Customer Ratings & Reviews

The agents started to measured the wall to center the installation of the tv and I asked them to mount the tv as high as the ceiling edge because I had to install a sound bar and they said okay. After the installation they said that they couldn't mounted any higher because of the studs. (I thught studs run vertical) now becasue they left it about 4-5 inches lower than where we wanted the sound bar covers the sensor of the remote and we're have difuclties using the control. Very disappointed about the mount especially paying $300. Now I gonna have to do it my self. We thought it was a lot of money but because we bought a nice tv we thought it was worth it for a professional installation. Not worse it if you can do it.

Heard they did the pull up test and it was perfect

Gregory and his partner did an outstanding job, very Satisfied

Ill start by they Left parts off of the mount and threw them away a bolt in bracket was not secured to tv just hanging in mount not attached asked them to put tv 6 inches above shelf so game system and sound bar would fit under mounted it 3 inches from shelf they threw away all extra parts to sonos mount so I cant put screw that fits in and attach my tv to mount refused to run hdmi cords or electric cords said it was a extra charge and I would need to purchase a kit from best buy first even though i had a kit from amazon and I would need to reschedule a install package again.. bad business all around

4 stars for good work the timing was off that’s why the 4 stars.

They were super professional and they answered all my questions

I love the mount it makes my room look so much better!

pretty neat and professional guys, well explained to set up the tv as well!

Geek squad did a great job and I couldn’t be happier, 2 thumbs up

Geek squad did an excellent job and were friendly and courteous

Professional service but the TV is crooked as seen in the picture.

The team that came to setup was fast and friendly.

Agent connected everything but left little to no cable management

I love my new TV and all of the apps that come along with it

The crew was fast,friendly, and hung the t.v. in record time

The two techs that showed up were totally inept. They flatly refused to install the TV on the wall and wouldn't listen to my instructions. They said they only had 30 minutes allotted to the job and that my TV could not be mounted. Despite my protests the tech attached the legs and left my 65 inch TV on my brand new dresser. He threw his tools around on the dresser with me cringing each time he did so. He left a huge hole in my wall and scratched my expensive dresser with his carelessness. I tried repeatedly to speak to someone at Best Buy but kept getting the run around. I was told that I couldn't get a refund until the end of the day and the status of the job was reported. End of day they classified the job as 'completed' which was a complete lie. 30 minutes? I paid for expert installation and did not get it at all. This experience was nothing like the previous two wall mounts done for me. The tech was rushed, rude, and careless with his tools he kept slamming on my new dresser. Never again. I am beyond frustrated that I didn't get what I paid for.

The agent did not really have all of the tools needed to mount my TV correctly and now it leans over and I have to use something behind it to have the tv level. He also broke the cover that hides the wires and had to use tie straps to keep it on. See below pictures.

Agents were knowledgeable and professional. Were finished quickly.

WOW great work it looks great and my wife I very happy.

Agent had great personality. Also great salesman. Convinced spouse to add on sound bar (SB) mount. Big mistake. TV mount installation was OK. Was planning to set the sound bar on a shelf below TV and run optical cable to it though the wall (existing channel used for HDMI to cable box). Agent told spouse use of sound bar mount would keep cable to sound bar out of sight - well, the wall channel also keeps cable out of sight. Now, while installing the SB mount the LG optical cable was crushed between the mount & TV mount (both mounts Rocketfish). So, optical connection didn't work. Agent told spouse "some LG TV models don't work with some LG sound bars." The sound bar and TV were purchased as a package deal recommend by Best Buy. So, the agent sold spouse HDMI cable to bypass optical problem (cable agent crushed). I'm hoping to return the SB mount and use an optical cable (through the wall) to SB on shelf. Challenge is agent took all the "extra" hardware for mounting TV so I don't know how to get around the spacers needed to just attach TV to TV mount only. I won't be using Geek Squad for future installs - I'll a friend to help me lift the set next time. Save a lot of aggravation and unnecessary expense. Oh, the SB mount doesn't hold SB in place, looks cheap and gets in way of adjusting TV. Oh, if there were any installation instructions for either SB or TV mount, those are gone with the agent, as well.