Customer Ratings & Reviews

Straightforward design, easy to use, and reliable. All in all a good product. Drawback - proprietary software needed to program new components.

My logitech harmony started acting up, and I could not find any other remote to replace it that could do the same thing, then I found this one. it's probably the most expensive remote out there, but once it's set up, it's the best thing ever in my opinion. I really like it, and I have had it for a month or so. I have seen bad reviews about it because you need an expert to set it up for a fee, I totally understand the sentiment. That said, they are not designed to be set up by regular users like us commoners. As as I was told, and based on my own research, these are remotes that are used for big establishment with lots of TVs and other electronics that need to be controlled by a single remote. I took the dive knowing all of this. My advice, if you're only using a 3 equipment set up, it's best to use a regular universal remote like the insignia remote for 50 bucks from best buy, those worked really good as far as my experience. Overall, the remotes are the best at what they do, and if you have a best buy tech like the guys that I had, they will hook you up to your satisfaction. I really appreciate the geek squad guys expertise and professionalism, and so far I'm satisfied with the purchase.

It makes using multiple devices simple. I only wish the directions were more straight forward or had video assistance. Turning the beep off took two days of research lol

I was very happy with one remote that does it all. So much easier. The geek squad did everything and showed me how to use it. Very easy to use and extremely useful

Does most of what we need. Geek Squad installers were terrific

An excellent remote to control all of the devices in our entertainment center. Bright backlight to see function buttons at night and bright screen is great for navigating between devices.

Very expensive to purchase and program for the number of glitches we are having. The range is very limited and not as promised. Frequently loses connection with antenna which has to be moved. Definitely not worth the money or the RFD headaches.

Great Remote, except they are still unable to get it working for dish TV. I am giving them a month to see if they can get it to work. The reason I purchased the remote so I wouldn’t have to use two remotes to operate the TV.

remote is working fine, but charging base is not charging. geek squad found low battery on remote after being in charger for over a month, they charged remote in their truck in short period of time, and plugged power directly into remote temporarily and said get new charging base.

Solid piece of equipmet. Must be professionally set up. It cannot be done by you.

Very good piece of equipment! Expertly set up and serviced…

Easy to use, easy to charge. I wish the Salisbury, Maryland store offered this instead of cheap remotes that only work for a limited time.

This is a terrible remote recommended to me by Best Buy. only the geek squad can program it and the functions do not work. If I request Apple TV, I have to manually get up and turn some of the devices on. It is complicated and there are wires running to everything for no reason. I do not recommend this remote.

Not sure if to blame the remote or service! Was never told that it has to be an agent to reconnect my cable box after it was dropped.

Best Buy~ Love the remote "BUT" is fails over and over, staying connected to components via sensor needs IMPROVEMENT I have had issue after issue, same problem does not work ~ It turns on the components TV and Volume and that's it, Extremely FRUSTRED !!!!!!

Excellent! Great guys from the Geek Squad. Prompt efficient swrvice

This $600 universal remote is not as robust as its predecessor or the programming is flawed. I have another appointment for next Thursday to see if it can be made capable of preforming the basic functions of my entertainment system.

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Michael, our Geek Squad tech, was excellent at programming this remote.