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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 318 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers express satisfaction with the Plasma Series Protective Case's robust protection, convenient hand strap, and secure fit for their Surface Pro devices. Many appreciate the included stand and the case's overall durability, while some find it a bit bulky or expensive. Positive feedback frequently highlights ease of use and lightweight design. However, the price point is a recurring concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 318 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great case!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case may seem expensive on the surface- but if you do research for cases rugged (enough) with a back plate for a hand holder- you would be shocked at the lack of options. This is a great product- we ended up purchasing 5 for our team in the field to use. They love it because holding it through the hand holster is so much easier and ergonomic and has really avoided some nasty falls. Looks a lot more "official" too when on job sites and using the surface pen.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    sturdy and attractive case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my Surface Pro 6. I like it, because it is sturdy and attractive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed to protect surface from a 3 foot fall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed that my surface pro broke from a 3 foot fall in this case. I would strongly recommend against this product. I expected much better protection for spending 100 dollars.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Case quality, Fit, Hand strap

    Rated 5 out of 5 stars

    Love this case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy case and fits on the Surface Pro 6 beautifully. Accommodates the keyboard like they were meant to be together. the hand strap on the back of the case is a really nice feature and the stand presents the screen at an angle good for working. Keyboard can be detached easily - without disturbing the case. Handy corner elastic holds the keyboard in place

    I would recommend this to a friend
  • Pros mentioned:
    Hand strap, Protection, Stand

    Rated 5 out of 5 stars

    Awesome case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective cover with useful hand strap on the back plus a neck strap this thing is awesome. I've used the surface no from the very first model and every model since. And I don't know how I managed without this case its that awesome. And the stand works great sitting on my steering wheel. As I'm an I.T. guy and do most of my work out of my truck it sits nice and secure on my steering wheel. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit

    Rated 4 out of 5 stars

    Pros and Cons (For Me)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro's 1.) Nice Rugged (backside) case. 2.) The handle strap makes using Surface on the go simple and comfortable. 3.) Keeps Surface pen secure and easily accessable. 4.) Case Does not prevent most ports access. 5.) Cases is well alined with Ridded outside buttons (Power/Volume) 6.) Side Vents are placed to allow good Airflow for tempature control 7.) Very Secure Fit, Device will not fall out of Case 8.) Cosmeticly pairs very nice with Matte Black SurfacePro-7 and Black Keyboard. Cons 1.) The shoulder straps I recommend just tossing (To long to be compact, To wide to hide, Securing factor requires removal of device from case for release) 2.) (bungie loop?) For keeping the Keyboard as a cover is worthless. Recommend additional large rubber band or Elastic Band instead. 3.) Case makes connecting Power cable a game of skill/Chance. 4.) Stand of back of case, it works, but is unstable and has no locking in/out feature (loose hinge) 5.) Very Secure Fit, Offer words of caution when removing device, Screen with break before Device is released from Case. Over all, good Permanent Case. Could use some Improvements, (Home made modifications) Open faced, Not Weather proof.

    I would recommend this to a friend
  • Pros mentioned:
    Stand
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great way to complete the use of a surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the stand as a way to visually show people the tablet without having to worry about dropping it, it adds speed to what I'm doing, the kickstand works great, and I still have good access to ports and charging. Overall, it completes my surface purchase usability, without adding a ton of bulk to my daily carry.

    I would recommend this to a friend
  • Pros mentioned:
    Hand strap, Protection, Stand

    Rated 5 out of 5 stars

    Great protection for my tablet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the UAG because it provides great protection and it is very easily installed. It has a very nice handle on the back and it also has a stand so that it can support it self in an up right position. It also comes with a shoulder strap that you can put it while you are on the go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, Almost Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case will keep your SP6 protected, while the clear backing keeps the design of the 2-in-1 visible. This is UAG’s most feature packed case to date, light and non-bulky while still offering solid protection. The Surface Pen holder is in the perfect location, and is molded to house the stylus perfectly. The grip on the back side allows one to use the case in portrait or landscape orientation without worrying about dropping the case. While the shoulder strap adds to the portability of the SP. I refrained from giving this product 5 stars because you must rely on the case’s kickstand which has only one viewing angle, and by no means is compares to the flexibility of the kickstand SP6. Still, this is the best case on the market for all around protection of SP6, when used in conjunction with Microsoft’s Type Cover. I

