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Customer Ratings & Reviews

Ultimate Ears - MEGABOOM Wireless Bluetooth Speaker - Electric Blue-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 3948 reviews

96%
would recommend to a friend

Expert rating

Rating 4.3 out of 5 stars with 18 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 45 Reviews
  • Rating: 1 out of 5 stars

    Good luck with applying any updates

    Posted
    nkemp15
    • My Best Buy® Member

    Let me start by saying these speakers sound AMAZING! BUT they are the WORST if you regularly use more than one, or when you update them. Also, be prepared to return them at least once, the quality control at UE must be pretty terrible. I'm on number 5, yes, FIVE<<----!!! Having to return a faulty item every once in a while is a fact of life, but having to go through 5 of these is unacceptable. The first time I returned the device then went to Best Buy and bought another one. The second time I had an issue, I addressed it with UE directly. That is a HUGE mistake. UE took almost 6 months of my life that I will never get back. After writing multiple emails, then formal letters through U.S. mail, UE determined my speakers were non-fixable and had me ship them to their warehouse to be replaced. I have my new set, and I'm terrified whenever I see an update for them. If you've read this far, you're probably wondering why I'm on my 5th set. The batteries in these units are not very good quality. My very first Megaboom was exciting! I turned it on, played my first bit of music and was blown away by the quality of the sound. Then, the battery died. No problem, right? Wrong! The device didn't charge!! I don't know if it was a faulty USB connection, or a faulty battery. I replaced the cable first, but then determined it was the device. Fast forward to my second replacement, I bought an extra one to make a stereo pair. They worked very well together, albeit with lots of crackling if you play them around any other type of electronic device or anything with lots of metal (different issue that I've learned to live with). I got an update, so I updated both speakers. After updating, NEITHER speaker would connect to my phone! I did a factory reset of both speakers, repaired them multiple times, and I could never get them to connect to one another, nor my phone. This is where the 6 months of back and forth with UE came into play. After multiple support emails, phone calls, and a very nasty letter sent to Logitech (parent company of UE) I finally got authorization to send them back to be looked at. They had the speakers for a month. A MONTH! The techs at Logitech couldn't figure out the problem either, so they shipped two new speakers to me. My most recent problem with the speakers is that they will not update at all. I attempted three times to update one of them, and it wouldn't take. It kept telling me to plug into my computer and update manually. I don't have a PC, so I can't do that. Now I'm afraid to update them, so I'm going to keep the speakers running on outdated firmware. To back-track to UE's quality control, one of my speakers doesn't keep a charge. I have to charge it roughly three times longer than the other one, and I only use them together. I don't have enough patience to deal with UE, so I deal with it. (At least this one actually charges). So if you want to buy a Megaboom, don't attempt to update the firmware or you'll have a headache. Also, make sure you keep an eye on the performance of the batteries.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Keep looking- heed the negative reviews

    Posted
    nwkent25

    I purchased this speaker on 7/10/18. I received in 4 days later and straight out of the box, it would not charge. So I googled a fix to do a manufacturer reset and it worked ok for a few days. Then the app (which you must download to pair) wanted to update the speaker. And that was all she wrote. It would no longer pair or charge, no matter how many resets I did. This happened just one day after Best Buy's 15 day return policy. Of course, right? So I called ultimate ears and they did all of the stuff I already did and pronounced it defective and that they would send me a new one. That was on 8/3. Today is 8/16 and I have gotten nothing but the runaround from them . At first UE said they would send me a replacement and then I could send my old one back. A week goes by and I hadn't received anything from them so I emailed them back and they said that something had changed and I must first mail the speaker back and then they would issue a replacement and in 48 hours I would receive a return label. That was a week ago and I have yet to receive a label. I have emailed twice and heard nothing back. This speaker is awesome when it works but once it doesn't, you're pretty much on your own. I only got to use this speaker for one week before it went south. So I spent $200 on something that doesn't work and the company won't remedy. I knew I should have gone with BOSE. You should too.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    D.O.A. (Dead On Arrival)

