Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,626 reviews
Rated 5 out of 5 stars
The technician was simply fantastic!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The technician arrived as scheduled, he was professional, courteous, and very polite. When he entered my home he was wearing little booties on his shoes to protect my carpeting. That blew me away.
He explained what he was going to do and told me to sit back and relax.
Before he left he checked everything to make sure my television and DVD was working correctly.
Thank you geek squad!
I would recommend this to a friend
Pros mentioned:
Connectivity
Rated 5 out of 5 stars
Geek squad hooked up my sound bar.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Technician hooked up my internet and ROKU and cleaned up the wiring mess.
I would recommend this to a friend
Rated 5 out of 5 stars
Dashcam front and back
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Did a great job no wires at all, and showed me how to use it. But might have to show me again
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad: A+ + + + + + +
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I can't say enough good things about the Geek Squad. They totally know what they're doing. They clean up after themselves, leaving everything nice and neat... as you can see by the photo.. They're always on time. Their techs are always personable. I can't ask for more.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek squad is the BEST!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The technicians were fast, friendly, knowledgeable, and professional!
I would recommend this to a friend
Rated 5 out of 5 stars
Quick and Easy
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Tech was on time and the setup was quick. He also gave me a quick tutorial on use of the dvd player. Very nice, good value
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad mounted and programmed new tvs
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These guys were amazing! Efficient and extremely knowledgeable
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad hook up my Roku in 30min to both tvs
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They did a wonderful job. I will always have the Geek Squad. They answered every questions need to known
I would recommend this to a friend
Rated 5 out of 5 stars
I love the Geek Squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent service from Ryan. Prompt, courteous, very patient. Took time to explain and teach me how to use tv.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad installed home theater system - great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought the $199 Tech package and it has been a wonderful first-year value. They removed an old and delivered a new 18 cu-ft refrigerator. They removed a large projector tv console and then assembled my new console stand, installed a wall mount, and set up a Sony 77" OLED tv, a Sony A/V receiver, a Sony BD/BVD player, and my Uverse STB and did all the necessary wiring, software upgrades, and testing. They were knowledgeable, competent, and neat. They were also amenable to my insistence that cables and wiring be tied with wire ties so the installation was neat and tidy.
This review is from Add-On Video Device Setup
I would recommend this to a friend
Rated 5 out of 5 stars
Install DVD player
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The technician was prompt and very professional. A job done very well
I would recommend this to a friend
Rated 5 out of 5 stars
Onsite Video Device Set up
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Set up TV with mount and sonos arc sound bar 5.1. Very professional and nicely done. Well work it. They cleaned up. Discussed what they would do and asked for input. Explained how to use it afetr they were finished. Great sound from excellent speaker arrangement and chose color and placment to belnd with my decor and it looks and sounds fabulous
I would recommend this to a friend
Rated 5 out of 5 stars
Epson SilverFlex® Ultra ALR Screen 120 inch
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My BB Agent Jimmy did a sensational job with this installation. He made sure it was done perfectly. Can’t say enough for his expertise, professionalism, communication and advice. Thank you Jimmy.
The Epson ALR screen paired with my LS800 projector is just an incredible setup and I highly recommend you get the Epson screen to go with the LS800.
I would recommend this to a friend
Rated 5 out of 5 stars
Shawnee
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Bestbuy team mounted my “98” tv in my theater room and my “85” tv in my family room. They did an awesome job and connected my devices.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad installed ROKU
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very helpful and explained how to use the Roku that I purchased at the store.
I would recommend this to a friend
Rated 5 out of 5 stars
Less than 20 minutes to set-up
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love how efficient these geek squad members can set up the tv mount. I love it and I no longer worry about someone knocking the tv over. If you think your tv is not safe waiting for the day it crashes to the floor try the wall mount and discover what peace of mind feels like.
Charles Dickinson
I would recommend this to a friend
Rated 5 out of 5 stars
Professional
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Chris and his associates set up my Sony 55”oled tv program and set up my sound bar All three worked great together Hats off to all three and Best Buy
I would recommend this to a friend
Rated 5 out of 5 stars
Geek squad installed our new theater system
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The tech’s were very friendly and proficient during the installation. We were very pleased with the process and the Samsung tv
This review is from Add-On Video Device Setup
I would recommend this to a friend
Rated 5 out of 5 stars
Ring Doorbell 3
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Fixed an issue with the ring doorbell. Very quick. Went over a things to make sure everything was working correctly.
I would recommend this to a friend
Rated 5 out of 5 stars
Vcr and mesh installed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Connected my vcr perfectly and checked out everything to make sure it all worked. Also installed a mesh which is great. Internet works great everywhere in and out of house