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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2628 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 2,628 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great technician! He took care of everything and more!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Device setup

    Rated 5 out of 5 stars

    Geek squad fixed it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted it and fixed it with all my devices

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diligently and carefully the Squad installed my new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough, Knowledgeable & Patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is a solid investment for Sr's who are upgrading their home office or entertainment systems with the latest technology. After purchasing a universal remote and Hub, our Geek Squad agent was thoroughly knowledgeable when it came to integrating our current entertainment system with one remote. They showed great patience, answering all of our questions and took the time to have us step through the process of moving from TV to CD to Music to on-line I pad integration. Great value!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the best. Great install. Great question an

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best. Hands down great installation Great explanation. All questions answered very hands-on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did it again beautifully!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek did a good job connecting my TV and the mess of wires in the living room, but, it took another visit to get the bedroom one done. On the second visit which I didn't mind having to wait for the extra parts to arrive in the mail. I have used Geek Squad for years here in GA and in California and have had excellent service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Professional installation of Tv but one crucial st

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician hooked everything up without a flaw. TV and soundbar work great. However in future technicians should check to assure all joeys are still networked with main hopper. One is still not working after TV installed. They have to be checked anytime the main tv to the hopper is changed. A lesson for Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First class

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great group of guys, who were very professional and knowledgeable about there jobs. They shared information on other products that may enhance my overall system. They were fast on a job I thought would take most of the morning. They took their time showing me how to operate all of my tvs and didn't leave until I had a clear understanding.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad guys ROCK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad were able to set up my home TV system in no time flat :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Associates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad helped us out getting our New TV and antenna set up. And we are happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was able to to fix all our issues in a very professional way.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Video installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome installation techs. Professional and knowledgeable. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two agents working on my home theater set up (11 year old non smart tv) to see if we could get the Roku working with the entire home theater so I could get surround sound. It took a couple of hours, some head scratching and talking out loud by the agents but they figured it out. As a result I was able to "cut the cord" with Spectrum and am saving roughly $60 a month. So the money that I was charged for the Geek Squad service will pay for itself in less than 2 months. Both agents were very professional and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Graet Service from TOP agent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped set up Apple Tv with my universal Remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Device Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2 Geek Swuad members arrived on time, gave me some good advice about my purchases and had them working in minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lino was very very knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent determined what needed to be done and very quickly did the installation. He then determined that because we have a home theater setup the sound through Amazon Fire TV Stick would not go through our receiver. He told us we needed to get a newer version of Apple device and then everything would go through this way and we would have sound. He didn't know for sure if we would still need the Fire Stick but we left it plugged into the projector just in case! Overall a great experience with Geek Squad this time around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dynomite Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad set-up experience was fantastic! Chris is a genius. He had my TV, wifi, and all related gear hooked up and operating perfectly in no time. He was excellent at explaining all that he was doing which made both my wife and me comfortable with all our new gear. A superb service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, knowledgeable, professional, patient with my questions, personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed channels on my tv so we could receive college football games. It was a very difficult process but the team was very diligent to see the process through. They were very professional and very courteous. I would reccommend their services to all of my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JORDAN & MATTHEW ARE #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jordan and Matthew were simply the best. They called ahead of time to confirm appt. When they arrived they were so nice. They got right to work and did an excellent job on the tvs. But, the most impressive thing was the following. My Mama is 96 years young. She is very up to date and not your typical 96 yr old. They took the time to teach her how to use the new system. At one time Matthew was down on one knee by her chair explaining the remote to her. They were just the sweetest and kindest to my Mama and myself. It was precious how kind they were to take the time with her. I have told all my friends and so has she. We recommend The Geek Squad to all. We called because my sister raved about Jordan and Matthew when they did her house. Thanks again guys!!

    I would recommend this to a friend
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