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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 38,670 reviews
  • Rated 5 out of 5 stars

    The biggest TV I ever heard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 75 inch TV flatscreen install the two guys brought it out very clean very professional. I brought everything including a table to set it all up and hook it up. They’ve been taking very long at all. They get a five star for me thank you Todd.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Samsung Screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the sales associate who was very knowledgeable about his TVs and was very honest with us to the installers that came out to install the TV in our home and the installers that came a second time because after a couple of weeks we decided we wanted our TV lowered everyone was so helpful and polite. And we are so happy and pleased with our purchase of a Samsung screen TV. Best purchase experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my 98 inch tv. I am very happy with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large TV mounted. Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs did a great job mounting my 85” TV. I purchased a specialty mount, not at Best Buy, and they did a great job familiarizing themselves with it and mounting accordingly. At one point they ran into an issue but worked through it and got the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    The “Best” Geek Squad Money Can “Buy”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional & installed my TV quickly. They cleaned up the area & provided a demonstration once the install was complete. They were very knowledgeable & experts.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad TV Mount Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that came to my house were professional, polite, and efficient. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jordan (I believe his name is) and one other arrived on time as scheduled to install and set up the 75 inch Samsung TV on a full motion wall mount above a fireplace. They were professional and efficient. We discussed the way we want the setup and they proceeded to do the installation. They ensured everything was working. They cleaned up and took the boxes and wrappings. They did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, we’re very professional. TV was set up. And made sure we understood how to use the TV and the different remote that we have. They linked it into our previous sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and super friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new tv, soundbar, wall mount etc and setup Geek Squad to deliver and install my new setup. They mounted the TV on the wall, attached the soundbar to the wall mount, installed a wall-through plug and it turned out perfectly. They also mounted my TV downstairs and I must say that they did a fantastic job and if they ran into any hiccups they would speak to me before continuing. What would have taken me a few hours to get everything setup they mounted and setup 2 TV's in less than 90 minutes. I would definitely recommend their services if you want to wall mount or anything else related to TV setups. I might have them come back and wire up my speakers downstairs through the walls. Great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install great, instore help not so much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting this service was great but trying to get info from the instore Geek Squad was pretty much none existent. We wanted info on how the wires would look and how they could be placed. Getting help from them was a disappointment, but our installers were great!! I would use this service again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of the installers were very courteous, mindful, and efficient at their job! Overall, the installation went qui kly and was flawless! Thanks guys!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Love.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whoever installed this did a stellar job! Not only that but he was professional and very nice. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad very Knowledgeable & quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great, except I need to call them back & have them lower my TV more, because of my disabilities it pains me to have to look up, I need the tv to be eye level. Other that that the two gentlemen that came were extremely knowledgeable & quick,I mean quick... ☺️ Thanks Geek Squad. Please be expecting a call from me. ☺️

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Excellent over the mantle install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast installation, friendly & knowledgeable team. I’m super satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad is Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install of my tv was super smooth and the technician was extremely helpful and knowledgeable. It was a great choice to use the geek squad for my tv wall install

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AMAZING TV INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two agents Rogelio and Peter did an amazing job they exceeded in all areas from start to finish they made the entire process to easy for me from the communication to the install itself was done so quickly and efficiently. When I purchase through best buy I hope to get these two again they are the type of technicians that make the total tech membership plan totally worth every penny .

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Review A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very good and set up my tv and all my channels. Very knowledgeable and friendly. Jesus and Parker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mounted Samsung done right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a wall mount because I was unsure of strength needed for a 50" TV, but it turned out we could use the existing mount, so we saved money there. Installation by Geek Squad rep was friendly and expeditious. Did all the settings for us in terms of best display for the room, and ensured all applications were working. Exemplary service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent contractor install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did an excellent job of mounting the TVs in my home. They would ask how high I wanted them mounted before they began the work. When they were done with the installation they spent time with me to make sure everything worked properly and that I understood how the remotes worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mounting service!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but amazing. A couple months prior, I bought a 75 inch tv along with a mount, but unfortunately the mount came later than Geek Squad. Luckily they already had one with them and of course, I purchased that as well. Like I mentioned earlier, the original mount I bought came after Geek Squad installed my 75 inch. So I decided to keep the original mount for my bedroom tv. I’ll admit before they left, John did notice a loose screw, which had me nervous for a moment, but he tightened it before leaving. Also, he took the time to explain to me how to use the mount that was used. That would make it two times Geek Squad has done an in home theater service for me and I love both the outcomes! John, thank you for helping my vision come to life in my home! It’s moments like these when a person should have cash on them to tip. I love both of my mounted TV’s!

    I would recommend this to a friend
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