Customers are positive about the Metropolis SE Case for iPad Pro 11" (Gen 5 /M4 chip)'s protective design, perfect fit, and sturdy build quality. Many appreciate the integrated stand, comfortable weight, and convenient Apple Pencil holder. However, some customers have reported issues with the auto sleep/wake function and the functionality of the magnetic on/off switch.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 149 reviews
Rated 4 out of 5 stars
Love this case but….
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Screen protector don’t fit in this case very well.
I would recommend this to a friend
Rated 5 out of 5 stars
Best Buy experience
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The staff was awesome giving options to my husband and I. Very patient, knowledgeable, professional, and courteous. We will always come back to Best Buy.
I would recommend this to a friend
Rated 5 out of 5 stars
iPad case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case for my IPad. Just what I needed for my iPad Pro
I would recommend this to a friend
Rated 5 out of 5 stars
Thanks
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Greatest device. It connected immediately to my TV.
I would recommend this to a friend
Rated 5 out of 5 stars
iPad Case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like it. I haven’t dropped the iPad so I don’t know how much it protects and I hope I never have to find out.
I would recommend this to a friend
Rated 5 out of 5 stars
Another great UAG product.
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Another great product from UAG. I've had several cases from UAG over the years for my iPad products and they never disappoint. Tough, dependable.
I would recommend this to a friend
Rated 3 out of 5 stars
Not exactly what I was looking for
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The way the case opens for propping open is kind of awkward. I'm probably going to be looking for another option.
No, I would not recommend this to a friend
Brand response from Urban Armor Gear Team
Posted .
Hello Jennifer! Thank you for taking the time to provide feedback on your recent experience with our product. We appreciate your insights and want to let you know that your comments have been forwarded to the appropriate team. Your valuable feedback helps us continue to improve and serve you better.
Thank you for helping us enhance the product. Please feel free to reach out if you have any further suggestions or concerns.
Pros mentioned:
Protection
Rated 3 out of 5 stars
Effective
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s effective for the required situation. Thank you.
I would recommend this to a friend
Rated 5 out of 5 stars
Great cover
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This cover has lasted through continual grandchildren use (and they’re not careful either). I will buy again when it’s time to upgrade.
I would recommend this to a friend
Rated 5 out of 5 stars
iPad case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Keeps my iPad safe. Made well and I feel it protects my iPad very nicely.
I would recommend this to a friend
Rated 1 out of 5 stars
Happy
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very respectful and professional. They were so fast, taking out and replacing my dryer. He gave some advice on how to operate my dryer. And also reminded me about the survey, I will be receiving . I will keep going back to Best Buy to purchase all my appliances.
I would recommend this to a friend
Rated 4 out of 5 stars
Good item
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good item ……… ……….. …………. ………… ……………. …………… …………..
I would recommend this to a friend
Rated 5 out of 5 stars
Review
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Price is fair! Durable and lightweight. Easy to install
I would recommend this to a friend
Cons mentioned:
Flap
Rated 2 out of 5 stars
I’m using anyway …
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Oh-no, Oh-no! Mag off switch doesn’t work with closure.
No, I would not recommend this to a friend
Brand response from Urban Armor Gear Team
Posted .
We're sorry to hear that you're encountering issues with your case. We're here to help you submit your claim and address any concerns you may have. Please reach out to our dedicated support team at [email protected] for further assistance. We look forward to resolving this matter for you as quickly as possible.
Rated 5 out of 5 stars
Great Product.
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
great accessory for my iPad Pro. Highly recommend this item.
I would recommend this to a friend
Cons mentioned:
Auto sleep/wake
Rated 1 out of 5 stars
Auto sleep/awake don’t work
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently purchased the UAG folio case, expecting it to offer both protection and functionality for my device. However, I am thoroughly disappointed with this product. The main issue is that the auto sleep/wake feature does not work at all. Despite following all instructions and troubleshooting steps, the case fails to put my device to sleep when closed and doesn’t wake it when opened. This is a fundamental feature for any folio case, and its failure is unacceptable. Additionally, the case is bulkier than anticipated and doesn’t fit as snugly as it should. I regret buying this case and would not recommend it to anyone looking for a reliable and functional folio case.
No, I would not recommend this to a friend
Brand response from Urban Armor Gear Team
Posted .
Hello! Thank you for purchasing a UAG product and we are sorry to hear that you're experiencing an issue with your case.
We are aware that a small number of customers are experiencing issues with the sleep/wake function with their new iPads. We have identified the issue and have product that works correctly with the sleep/wake function.
Please contact our customer service team at [email protected] to get a replacement case sent at no cost to you.
Rated 5 out of 5 stars
Review of Ipad
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This IPad does all my photo editing and music sequencing that I need. I do not need to use a personal computer. I also use the Organ app and it is not bad.
I would recommend this to a friend
Rated 5 out of 5 stars
Not bad
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works as it should. Nicer case overall. I prefer my apple case that was magnetic though.
I would recommend this to a friend
Rated 5 out of 5 stars
His
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great cover. Protects really well. It’s also very sturdy.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 2 out of 5 stars
Very Poorly designed
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
While this case does protect the iPad, the design is very cumbersome. Also, it is VERY unstable If you are using it to keep your iPad upright, the slightest vibration causes it to collapse. It is just about WORTHLESS
No, I would not recommend this to a friend
Brand response from Urban Armor Gear Team
Posted .
Hello! We are sorry to hear that you're experiencing an issue with your case.
We would love to assist you with submitting a claim for your case. Please reach out to our support team so that they can provide further assistance at [email protected]