Customer Ratings & Reviews

Geek squad total tech service is one of the best in home service agreements I have ever purchased. Always outstanding outcome for any install, knowledgeable, courteous, and efficient.

The technician was exemplary of GEEK SQUAD service. He was knowledgeable, efficient, and caring. He insured we were completely able to use our new item!!

the service was on time and all devices were connected. great job

I am very pleased with the setup of my VCR. Excellent job! It’s great to know that you’re there when VCRs are not that common anymore.

The technician set up my Apple TV box to my Samsung TV and got the DirtVision app for us to easily access and he was very patient!!

Pedro was technically very sound, not a pun! He helped me with the installation of two Roku modules on my Samsung Smart televisions without an issue. He was ver adapt to his service job while being very mannerly & courteous to me as the customer. He was able to complete this task in less than an hour. I appreciated Best Buy’s assistance in scheduling this job.

On time, friendly & knowledgeable service. Set-up was quick and explained everything.

The young man did a great job installing my Tablo and helping understand how everything works.

My Geek Squad rep came out promptly & installed my new Blu-Ray DVD player (upgraded replacement). He recommended a new TV to take advantage of the improved Blu-Ray. Recommended.

Service personnel were very professional and explained all work being done. They also ran thru the entire ser-up and instructed me along the way. They also did a product demostratatiion with me.

The agent connected my TV to Internet service provider did a good and efficient job

Jazz and Harris did an excellent job installing the new Roku equipment on two televisions and getting our garage opener on line. Neither my husband nor I could have done this alone. I’m so happy I had excellent service and I will certainly refer them to others.

Andre and Max were PHENOMENAL. They arrived when promised; were respectful of our home; polite; very communicative; explained everything at my level; did not rush explanations; ensured install worked properly when done and made sure we were happy with the results. This is the type of service that will keep me coming back to Best Buy. If I owned a business, I would be thrilled to have people like Andre and Max working working there. Best Buy you’ve got two really great employees in these two gentlemen.

I cannot adequately express how impressed I was at the knowledge the Geek Squad has, the professionalism with which I was treated, and the time they took to explain the use of everything. I am definitely technologically challenged, and the patiently made sure I was comfortable with everything before they left. The 2 technicians who visited me deserve kudos and a raise for all of the hard work they do every day!

the agents mounted my tv and connected it to all my devices

Jacob was very helpful considerate and friendly. He hunted down everything he could to find out how to get all the equipment my husband wanted link together to work the way my husband wanted it to. To say Jacob made my life easier I'd an understatement!!! Good work Jacob and Thank You very much.

DId a great job helping me set up my playstation and showing me what to do

Fast, careful, and professional. Instructions on use were clear. Very pleased!

He installed my dvd player, and I was able to purchase a part I needed from him so I didn’t need to go back to the store .

Great people. Personable and knpwledgeable professionally.