Customers find value in LifeLock's comprehensive protection, especially its computer protection feature, which provides peace of mind in the face of prevalent cybersecurity threats. However, some customers express dissatisfaction with the auto-renewal policy, which charges $99.99 for the first year after the initial 60-day period.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
Rated 5 out of 5 stars
Protective
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely love how Life Lock keeps me updated on security issues. With all the cyber security issues out there. Life Lock stays on top of all the threats
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
Thank you for your feedback. We love hearing from our Norton and LifeLock customers!
Rated 1 out of 5 stars
WARNING: Credit card charged 25 days into trial
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Norton is not a company i can trust. After signing up for 60 day trial, they charged my card 25 days into the trial - not even after the 60 day period. Also they charged my card $365 instead of the $99 per year charge. I contacted them and they swiftly initiated a refund but it is very sneaky how they charge the card much before the trial is supposed to end. In their confirmation email the trial end date is front and center but the auto renewal charge date is hidden at the bottom of the email. You could miss it entirely. Anyways, disappointed the BB partners with such a sneaky company.
No, I would not recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
Thank you for raising this concern. This was a technical error that has been addressed in our systems. You should have received confirmation to your account email notifying you of the refund. We apologize for the inconvenience!
Rated 5 out of 5 stars
LifeLock is the Best Solution to Protect Youself
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently signed up for LifeLock Ultimate Plus Identity Theft Protection, and I am thrilled with the peace of mind it has provided. With so much of our lives online these days, I was increasingly concerned about my personal information being compromised. LifeLock Ultimate Plus has exceeded my expectations in terms of security and ease of use.
The first thing I appreciated was the comprehensive protection provided. They monitor everything from my social security number to my bank accounts and even my social media accounts. Any suspicious activity is immediately flagged and reported to me. I love feeling like someone is watching out for me, especially in such a vulnerable area as identity theft.
Another thing I really appreciate is the customer service. Anytime I have had a question or concern, they have been quick to respond and resolve any issues. It's clear that they truly care about their customers and take the responsibility of protecting our identities seriously.
Lastly, the ease of use of the service is fantastic. Once you set up your account, everything is automatic. They handle all of the monitoring and alert you as needed. It's great to have that level of protection without having to constantly monitor it yourself.
Overall, I would highly recommend LifeLock Ultimate Plus Identity Theft Protection. It has given me the peace of mind I was looking for and exceeded my expectations in terms of service and protection.
I would recommend this to a friend
Rated 5 out of 5 stars
Norton
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent
Excellent
Excellent Excellent
Excellent
E
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
We love the energy—thank you! So glad to hear Norton is delivering excellence all around. We appreciate your support!
Rated 5 out of 5 stars
Best buy is the best!!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Yes!! Best buy is the best for all your audio needs!
I would recommend this to a friend
Rated 5 out of 5 stars
Great Product
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Product will definitely shop again for my electronics needs
I would recommend this to a friend
Rated 3 out of 5 stars
Lame
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These programs and apps always break software and other necessary things needed for the computer to work properly, so I gave this to a friend. I guess he liked it; he never mentioned it ever again.
No, I would not recommend this to a friend
Brand response from Norton & LifeLock Product Expert
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Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time.
Rated 5 out of 5 stars
Amazing
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great product wouldnt change it for the world
I would recommend this to a friend
Rated 3 out of 5 stars
Maby i sinned up wrong.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
it's not at all what I expected had to pay 339. for the first year hasn't been 60 days auto-renew
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Best Buy Total Membership Perk 2:
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Its a Good add on / additional perk of being a Best Buy Total Membership.
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
Thank you for your feedback. We love hearing from our Norton customers!
Rated 5 out of 5 stars
Wonderful
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really enjoy the fact that I can rest for the fact that there is security with this product. The notifications always keep me up to date.
I would recommend this to a friend
Rated 5 out of 5 stars
Great data protection
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Every one needs computer protection from scammers.
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
Thank you for your feedback. We love hearing from our Norton customers!
Rated 1 out of 5 stars
Wish i could have tried but busy with headache
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I could give it a higher rating if i didnt have ppl constantly trying to make me look bad. They stole it and like 5 email accounts isk if thats an exaggerated amount but close if its over if of not by much
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
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Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Rated 1 out of 5 stars
WATCH FOR SCAMS
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This reviewer received promo considerations or sweepstakes entry for writing a review.
There is a scam right now. I received an email confirming my renewal of total ultimate antivirus AHx60xxxxxx for 514.71! Never ordered anything and wouldn't.
************scam alert!****************************************
No, I would not recommend this to a friend
Brand response from Norton & LifeLock Product Expert
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Hi Nana - Thanks for your review. Unfortunately, email scams of this type are very common. It’s actually what our products (LifeLock, Norton Genie) help protect you against. However, the scam isn’t FROM Norton, but typically from crooks on the internet. We don’t believe that warrants a 1-star review for our product, and would appreciate you revising your rating, ESPECIALLY if LifeLock helped identify this scam? Thanks - DWN
Rated 5 out of 5 stars
Awesome item
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the sound it provides & the quality of sound
I would recommend this to a friend
Rated 5 out of 5 stars
Amazing
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Life lock truly has been there for me time and time again wonderful people and service