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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 141 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the Moto e 32GB's price, camera quality, battery life, and ease of use. Many appreciate its ample storage and comfortable screen size. However, some users experienced issues with the phone's processing speed and text messaging functionality. Overall, the positive feedback on several key features outweighs the negative comments regarding performance and texting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 141 reviews
  • Rated 5 out of 5 stars

    HAPPY shopper

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, moves fast. I would highly recommend it to others. Bestbuy is really the nicest place to shop. You have easy returns, quick deliveries, so I am quite satisfied

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 4 out of 5 stars

    prepaid phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a slow start with some features not working however once it updated.. all is good.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Glad that everything works for you. Buds. I really hope you’ll enjoy using our Moto E 2020. If you ever need help, give us a holler or reach out to our Moto E 2020 online community: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. Thanks again for your support. - Mike MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works as intended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent battery life. Bought for a temp office phone and doing the trick

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Spartyparty, We're happy to see that this phone meets your expectation. You make us want to work harder and better. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    My Prepaid Verizon Moto e

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First; this purchase was a replacement upgrade for 5G service that the Verizon ZTE could only connect to 2G. The features if the Moto e are excellent with out question. Some software upgrades and personal addons (apps) will make a better Costumer Experience. Opinion: after weeks of use finding protective case & glass shield are kinda time intensive. The device is thin feeling in your hand and can be a little slow in processor speeds and apps change screen update and refresh. In summary this is one of the better prepaid Verizon devices I have experienced and would recommend to others. Draw back is that it is just a bit pricey when compared to other device(s), even the dual SIM prepaid, that have better price points and readily available protective device product. Best Buy could do a better product showing to offer protective products for device that are sold in store and online. One Stop Shoping & Customer Experience goes hand-in-hand. Other than that; we are just shoping at another whole sale warehouse. #monkihausstudioshdx (TM)

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for the recommendation, Mister. We value your input and encourage you to let us know more details about your experience with us. If you ever need anything, give us a holler or reach out to our Moto E online community: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en - Mike MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    M

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cellphone is perfect for me, a bit big 6.2”. It is ok. Easy to operate. Got a great sale on the cellphone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the G6 play, for one hundred dollars you can't beat it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Matt, Motorola would like to thank awesome customers like you for your amazing support! If you would like, you could join your fellow Moto E users on our online community: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en - Mike MotorolaMobility

  • Rated 5 out of 5 stars

    Perfect tablet, perfect transaction!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had several Samsung tablets. Most bought at Best Buy. I tried to "save money" and bought a less expensive brand on Amazon. Lasted a week lol! I came back to Best Buy and bought this Samsung. As always the tablet is perfect, no problems at all, and the transaction went smoothly! Best Buy had exactly what I was looking for. On top of it, when I bought it, it was full price. A few days after receiving it, it went on sale. Best Buy refunded the $30 difference! I won't be making the mistake of looking elsewhere or buying less expensive, crappy products again! Thank you Best Buy! I'll be back!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for this positive review, Mistyc80. Glad that you had a smooth transaction with BestBuy. If you're interested, we'd like to hear your story here on this Moto E community: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Moto e 32GB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The moto e works fine so far. It connected to all of my home electronics without a problem. It's almost like having a remote control in my hand wherever I go. I especially like the control that I have over my receiver. So far the only complaint I have is that there is not an available case for it. The case had to be ordered.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. air price. This phone is for my husband. It is easy to use and very well priced.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. No complaints for price. Fast running.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Love this phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel of the phone pretty good for price!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    awesome phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this phone. Remarkable battery life. Im still learning it but highly pleased so far. I would recommend this phone to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Loved it , just wanted to upgrade to 5g

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moto e with nice features , it's 4g , cast screen is available and has a great performance for the cheap price, Perfect for a budget

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, GreatBuy. Glad that you gave us a positive rating and you're satisfied with the phone's features and price. We'd like to hear your story and share it with the Moto E community: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. We love to hear you from there. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Moto Fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get a new phone plan and a wonderful device at the same time. it's so affordable and easy to use. The camera is great. I LOVE IT!!!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KatTeague, Thanks for purchasing our phone! Glad that you appreciate this phone's features. There are other features you would may explore. Would love to see your story and share it with other E users here: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. Love to hear from you there. -Jess MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great phone for the money. Nice clear images, great camera, nicely designed android phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Present

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my brother loves his new phone. He is getting used to taking pictures and can join in on Marco pole with family

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was a decent price and works great. I'm very happy with this purchase.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Moto, We're delighted to hear that you're happy with your purchase and with the phone's price. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. -Mitch MotorolaMobility

  • Rated 2 out of 5 stars

    Not a good brand

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the model nowadays just save up and get a latest phone their are good galaxy prepaid phones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great prepaid phone for the money. I have had no issues with the phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Glad that you like it and are enjoying the phone's specifications, Samsung. If you're interested, we'd like to hear your story and share it with other users on our official Motorola community page: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en - Mike MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the money. Had other brands in the past,Motorola seems to be the best so far overall.

    I would recommend this to a friend
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