Customer Ratings & Reviews

Friendly, knowledgeable, honest, professional service. Was very pleased with the service. They were in and out in a very timely manner.

Jacob was very helpful considerate and friendly. He hunted down everything he could to find out how to get all the equipment my husband wanted link together to work the way my husband wanted it to. To say Jacob made my life easier I'd an understatement!!! Good work Jacob and Thank You very much.

Agent installed and demonstrated and got my new devices up and running PERFECTLY ! He listened, and understood our desire and made it all happen. The agent was courteous, very knowledgeable and very very understanding of our goals for the new devices. This agent is a great asset to your company and he is the reason we will continue to use Best Buys/GEEK Squad.

Servicemen were wonderful-knowledgeable- patient-courteous- couldn’t be more pleased with our experience.

The geek squad mounted my 100-in TV perfectly with professionalism I was totally satisfied with the company coming out to install my new equipment

Pedro was technically very sound, not a pun! He helped me with the installation of two Roku modules on my Samsung Smart televisions without an issue. He was ver adapt to his service job while being very mannerly & courteous to me as the customer. He was able to complete this task in less than an hour. I appreciated Best Buy’s assistance in scheduling this job.

Excellent job and professional they knew what they were doing and fast

The geek squad was fast and on time. The Technician was in and out before I eat my breakfast. Courteous and efficient. They also had me first on the schedule. I am very satisfied with the results. Thanks,

The agents installed RUKU on 2 TVs & set up Hulu for me. They were very patient with me. They were very nice gentlemen & I appreciate their help. They are an asset to your company. I will definitely continue to shop at Best Buy.

Courteous and professional service for installing and setting up my Samsung TV and sound system.

Technician was greatly professional, helpful & very pleasant. Answered many of my questions and very patient. A true pleasure and excellent experience.

Geek Squad technician was right on time & very helpful. He patiently answered all our questions & explained the set-up of our device.

The agents solved my problem with efficiency and friendliness.

Dave, the technician from the Geek Squad did a terrific job hooking up my new television setup. He was very professional and patient with my questions. A great asset to Danbury Best Buy!

Two TVs and a DVR were to be installed today. The installers were on time. The Order was incorrect and one of the TVs delivered were incorrect. The Techs started the installation, One tech continued working and one went to return the wrong TV, returned with the correct TV and continued installing. This was a longer process since it involved hardwiring into 2 rooms into the basement. They were beyond excellent. I have had Best Buy/Geek Squad membership for years; and promote it wholeheartedly. Final comment. My husband and I have not experienced such fine customer service, since…..we’ll, I don’t know when.

I enrolled in TotalTech because I have no idea what I'm doing with this technology and needed a full array of support. They were terrific. I bought one 50" Sony TV and 4 Roku streaming sticks 4k. One stick to convert the Sony to Roku and 3 for older flat screen TVs (cutting the cable). The Geek Squad got me set up on two days. An agent delivered my new TV and did a basic setup on my old cable service so I had service that day. She also removed my broken plasma TV and 2 other old analog TVs for proper disposal. The next day, an agent did a full install, removing the old cable equipment and setting up Roku as well as the main streaming service and other apps I had subscribed to. He did this on all 4 TVs--not just the new purchase. Both agents worked quickly but were also courteous with all my questions. They were on time and did a great job. Many thanks to them.

Verizon sent us 3 unsolicited “new” set top boxes. Jake of the Geek Squad came to the house to install them for us. He was very professional & told me a lot about the boxes provided to us. I would give him more than 5 stars if it were possible.

He installed my dvd player, and I was able to purchase a part I needed from him so I didn’t need to go back to the store .

Arrived on time having called ahead on Saturday Morning, GREAT SERVICE friendly quality work, good information and programing of my new Sound equipment

The technician hooked everything up without a flaw. TV and soundbar work great. However in future technicians should check to assure all joeys are still networked with main hopper. One is still not working after TV installed. They have to be checked anytime the main tv to the hopper is changed. A lesson for Geek Squad.