Customer Ratings & Reviews

Maury and ty were very patient with us. We are seniors and not very techy. They trained us and gave us an orientation on how to stream. They taught us how to obtain apps and set up for You Tube TV. Also they gave us knowledge of how to use Alexa. They are both very professional Geek Squad members. We were very fortunate to have them.

I was very pleased with the team you sent. They were pleasant, professional and knowledegable. Also they were accomodating and fun to work with.

Curt and Damian could not have been more professional, knowledgeable, patient and kind. Their expertise is incredible. They were so efficient and patient and worked so well together that all our TVs were set up and moved in no time. They took us through how to navigate each one. Just incredible the service they provided. These 2 are KEEPERS and such a valuable asset to Best Buy.

We attempted to set up our smart TV ourselves. Well, that didn't work out. Made an appt with Geek Squad and Voila! Fixed in no time. The technician was courteous, professional, and knowledgeable. Who could ask for more? I'm happy.

I really appreciate the help Geek Squad tech gave me when he set up my new laptop and patiently explained everything to me as he added each function. He was very knowledgeable and saved me a lot of frustration by doing this for me in the convenience of my home. Thank you very much!

The techs did a great job on finding and correcting the problem The scheduling was a nightmare No problems Appointed one time thru scheduling. No one shows up Gave times when appointment made. Never correct Just a shitshow

The service guy sent to install the Amazon fire stick was such a very nice, helpful guy. He was very accomodating in all our questions and clarifications.

Desmond was clear, competent and professional. He recognized our special need, as seniors, for explanation, making sure we understood each direction. I would suggest one improvement for future training. Add hard copy instructions for seniors about how to use the installed device.

Our service representative was courteous, knowledgeable, and punctual. We were very pleased.

The agents troubleshooted the hook up with our new TV. The replaced the items necessary fir it to function properly and gave me some additional tips on some pretty cool functions I wasn't even aware of.

they were very helpful and congenial.They took care of everything that I requested. got Netflix back on the internet. they used the Roku and now I have many more stations on my antenna tv and the picture on my tv is so much better. I was really pleased.

The agent disconnected my other devices, and set us up for tv only. He was extremely courteous and helpful with his advice. Before he left our home, he told us we could have a no-cost review and pricing to reset our other electronic devices and he would notify Best Buy to arrange the consult. We have not heard from Best Buy.

My two guys, Travis and Alex, were amazing. They had infinite patience with both my lack of any tech knowledge as well as the size of our property and the spread out buildings. I can not say how happy I was with their knowledge and service. 15 on a scale of 10.

The Roku on my TV had quit working, and I'd only had it for about six months. Geek Squad sent out a tech who was useless, said it was defective and I had to buy a new one. I went into the store, bought a new one and scheduled a service call to have it set up. The tech who came out then was excellent (Ireneusz, also known as "Eric"). He was personable, very knowledgeable, engaging, and got to work immediately. At once he said there was nothing wrong with the original device; the remote just needed cleaning. I had him install and set up the new one anyway, and then asked if he would perhaps take the original one the first tech had said was "toast", and he set it up on the TV in my guest room. He did all his work professionally, and cheerfully. In addition he told me about all the features and services available with my Geek Squad contract, the vast majority of which I'd never known before. He was tops! Best Buy needs more like him and to get rid of the ones like the first tech who came out, who took no time and who had me go out and buy a brand new Roku which I actually did not need.

The Geek Squad did a great job restoring my Airplay connection from my Apple laptop through Apple TV component (purchased at Best Buy) to my Samsung TV (also purchased at Best Buy. The basic problem is my low computer IQ. The Geek Squad made sure I understood the simple procedure to complete the Airplay connection. They were very helpful and patient. Thank you.

Friendly, knowledgeable, honest, professional service. Was very pleased with the service. They were in and out in a very timely manner.

The technicians reconnected the stereo system and reconnected the remotes to the tv. They were dressed professionally, were knowledgeable, and polite. I would use the geek squad again for sure. I was almost scammed by an imposter who said they were the geek squad - so just make sure you are speaking with the correct people.

Great service and very courteous. Very quick and showed me the process of how to work it. I haven’t had problem one. Would definitely use this service again and wouldn’t hesitate to recommend your service to family and friends and whoever else it might be.

Jacob was very helpful considerate and friendly. He hunted down everything he could to find out how to get all the equipment my husband wanted link together to work the way my husband wanted it to. To say Jacob made my life easier I'd an understatement!!! Good work Jacob and Thank You very much.

Servicemen were wonderful-knowledgeable- patient-courteous- couldn’t be more pleased with our experience.