Customer Ratings & Reviews
- Model:
- SMA125UZKVPP
- |
- SKU:
- 6460806
Customer reviews
Rating 4.2 out of 5 stars with 78 reviews
(78 customer reviews)Rating by feature
- Display Quality4.5
Rating 4.5 out of 5 stars
- Camera4.3
Rating 4.3 out of 5 stars
- Battery Life4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Samsung Galaxy A12 32GB Prepaid for its excellent camera quality, long battery life, and affordable price. Many appreciate its ease of use, making it suitable for beginners and seniors. Positive feedback also highlights the phone's useful features and sufficient storage, although expandable storage is recommended for extensive media use. Overall, the phone receives praise for offering good value for its cost.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
LAPTOP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LIKED THE LAPTOP I BOUGHT, ALSO I LIKED THE PHONE I BOUGHT
I would recommend this to a friendRated 5 out of 5 stars
Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service recommended anyone that want to buy on a budget
I would recommend this to a friendRated 5 out of 5 stars
Galaxy A12
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy wjth transaction on line & @ instore pick up !!!
I would recommend this to a friendRated 2 out of 5 stars
Lasted 7 months then broke
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was easy to register and easy to pay. Simple prepaid phone. I did enjoy the power button also being my biometric touch to unlock the phone. This phone lasted 7months then the screen stayed black. Did all the recommended troubleshooting but to no avail.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sorry I bought this phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has given me nothing but trouble since I bought it. Texting and receiving stopped, phone would tell me my SD card slipped out. Then that it was reinstalled. Phone did not work as a phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for sharing your experience with us. We apologize for the inconvenience that your Galaxy A12 stopped sending and receiving messages. The experience is not what we expect from our customers.
Here is a link that will help you address your issues in sending and receiving messages on your Galaxy A12: https://www.samsung.com/us/support/troubleshooting/TSG01001439/.
You can also this link for repair pricing: https://www.samsung.com/us/support/repair/pricing/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144184567
Have a great day.
Melardo
Rated 1 out of 5 stars
PHONE NOT UNIVERSAL UNLOCKED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this phone. It says on the review that " the phone in universal unlock" and can be used with all major us carrier. THAT'S A BIG LIE. THIS GALAXY A12 IS LOCK TO VERIZON.
No, I would not recommend this to a friendRated 2 out of 5 stars
could be better but works..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average phone, only had it about 2 months, don't have much downloaded on it except delivery and bank apps, yet it is slow at times.. shouldn't be that way on a newer phone
No, I would not recommend this to a friendRated 2 out of 5 stars
Not compatible with Straight Talk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone But it wasn't compatible with Straight Talk like the Best Buy rep said
I would recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold a defective phone and had to find out by going to Verizon and spending two hours to figure out why my phone stopped working. The lady named Bekah that handled my refund was amazing and she deserves five stars!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone stopped charging in one week. We have a parent on Hospice and do not have time to go to return it. Very overpriced junk. Do not buy. I will go tommorow to try and return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DHolloway!
Thank you for reaching out to us. We apologize for the inconvenience if your Samsung Galaxy A12 stopped charging, and I know how important it is for you to use it every day. The experience is not what we expect from our customers.
Here is a link that will help you troubleshoot your phone that is not charging: https://www.samsung.com/us/support/troubleshooting/TSG01001573/.
For warranty information, kindly click this link: https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty.
And for repair pricing, kindly click this link: https://www.samsung.com/us/support/repair/pricing/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144181451
Have a great day.
Melardo
Rated 1 out of 5 stars
okay
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is garbage and is nothing cool to use. I don’t recommend it
No, I would not recommend this to a friend- Pros mentioned:Camera quality
Rated 5 out of 5 stars
Nice inexpensive phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this phone for a friend. They wanted an inexpensive phone but decent quality. Display is good quality and phone takes nice pictures. Added a microSD card so that they had plenty of room for pictures and video, saving the phone memory for apps and such. They are very pleased with the phone and would highly recommend.
I would recommend this to a friend - Pros mentioned:Battery life, Camera quality
Rated 5 out of 5 stars
Just right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is just what my husband wanted. He likes the battery and camera.
I would recommend this to a friend - Pros mentioned:Camera quality
Rated 5 out of 5 stars
Very pleased switching from an older iphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this phone! It's working great, has great features, pretty nice camera and overall very pleased. Switched from an older iphone.
I would recommend this to a friend Rated 5 out of 5 stars
Does the Job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an android phone 4 or 5 years old, decided to buy a new one with all the latest software. I only need the basics: phone, email, and web surfing. I don't need to download a lot of apps, watch movies or play games. I did watch a video on an ebike I may buy and it ran fine. Have yet to use camera.
I would recommend this to a friendRated 4 out of 5 stars
phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.happy with phone wished volume was louder. Have to put it on speaker phone to hear
I would recommend this to a friend- Cons mentioned:Speed
Rated 2 out of 5 stars
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had J3 and it was better. The phone is slaw and hard to talk without hearing echo
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Notnow!
Thank you for purchasing Samsung Galaxy A12 and leaving a review. We appreciate you sharing your experience with us. We apologize for the inconvenience that you have experienced whenever your device is slow and you are hearing an echo when you talk. Let me help. Sharing with you this very helpful link on how to keep your Galaxy phone from slowing down:
https://www.samsung.com/us/support/answer/ANS00078985/
Also, another link that might cause your phone from slowing down are the apps on your phone. You may clear the app cache: https://www.samsung.com/us/support/answer/ANS00077611/
This software update link to update your Galaxy phone is also essential so that your phone can keep things running smoothly. https://www.samsung.com/us/support/answer/ANS00077582/
For additional assistance, I am including the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144208519
Thank you for choosing Samsung!
-Remie
Rated 1 out of 5 stars
Microphone stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone stopped working. Where do I go to get a warranty replacement?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AllOutOfGum. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Verizon Prepaid - Samsung Galaxy A12. Here are some links that might help you out with the microphone and for the warranty. ^Charles
Microphone issues with galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001249/
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
REPAIR PRICING LINK https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144287335
Have a great day.
^Charles


