Customer Ratings & Reviews

Christian and Antonio were great.told us what we Needed helped us purchase new tv and sound bar. They were very professional and knowledgeable.came another day to put up tv and Sound bar .all went well they answered questions we had.great service.thanks soooo much guys.

EXCELLENT SERVICE..ON TIME..POLITE...QUICK..DID NOT MAKE A MESS...

The technician was courteous, patient and answered all our questions. He is another reason we buy at BB

They were very kind explain very well I feel comfortable with them because I’m not very good with this kind of stuff and they very patient teach me and I really appreciate them I would highly recommend to either i’m so glad have this kind of service. it very saw my problem. they are so professional also. and thank you again.

Excellent service! Chris was so helpful and knowledgeable!

Mahindra was excellent. He called early to confirm the appointment and arrived on time. He was extremely polite, and set up the 3 port HDMI quickly. During the installation, he walked me through the process, and answered any questions I had. He also had me switch between the devices, so that I was confident that I could use the product easily. he was very patient.

I love this new Roku video app, I should have gotten rid of cable a long time ago! The technician was pleasant, professional, and the installation in adequate time frame.

Jordan and Matthew were simply the best. They called ahead of time to confirm appt. When they arrived they were so nice. They got right to work and did an excellent job on the tvs. But, the most impressive thing was the following. My Mama is 96 years young. She is very up to date and not your typical 96 yr old. They took the time to teach her how to use the new system. At one time Matthew was down on one knee by her chair explaining the remote to her. They were just the sweetest and kindest to my Mama and myself. It was precious how kind they were to take the time with her. I have told all my friends and so has she. We recommend The Geek Squad to all. We called because my sister raved about Jordan and Matthew when they did her house. Thanks again guys!!

The technician was extremely patient and knowledgeable. He took time to explain each step of the process in getting to the results we were wanting. He showed us the connections that were needed and the cables with their various names of the kinds of terminals. He was never condescending of our low level of technical knowledge.

Austin was awesome!!! He was punctual, professional and patience with explaining everything. What an incredible young man!!!

They came in and installed everything I bought and it looks great! If I had installed it it wouldn't have come out looking as good so I'm very happy with the end result. They were quick, courteous and went out of their way to ensure I was completely happy with the work land explained it all to me so that I understood how to usey new equipment.

We are more than pleased with the results of our request for a reset of our TV and computer set up. I tried for days to get our system set up, but it was not as easy as it looked. The person they sent to help us out was very friendly and he had us up and running within an hour. I now know that people make a living doing what I can't.

Geek Squad installed our Smart Blu-ray dvd player and a VCR to our old tv set. Ended up having to make a second appointment (no charge) to complete the set up of the dvd player because we didn't have the tv remote control to change the settings on the tv. We could get the picture, but no sound. I was able to schedule a second appointment once I got the tv remote control replacement in hand. Geek Squad changed the setting with the tv remote control and we now have sound for the dvd player. Very satisfied with the work Max did.

Absolutely professional and knowledgeable! Very prompt on time with a call ahead to ensure tech visit went well. Will not hesitate to use them in the future when needed!

I’m very happy with the appointment for installation of streaming and ROKU tv setup. Two technicians arrived on time, and were very knowledgeable and thorough as they quickly identified each step that was required for the completion of the change to streaming services,

Outstanding service by Thompson! Great equipment and quick installation and training. Thanks, SRJ

The agent had been here before & also was well prepared. Another agent had also been here in the past & he had communicated what he had done prior to his arrival. After explaining our frustration with efforts of trying to sync everything was not working. He understood & immediately starting the synchronization process going slowly & step by step so we thoroughly understood. When he finished it was completed. It also allowed us to be able to manage troubleshooting in the future. The agent communicated on our limited technology level. He was professional & respectful. If we ever need this type of service again I would request him. Sincerely

Matthew contacted me in advance, arrived as scheduled and was excellent. His knowledge and patience with working through solutions was amazing. He explained everything and went the extra mile to provide outstanding customer service.

I had the pleasure to have Maxwell and Cam come to my home and help me set up my new Firestick 4. These gentleman are truly the best you can have in helping you with your needs and any additional help needed. I had to the pleasure of having Cam come previously as well and didn’t realize i could have written aboout the excellent experience i had previously. This time maxwell and cam united are truly amazing! Thank you so much!

The Geek Squad is a solid investment for Sr's who are upgrading their home office or entertainment systems with the latest technology. After purchasing a universal remote and Hub, our Geek Squad agent was thoroughly knowledgeable when it came to integrating our current entertainment system with one remote. They showed great patience, answering all of our questions and took the time to have us step through the process of moving from TV to CD to Music to on-line I pad integration. Great value!!