the Geek Squad. Quite a mistake. We were moving into the house and I had a myriad of other deliveries and installations going on at the same time. The 2 installers came in and got right to work, I had purchased a soundbar and asked them to install that as well (50 bucks plus a 45 buck bracket). I said ok. The TV was installed, the soundbar was attached to the back of the TV but here's the kicker, they installed it facing the floor and because it was a tilt mount on the TV it faced back. Stupidity doesn't even begin to explain this. They quickly went through the remote with my wife without her having the opportunity to try for herself and see if there were any issues. Turns out the sound reverts to TV speaker over and over again and guess what because of the silly configuration those speakers are covered. When I called to complain, they said they would send the same guys out in a week to 10 days. No way. next tact, give me my money back for not installing this correctly. No, it is installed, correct? Installed but not correct!!! They finally gave us the money back for the soundbar install and bracket but that wasn't until the incident was escalated. So guess what, I ended up reinstalling 70 to 80 percent. I will never have the Geek Squad in this house again.

My tv was mounted on professionally and properly with sturdiness

Geek squad mounted my other tv in the bedroom, they did a great job.

They technicians from geek squad wete knowledgeable and friendly

On time and very very professional. Everything worked great

The agent exceeded all standards in connecting and installing my Tv!