Customer Ratings & Reviews

The technician hooked everything up without a flaw. TV and soundbar work great. However in future technicians should check to assure all joeys are still networked with main hopper. One is still not working after TV installed. They have to be checked anytime the main tv to the hopper is changed. A lesson for Geek Squad.

Techs installed new frontier cable box. They knew exactly what to do and very professional. They consistently are a wealth of knowledge.

The technician William was absolutely wonderful helping us remove our devices from the Harmony App, which had failed and showing us step by step how to use each device’s remote to turn on the amplifier, the Samsung Frame TV, Apple TV, the dvd player, our CD player and turntable. He was patient, professional and extremely courteous.

Brian and Julian arrived promptly; they were very polite and knew what they were doing. They came, they saw, they conquered. Before they arrived, Brian told me that the part they were bringing, that I had ordered, was the wrong one. So, I went ahead a bought a new TV. They went back to the store to get it, saving extra trips. The new TV was installed, and mounted on the wall, using what the old one had been mounted. They even answered some incidental questions I had regarding the new system I was adjusting to. Both of them are amazing employees. Kudos the Brian and Julian.

I thought I would be able to hook my new BluRay/DVD player to my tv by myself. I was wrong. I called for the Geek Squad, and I think my rescuer came two days later. He figured out the problem and I didn't spend a lot of time going crazy. Thank you Geek Squad. It was worth the price.

Representative from Geek Squad was able to set up my mother's Roku device very quickly as I failed to be able to instruct her on how to do so over numerous phone calls. Expensive but cheaper than a flight to Florida to do it for her. Thank you

Agent connected my devices in quick and competent manner and instructed me about operation.

Very friendly. Fixed indoor speaker system and reprogrammed controller. Also added Apple Box upstairs to 2nd Tv.

Michael installed my Roku stick and spent time showing me how to use this. Very helpful and patient with my questions

The technicians that came to my house were fantastic. They knew what they were doing, punctual, polite and clean. What I didn’t like was the price I was charged by Best Buy. I paid an annual fee for what was always free Geek Squad service. I will not renew it in the future.

Your men did a first class job of the initial installation of my new TV,

I have used Best Buy services before and they are always excellent. They ensure everything is installed correctly and works. They also make sure I know how to use the technology.

Great tech from geek squad. Efficient & knowledgeable (Michelle) we are older & she was so patient with us.

The young man that came out to set up our TV with new cable was the most pleasant person and so patient. He was very knowledgeable at his craft and was patient enough to try different options with in the set up. The techs that come to repair or set up things are FANTASTIC!!!

I cannot adequately express how impressed I was at the knowledge the Geek Squad has, the professionalism with which I was treated, and the time they took to explain the use of everything. I am definitely technologically challenged, and the patiently made sure I was comfortable with everything before they left. The 2 technicians who visited me deserve kudos and a raise for all of the hard work they do every day!

Old DVD & CD players died. Purchased as a Total Tech member a new Sony Blu-ray DVD & CD player and needed it integrated into our current home theater system, along with reprogramming our Logitech Harmony remote to recognize the changes made to our home theater system. Techs arrived on time and were very efficient in taking out the old devices and installing the new Sony device. Setup went quicky and successfully integrated the device and performed testing to make sure everything worked as expected. Proper wire management was done to make sure you never knew a new device was added. Techs were very knowledgeable and made sure we were satisfied with their services before leaving.

Carlos installed my Roku streaming device. He was very polite and patient with my limited knowledge. I would highly recommend him.

The agent put in my receiver and dvd player to my system.

Your rep did a great job of “untangling” issues with a soundbar installation that were complicated by my experience skilled efforts. He not only installed the Bose soundbar quickly, he set everything up to work easily through one remote. Many thanks for his professional and quality work.

late in writing this review, but the service rep was excellent!