    Posted
    AudioM
    • My Best Buy® Member

    Man, UE's quality has gone downhill fast. I bought a brand new Megaboom and the first thing I noticed when I opened the package is that the front rubber strip had smudges all over it (like someone with greasy hands had packed it). If you spend $200+ on a speaker, it shouldn't look like it was already used straight out of the box. Then I tried playing it but the battery critical light immediately came on. Then it died. So I let it charge for about 5 hours (the charging light showed it was charging). I unplugged it and pressed play on my phone. It started playing fine, but then SECONDS later, the battery critical light came back on. I packed it back into it's box and returned it. Such a shame. It looked great, sounded good, but quality control is obviously a major issue as many people seem to be having similar problems. I bought a JBL Charge 3 and while it doesn't seem to be as loud as the Megaboom, its sound quality is noticeably better. Oh yeah, it's still works (unlike the Megaboom). Really disappointed in you UE.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great sound till battery fails

    Posted
    DirtyBirdDora
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    UE Megaboom Bluetooth speaker was bought on September 2016. The speaker alerted that the battery was critically low and was not holding charge by July 2017. I bought the product replacement for $39.99. This is a known issue based on internet reviews and because product replacement price went up to $69.99 for the new replacement speaker. Maybe, I should have had Best Buy replace the bad battery for free with the original protection plan and not pay for the new speaker replacement protection plan? Also, make sure you check the prices of the speaker and warranty for that day of return. I was overcharged $40. I went back with online price printouts to reclaim the $40.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Customer Service!!!!!!

    Posted
    TheBone
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this speaker for our cottage - unfortunately ours showed up missing the USB cable - Ive read this to be an issue with a handfull of people - No big deal, i thought i would just contact UE direct to get an replacement rather than take it back to best buy - HOLY MACKERAL you would think that cable is made of gold!!!! After about 2.5 weeks of going back and forth with their so called "customer service" dept i gave up and just returned (but to be fair it takes them 3-5 days to reply to each email) - The sound and battery were great from what we tested but for the price range the customer service leaves a lot to be desired.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not last!

    Posted
    David
    • My Best Buy® Elite Member

    Purchased this less than 3 years ago. Have used it a total of 5 or 6 times and it now no longer holds a charge. When I plug it in now, the charging light goes on for a few seconds then stops. When I plug it into the wall and turn it on, I get a critical battery error. I have tried multiple adapters and cables with no luck. I contacted Ultimate Ears but was told it only has a 2 year warranty and they would do nothing. This thing cost $200 a few years ago but is now a worthless paperweight. Save your money and buy from a company that cares about their products.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I don't write reviews.

    Posted
    arabun
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This speaker is ok unless you want something loud, and functional. AS I said in the summary I never write reviews, but i made an exception this time. This speaker work good at low volume. You should read the reviews for the UE megaboom app in the google play store before buying. The on off feature or the equalizer in the app don't work. The battery life is bad, not unusual for this type of product, except the sound degrades even more at 75%. Also requires the stock charger for full charge. I used a random android charger and got 85% in 8 hour. I'm sure the sound would be better if you bought another one for $300 hahaha. Reviews of the app say they have trouble pairing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does NOT work with the UE Roll as of 12/2016

    Posted
    Bikerbud

    Actually, I like this device, but it was purchased to work with a UE Roll, which it did until the latest firmware update. Logitech decided to pull the rug out from under all the "mixed speaker" users. This device no longer works with the UE Roll. As for the Boom, buyer beware. Logitech can ruin your day with the next software release. I just spent a hour with their tech support. Conclusion: "Tough, you can't roll the update back and we're not changing it." Don't you hate it when a respected company leaves you out in the cold with an update and doesn't care.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Quality Control/ Charging Failure

    Posted
    speaker

    I thought it would be a good idea to buy this speaker due to the fact that it was on sale. The reviews sounded good, so I thought that I would give it a try. I could not have been more disappointed in this speaker. The charging port does not work, making the speaker worthless. I am disappointed in the quality control and product that UE has put out onto the market. Not only that, but I have other smaller speakers that are just as loud as this one for the fraction of the cost. Please do not waste your money on this speaker even if it is on sale.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not for the long haul