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Hand strap, Protection

    Rated 5 out of 5 stars

    Great field the case for my tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great, fits perfect, a lot of protection, love the shoulder strap and hand hold, walked right into Best Buy had a assistant show me where they were I made the purchase, it was totally painless! Love my new case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect fit!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If only buying clothes were as easy as this! Perfect fit and already saved myself from a drop! No scuffs or scratches either!I do wish it were cheaper but I admit it’s definitely worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Hand strap, Protection

    Rated 5 out of 5 stars

    Durable Case for Surface Pro

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great and is very protective of my surface pro. The surface is my main computer at my work which sometimes requires a lot of travel and use outdoor touring buildings and what not. This case allows me to manipulate the surface in ways that is more accessible for me as well as for clients. The handle on the back is great for this. Although I barley use it, I can imagine the included strap might be useful for other occupations such as an architect or contractor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Added Protection at a Cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely provides some additional peace of mind, especially when allowing my daughter to play educational games in tablet mode. As other reviews have stated, the corner "strap" to keep the keyboard closed isn't the most secured so you definitely want to carry with your hand holding keyboard shut. It's also a shame that you lose the ability to attach the Microsoft Pen magnetically, but I suppose that is the price you pay for added durability for the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Hand strap, Protection

    Rated 5 out of 5 stars

    Great protection and utility.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case meets and exceeds my expectations. It covers the tablet portion of my surface pro 4. The velcro hand strap makes one handed use a breeze. Plus it has a shoulder strap for even more versatility. On the flip side it does not do anything to cover your keyboard but has a small strap in one corner that keeps your type cover in place when not in use. Overall very happy with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Hand strap
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Works for us

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this case because there are few alternative choices. It is very pricey though. I like the adjustable hand strap in back, and the shoulder strap. We needed these two items for outdoor estimating on our customer's vehicles. The only thing that doesn't work that great is the elastic corner strap that is supposed to hold the keyboard shut. Sometimes it gets knocked off and doesn't keep the keyboard closed.

    I would recommend this to a friend
  • Pros mentioned:
    Hand strap, Protection

    Rated 5 out of 5 stars

    Like an Otter Box for your Surface Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case, it has a handle on the back that allows me to grip it without using two hands and without pinching the sides. The shoulder strap can be rather helpful and useful too. I have not dropped it yet so I am not sure how protective it really is and to what extent, but I am willing to bet that it is better to have it than not to have it.

    I would recommend this to a friend
  • Pros mentioned:
    Hand strap, Protection

    Rated 5 out of 5 stars

    This case made to surface feel like a tablet.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a requirement if you have a surface. The case made it feel like a tablet, before it felt like a laptop. This thing offers protection but the handle on the case makes it feel like an ipad. The latch on the edge sucks, but not enough to take a full star.

    I would recommend this to a friend
  • Pros mentioned:
    Hand strap

    Rated 4 out of 5 stars

    Works with surface pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to keep my surface surface pro 4 safe as my son uses it for online kindergarten. Pros: pen holder, hand strap, carrying sling and cutouts for ports. Works with keyboard attached. Cons: no access to micro SD, prevents keyboard from being held in place magnetically and the elastic strap for holding the keyboard in place does not work well.

    I would recommend this to a friend
  • Pros mentioned:
    Hand strap, Protection

    Rated 4 out of 5 stars

    Protective Case for Microsoft Surface Pro 6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the sleek design of the Urban Armor Gear protective case for my MS Surface Pro 6. Feeling protected in case of an accident if dropped etc. The highlight of the case is the shoulder strap which makes carrying the tablet so much easier. Have also recommend to family/friends if purchasing any of the Surface Pro devices a UAG protective case is a must.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Stand

    Rated 5 out of 5 stars

    Great Protection for Light Weight Item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case to protect Surface Pro 6. Makes me more comfortable carrying it places were it could be damaged. Easy to install. Easy to carry. Good stand for viewing when using keyboard. Only complaint is that strap does not hold keyboard closed well when carrying the surface.

    I would recommend this to a friend
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