    Posted
    RobInCLT
    • My Best Buy® Elite Member

    I have purchased two Mega Booms in the past few years. The first one died and the battery cannot take a charges. Conveniently, the battery died outside of the warranty period. The other Mega Boom blew its speaker and sounds like crap. Based on this run rate, I expect the other UE bluetooth speaker my wife bought me will fail in the next several months. There is no way in this world I am ever going to buy another UE speaker. They dont last and UE doesnt stand behind their product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed in Best Buy

    Posted
    NICK
    • Verified PurchaserVerified Purchase

    Severely disappointed in Best Buy. I purchased a UE MEGABOOM a few weeks ago. The advertising from Best Buy said it was new. I received the speaker and compared the s/n number on the speaker to the container it came in and it was different!! When I looked closely at at the speaker I noticed there were finger prints on it and it looked used!! This item was used or refurbished. I can’t believe that a reputable place like Best Buy would do this. Extremely disappointed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great speaker but doesnt last

    Posted
    DirtTrackFan
    • My Best Buy® Member

    This speaker is really awesome for travel. It has great sound,long battery life,but after 7 months it shut down on me. I did a factory reset and it worked for a week and now will only work if plugged in but wont charge. I have read this is a regular issue with this speaker after about 6 months. Customer service replies back after 2 to 3 days but I cant find my receipt for warranty. Don't waste your money on this speaker

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Battery Recharging Issues

    Posted
    Lauri1450
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    In less than a month(bought April 27/first used April 28) and after 7 recharges it completely stopped saving energy. It was used only indoors and never went underwater. Sadly I can't return it or change it since the 14 day period expired and I didn't pay for the extra insurance trusting that Best Buy had sold me a good product. Never again. Pros: great sound.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Big Great Sound But Broke

    Posted
    Jerry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This speaker has great big sound thats sounds insanely amazing. It looks very nice, I was receiving a lot of compliments on its looks.But unfortunately it broke in a week, it would not power back on or would shut itself off. I do recommend buying an extended Best Buy warranty if you buy it. But since it broke I cannot recommend it!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good sound if it worked/Terrible customer service

    Posted
    MCColeman

    Speaker has great sound but we started experiencing charging issues soon after purchase. Began by only charging 50% after 24 hrs. Now after about a year of ownership will not hold a charge at all. Terrible customer service have attempted to contact customer service with no response. Go with Bose, better quality and they stand behind their product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great when it works

    Posted
    Chet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Used it successfully 3 or 4 times for approximately 2 hrs each time, worked great. After that it kept powering off after a few minutes, seemed like it wasn’t holding a charge. Worked fine while plugged in but then the speaker started cutting in and out. Bottom line it was probably defective, but I didn’t replace it with the same.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not meet expectations

    Posted
    BeachJammer001
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Initially, the product was great, so good I bought a second to sync them together. First run, was good, but difficult to sync, afterwards the original speakers sound became distorted. Thinking it was user error, went back to single speaker and the sound was awful. I returned both...will stick with the Bose from now on.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awesome sound but stopped charging

    Posted
    WillieWalnuts
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After only a month or so this unit no longer charges. I tried all the different ways to fix it to no avail. The speaker was awesome when it was working. But apparently this is a common issue and you're suppose to plugin and unplug the speaker 30 times to try and fix it. Considering how much this costs it should not have these issues.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product Stinks; Services is Worse

    Posted
    ljbeasley

    Bought one of these to use as a speakerphone. It doesn't work with my phone. The documentation is PALTRY, so I went to their web page, which was just as bad. Sent an inquiry to Support, which took 24 hours to acknowledge, and all they did was point me back to the same lame web page. I am returning it, and will avoid this company and its products forever more.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked for 3 days

    Posted
    Acker

    This has great sound quality. Has plenty of Boom for a party. Only problem is the battery will not charge. It worked for 3 days. Plugged in it still works. That's not the deal with an expensive portable speaker. I would not buy this. Customer service promised a new one and they were sending a confirming email that I have never received.

    No, I would not recommend this to a friend